Bridge Veterinary Group

Bridge Veterinary Group is a small-animal practice in Hartlepool established in 1986 and part of the CVS Group. Its website presents it as a general practice offering consultations, surgery, diagnostics, dentistry and nurse clinics, and it is also listed as a veterinary nurse training practice. Out-of-hours emergencies are directed to MiNightVet.

Services

•Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control, microchipping, and nurse consultations including blood pressure checks. Recent reviews also mention healthy pet check-ups and first puppy visits.
•Surgery and diagnostics: the practice website lists surgery and diagnostics, with reviews giving examples such as pre-surgical bloodwork and X-rays, where owners say they were kept informed about findings and next steps.
•Dental and minor care services: dentistry, grooming and nail clipping, and anal sac expression are listed on the website.
•Additional support: neutering, home visits, and GB pet travel documentation are listed online.
•Emergency care: emergencies are handled by the practice during normal opening hours, with out-of-hours and weekend cover via MiNightVet.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. One complaint mentions a £3,000 quote for surgery to remove an intestinal mass. Review comments on cost are mixed: some owners describe the practice as caring and not money-driven, and earlier feedback also mentioned a payment plan being arranged for an emergency appointment.

People

Named in reviews are Dawn (veterinary nurse), Abby (described by one owner as a nurse practitioner), and Miro. Dawn is mentioned repeatedly for calm handling, thorough examinations and clear explanations, especially with nervous pets; Abby is praised for a gentle, efficient six-month cat check; and Miro is thanked alongside the wider team for consistently good care. Reviews also regularly mention vets and reception staff taking time to explain problems, answer questions and keep owners informed.

Reviews

Google rating: 4.2/5 from 261 reviews.

•Recent feedback is mostly positive, with owners frequently praising clear explanations, friendly service and pets being seen for routine checks, puppy visits and follow-up reviews.
•Several reviews highlight calm handling of anxious animals, especially from Dawn, with one owner also singling out Abby for a very positive visit with a nervous cat.
•Communication during diagnostics is a recurring strength in positive reviews, including being updated about X-rays, likely causes and next steps.
•A smaller number of detailed negative reviews raise serious concerns about communication, monitoring and aftercare in more complex cases, including kidney disease blood results and the handling of risks around major surgery.

Reviews for Bridge Veterinary Group

Note: Showing the 10 most recent Google reviews out of 261 we track in total. Recent reviews may not be representative of overall sentiment.

Pamela Farrell

1 month ago

We have been registered at bridge vets Hartlepool for four years since getting my little baby (cat), Missyblu. We were there yesterday for her 6 month check, we saw a new nurse practitioner Abby, who was first class with my very nervous unpredictable girl! The nurse took her time and was very efficient but gentle with her, and we came out all very happy. I cannot recommend Bridge vets high enough, and the nurse we saw, I will certainly ask for Abby again.

Keith Gorton

My dog Kira visited today for her 6 monthly review. Seen on time by Dawn. Very friendly & thorough review. Dawn gave me full explanations of what she was checking which was very helpful & reassuring. Visited again with my dog Kira on17th February. Very helpful vet who explained the problem & the possible steps forward very clearly.

Lauren Metcalfe

2 months ago

My dog loves coming here as the staff always make a big fuss of her and put me at ease if I have to leave her.

Anna Yuill

Excellent care as always by Miro and the team

Lu

Dawn was brilliant with my dachshund when providing his recent healthy pet check up. Really kind, patient and informative. She took the time to reassure him and answered all my questions in a non judgemental way. I’m always impressed with the team and their care. Thank you!

Pat Hibbert

3 months ago

Dawn was an exceptional veterinary nurse who had excellent knowledge & was able to give me, what I considered, good advice. She was calm & patient with my two nervous cats & extremely thorough with the examinations. Dawn, in my opinion, is an asset to the practice.

Maria

Our 16-year-old dog Alfie was a long-term patient at this practice with multiple conditions including chronic kidney disease. He passed away on 1 January 2026, and while I accept he was elderly with complex health issues, I have significant concerns about aspects of his care that I believe other pet owners should be aware of. Alfie was on a renal diet for six months and simultaneously prescribed Metacam, an NSAID with known kidney risks. When pre-surgical bloodwork in November 2025 showed his kidney values had risen to nearly 2.5 times normal, we were not informed of this deterioration. No follow-up monitoring was arranged, no treatment escalation was discussed, and no reassessment of the Metacam prescription occurred. When he became unwell in early December, we specifically suggested bloodwork. This was declined on the basis that bloods had been taken three weeks earlier;—the very bloods showing the concerning results. Four days later, he presented in catastrophic kidney failure. The intensive care he received during his December hospitalisation was attentive, and individual staff members were caring. However, there were concerning inconsistencies in communication between team members about his medical history during this critical period. A word to other pet owners: If your animal has a chronic condition such as kidney disease, particularly if they are also on medications that can affect the kidneys or liver, please be proactive in requesting regular monitoring bloodwork and ask to be informed of any changes in results. If you request tests and are told they are unnecessary, ask for the clinical reasoning and consider seeking a second opinion. Do not assume that no news means stable condition. We wish we had pushed harder on 12 December; it might have made a difference. I have raised a formal complaint and am awaiting their response.

Ann Wilson

Lovely first visit with our puppy (Charlie) All explanations given. Charlie was spoilt with treats

Piper Robinson

My boy Min went for X-rays. Even though I was quite nervous leaving him. He was well and truly looked after by the team. I was very informed on his issues and what the next steps are. I don’t trust a lot of people with him as he’s my baby.. but I can’t thank the team enough for looking after him. He’s home and upstairs sleeping today off. Thank you again. Very glad I moved over to this vets

Lorraine Deighton-moore

4 months ago

Great service very helpful and professional explained everything to us so kind and considerate to our dog's needs.