Emergency Vets in Yarm

## Summary Oaklands Veterinary Centre appears to cover both small animals and equine work, with “Equine Referrals” and “Small Animals” referenced in available clinic information, and it’s also listed as a veterinary nurse training facility. Emergency veterinary services are included in the structured clinic data. From the latest reviews, owners describe some very specific positives—such as clear explanations and follow-up calls after a dental procedure for an elderly dog, and support during end-of-life care for a cat (including a sympathy card with a paw print). However, several recent 1‑star reviews strongly dispute this experience, alleging poor communication, an overly money-focused approach, and unprofessional interactions involving reception/management. No corporate group ownership is stated in the information provided. ## Services - **Small animal care** (referenced in clinic information), with reviews mentioning: - **Dental treatment/procedure** for an elderly dog, including detailed discussion of what was done and post-procedure updates by phone. - **Ongoing management of complex illness** in a cat requiring regular and short-notice appointments. - **End-of-life support** and help “to say goodbye… at the right time,” plus a sympathy card with a paw print. - **Equine care** (referenced in clinic information), with a review describing: - A vet attending to **examine a horse** and carry out a “full check over.” - **Equine referrals** (explicitly referenced in clinic information). - **Emergency veterinary services** (listed in structured clinic data; no further details provided on how out-of-hours is handled). - **Veterinary nurse training facility** (listed in structured clinic data). ## People - **Charlotte (vet)**: mentioned in an equine review as visiting to see a horse, “took control,” and carried out a full check. The owner also noted they knew “what and how much it was before” (no prices given). - **Practice manager (unnamed)**: referenced in a 1‑star review alleging an “appalling” email response after a pet’s death. - **Reception team (unnamed)**: one 1‑star review alleges rude and confrontational communication; other reviews group reception with vets/nurses as part of a supportive experience during a dog’s dental procedure. ## Reviews **4.6 stars from 125 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Communication and explanations (mixed):** some owners describe thorough explanations, being kept updated by phone after a procedure, and time taken at discharge to show what was done; others allege “terrible” communication that led to a pet not receiving needed care. - **Dental care experience:** one review describes an elderly dog’s dental procedure, reassurance beforehand, and a same-day call to confirm the dog was doing well. - **Equine visit:** one owner specifically mentions a vet coming out to examine a horse and doing a full check. - **Support around euthanasia/end-of-life:** one owner credits the team with helping them make the right timing decision and valued a sympathy card with a paw print. - **Concerns about money and professionalism:** multiple 1‑star reviews allege the practice prioritises money, with complaints about how costs were handled and unprofessional interactions involving reception/management.