Bay Vets Ltd

Bay Vets Ltd is a multi-branch veterinary practice accredited under the RCVS Practice Standards Scheme. The practice says it provides 24/7 out-of-hours care with its own staff, and recent feedback also points to prompt help outside normal hours, including online chat on a Sunday leading to a same-day consultation. Across routine and more involved cases, reviews describe clear communication, supportive handling, and access to referral work such as CT imaging.

Services

• •Routine veterinary care: Reviews mention general consultations, treatment advice, follow-up guidance, and help with insurance claims.
• •Out-of-hours care: The practice states it offers 24/7 cover using its own staff. One owner described getting help via online chat on a Sunday and being seen that morning.
• •Surgery and procedures: Website-grounded services include neutering, and reviews give examples including surgery for undescended testes and dental treatment with multiple tooth extractions, with pre-op discussion and post-op aftercare explained clearly.
• •Diagnostics and referrals: The practice offers diagnostics, and reviews specifically mention attendance for CT scans on referral.
• •Nurse-led and preventive care: The website lists nurse clinics and microchipping.
• •Cat-friendly and end-of-life support: The website notes feline-friendly care, and reviews speak warmly about the team’s support during euthanasia and bereavement.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews also suggest weekend access may not carry a large premium in some cases, with one owner saying a Sunday consultation was only “a little extra, about a tenner.”

People

• •Colin Houston: Mentioned by name in reviews for both a CT referral and a pre-op appointment before dental treatment; described as thorough, kind, patient, reassuring, and skilled.
• •Catherine: Thanked by name alongside Colin and the wider team after a dog’s dental procedure.
• •Ellie, Vicky and Alyson: Praised for their compassion and support during the loss of a pet.
• •Wider team: Reviews also highlight friendly nurses, helpful reception staff, and vets who take time to explain treatment options and aftercare.

Reviews

Google rating: 5.0/5 from 42 reviews.

Recent reviews highlight

• •Clear explanations and reassuring communication: Owners frequently mention staff talking through treatment options, pre-op plans, and aftercare in a calm, understandable way.
• •Strong experiences with more involved cases: Reviews mention CT referral imaging, dental extractions, and surgery for undescended testes, with pets described as well looked after throughout.
• •Warm, welcoming staff: Owners describe the team as friendly, knowledgeable, and caring, with some saying staff really get to know their animals.
• •Compassion at difficult moments and helpful access out of hours: Reviews praise the support given during euthanasia and bereavement, and one owner highlighted quick Sunday help through online chat leading to a same-day appointment.