Bay Vets Ltd – Vets in Milnthorpe
Clinic Overview
Bay Vets Ltd is a multi-branch veterinary practice accredited under the Royal College of Veterinary Surgeons (RCVS) Practice Standards Scheme. The clinic describes 24/7 care with their own staff for out-of-hours cover, and reviews echo access to help outside normal times via online chat on a Sunday that led to a same-day consultation.
Based on the website and recent reviews, the practice appears set up for both routine care and more advanced work, including
- •CT imaging via referral (an owner specifically mentions attending for CT scans).
- •Surgery, including a dog’s operation for undescended testes, with the team explaining what to expect and going through post-op care at pickup even when a complication required an additional incision.
- •Support for difficult appointments, including euthanasia, where owners describe receiving emotional support from both clinical and front-desk staff.
Services
From the clinic website and reviews, Bay Vets Ltd mentions or is reported to provide
- •Out-of-hours care (24/7) using their own staff (as stated on the website).
- •Referrals, including attendance for CT scans (review).
- •Diagnostics (website; CT imaging is specifically mentioned in a review).
- •Neutering (website; a review describes surgery for undescended testes).
- •Microchipping (website).
- •Nurse clinics (website).
- •Feline-friendly care (website).
- •Euthanasia support (review describes a cat being euthanised and the team supporting the family).
Pricing
- •One reviewer who attended on a Sunday said the cost was “a little extra, about a tenner” compared with usual expectations for a weekend appointment.
People
- •Colin Houston (seen for referral imaging): described as thorough and reassuring, with the owner highlighting clear communication and feeling listened to during a CT-scan visit.
- •Ellie, Vicky and Alyson: thanked by name for support when an owner lost their dog, described as compassionate and helpful during bereavement.
- •Team approach noted in reviews: owners describe staff taking time to explain procedures before admission and talk through post-op care at discharge, and reception staff being supportive during euthanasia appointments.
Reviews
5.0 stars from 40 reviews. “”
- •Clear explanations around procedures and aftercare: owners mention being talked through what would happen before surgery and being given post-op instructions when collecting their pet.
- •Handling complex or referral cases: a referral visit for CT scans is described as well-communicated and accommodating.
- •Access to help outside normal times: one owner describes using online chat on a Sunday and being offered a consultation that morning, with a small extra charge.
- •Support during end-of-life care: multiple reviews describe staff providing emotional support during euthanasia and bereavement.
Location
Units 4 & 5, Bridge End Business Park, Park Rd, Milnthorpe LA7 7RH, UK
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Animals Treated at Bay Vets Ltd
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Bay Vets Ltd
Opening Hours
Hours
Reviews for Bay Vets Ltd
Note: Showing the 5 most recent Google reviews out of 40 we track in total. Recent reviews may not be representative of overall sentiment.
Andrew Western
a month ago
Our dog went in for surgery here as his testes hadn't descended and everything went really well, despite a complication meaning an extra incision had to be made. All the staff I spoke to were lovely and my dog was clearly well looked after while he was with them. They went through everything I needed to know before I left him in the morning and then through all the post-op with me when I picked him up. They're not my local vets but I would happily come back and trust them with my dog again if my vet was closed for whatever reason.
Amanda Harrison
10 months ago
I did an online chat on a Sunday, trying to get an appointment for the Monday, because my little Dog had a poorly tummy. I was literally invited to attend a consultation at Lancaster ,THAT morning. I accepted, after I asked if it was going to cost me and arm and a leg , because it was a weekend. It was a little extra, about a tenner. We attended and given such good advice regarding diet, after a couple of injections, by the lady Vet. She advised Sweet potato and scrambled egg for our pooch, Initially . Surprisingly, to me, it worked a treat and my dog loved it. He's better now. Thankyou Bay Vets. Excellent advice and service. I haven't always been with Bay Vets, I was with another Vets in Kendal for 20yrs, but since Bay Vets moved down park road, Milnthorpe, it seemed the right decision, since I live in Milnthorpe, it was the right decision for me. Great advice and excellent service.
Amanda Harrison
7 months ago
I did an online chat on a Sunday, trying to get an appointment for the Monday, because my little Dog had a poorly tummy. I was literally invited to attend a consultation at Lancaster ,THAT morning. I accepted, after I asked if it was going to cost me and arm and a leg , because it was a weekend. It was a little extra, about a tenner. We attended and given such good advice regarding diet, after a couple of injections, by the lady Vet. She advised Sweet potato and scrambled egg for our pooch, Initially . Surprisingly, to me, it worked a treat and my dog loved it. He's better now. Thankyou Bay Vets. Excellent advice and service. I haven't always been with Bay Vets, I was with another Vets in Kendal for 20yrs, but since Bay Vets moved down park road, Milnthorpe, it seemed the right decision, since I live in Milnthorpe, it was the right decision for me. Great advice and excellent service.
Anna-Clare Field
10 months ago
Wonderful and knowledgeable vets. My puppy enjoys popping in.
Stuart
10 months ago
Robert Campbell
11 months ago
We first used Bay Vets Miln when we moved to Heversham in 2019 - first rate. We then stayed with BV when we moved to Halton. Now we’re back in Cumbria we will continue with BV Miln… ALL the staff are excellent - so caring and committed - they really get to know your animals - and for us, our pets are like proper family to us. Thank you 🙏🙏
Robert Campbell
8 months ago
We first used Bay Vets Miln when we moved to Heversham in 2019 - first rate. We then stayed with BV when we moved to Halton. Now we’re back in Cumbria we will continue with BV Miln… ALL the staff are excellent - so caring and committed - they really get to know your animals - and for us, our pets are like proper family to us. Thank you 🙏🙏
Fiona Rainsford
8 months ago
My dog was referred to Bay Vets for CT scans. They were very communicative and accommodating. We saw Colin Houston who was thorough, kind, patient, reassuring and skilled. The nurses and reception staff were very friendly and helpful. It can be stressful attending an unfamiliar vet practice but the team made us welcome and we felt listened to and well cared for. A little tricky to locate as it's set back from the main road. Coming from the traffic lights in Milnthorpe, it's just a little way down on the right behind a câfé called Rivers and Roads.
Cathy Allott
a year ago
I recently lost my little dog Max and couldn’t have got through without Ellie Vicky and Alyson from the practice. These ladies are so compassionate and genuinely care about the pets and their owners. They are amazing and I’m so very grateful to them. ❤️
trish duxbury
2 years ago
This veterinary practice is efficient and friendly. Recently we had to have our cat euthanised. This was an extremely painful goodbye for us. The vet and members of the team, which included the receptionist, gave us emotional support on the spot, even though they are obviously used to such sad and difficult occasions. Thank-you for your care, concern and professionalism. The A team 🙂
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