The Green Veterinary Surgery – Vets in Penrith
Clinic Overview
- Emergency responsiveness: one owner says Martin came in within 10 minutes for a middle-of-the-night emergency and credits that fast response with saving their dog. - Clear communication: reviewers mention being kept informed during investigations including x-rays, with staff explaining what was happening and what the likely next steps were. - Gentle handling of nervous or difficult pets: there is repeated praise for how well the team manages anxious cats and dogs that are harder to handle.
The Green Veterinary Surgery in Penrith offers a broad mix of routine, diagnostic, surgical and emergency veterinary care, alongside nurse clinics and dog grooming. Recent feedback is very positive, with particular praise for calm handling of anxious pets, clear communication during treatment, and compassionate support in difficult situations. The practice also offers 24-hour out-of-hours emergency care provided by its own vets.
Services
- •Routine and preventative care: annual health checks, vaccinations, microchip implantation, and general preventative healthcare advice.
- •Diagnostics and treatment: diagnostic workups including x-rays, with reviewers highlighting clear explanations about what is happening and what may happen next.
- •Surgery: on-site surgical facilities, including neutering.
- •Nurse-led support: free nurse clinics, including weight clinics and puppy/kitten clinics.
- •Behaviour and wellbeing: behavioural and anxiety advice, with reviews noting especially good handling of nervous cats and dogs that are harder to manage.
- •Additional services: dog grooming, which is mentioned on the website and also praised by reviewers.
- •Emergency care: 24-hour out-of-hours emergency care provided by the practice’s own vets, including one review describing a middle-of-the-night emergency response within 10 minutes.
Pricing
No published pricing information is currently available for this clinic.
People
- •Martin: repeatedly praised in reviews for compassionate support, overnight emergency response, and caring treatment during difficult cases.
- •Charlie: regularly mentioned alongside Martin, especially for being excellent with cats, including a particularly nervous older cat.
- •Wider team: reviewers describe the staff more broadly as friendly, thoughtful, and good at explaining treatment and handling pets calmly.
- •Grooming team: also singled out positively by reviewers.
Reviews
Google rating: 4.8 stars from 52 reviews. Recent feedback is strongly positive overall.
- •Emergency responsiveness: one owner says Martin came in within 10 minutes for a middle-of-the-night emergency and credits that fast response with saving their dog.
- •Clear communication: reviewers mention being kept informed during investigations including x-rays, with staff explaining what was happening and what the likely next steps were.
- •Gentle handling of nervous or difficult pets: there is repeated praise for how well the team manages anxious cats and dogs that are harder to handle.
- •Compassionate care: several reviews describe the team as kind, sympathetic and thoughtful during stressful or upsetting situations, with dog grooming also receiving specific praise.
