Specialist Vets in Whitehaven

## Summary The Vet Whitehaven describes itself as **independently owned and run**. The website highlights **in-house diagnostics (lab testing, ultrasound and X‑ray)** plus **dentistry and surgical facilities for routine and emergency operations**, and it provides **24‑hour emergency cover** (with an extra charge out of hours). Recent reviews repeatedly mention **follow-up contact after procedures** (including a next‑day call after kitten neutering), **fast turnaround on blood-test results**, and **clear explanations with plans discussed**. Owners also describe support through serious illness and end‑of‑life care, including reassurance and dignity during euthanasia and a condolences card afterwards. ## Services - **Routine consultations** - **Yearly vaccinations and health checks** - **Surgery**: routine and emergency operations (owners specifically mention **neutering**) - **Diagnostics & imaging** - **In-house laboratory** testing (reviews mention **blood tests** with quick results) - **Ultrasound** - **X‑ray** - **Dentistry**, including a **pet dental X‑ray facility** - **Species seen** (as listed on the website): cats/kittens, dogs/puppies, and “small furry and feathered” - **Emergency care (24-hour cover)**: during normal hours, emergencies can be brought in after calling ahead; out of hours is via phone with **an extra charge** (as stated on the website) - **Veterinary Nurse Training facility** (from clinic data) - **Referrals**: at least one owner reports their cat was **referred for specialist surgery**, described as life‑saving ## People - **Iina, Lynn, Sophie (vets)** are named positively in reviews. Owners describe them and the wider team as: - **Clear communicators**: taking time to explain findings “in depth,” define terms, and discuss “way forward” and plans. - **Proactive with follow-up**: next‑day post‑op check‑ins are mentioned after neutering; another owner describes the clinic phoning for updates during a pet’s cancer journey. - **Supportive around bereavement/end of life**: multiple reviews mention dignity, reassurance, and not feeling rushed during euthanasia; one family received a condolences card. ## Reviews **Google rating: 4.9 stars from 248 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Post-procedure follow-up**: next‑day calls after neutering and “excellent” follow-up procedures. - **Speed of diagnostics**: owners mention quick blood-test results, linked to in‑house testing. - **Explanations and planning**: repeated mention of detailed, understandable explanations and agreeing a plan for what happens next. - **Handling difficult cases and outcomes**: support through cancer care, sudden loss, and end‑of‑life appointments described as calm, unrushed, and dignified. - **Guidance on options**: one owner says the team raised the option of referral for specialist surgery that they didn’t realise was available.

## Summary West Lakeland Veterinary Group is a long-established veterinary practice (the website describes it as “long-established”), and it’s also listed as a veterinary nurse training facility. Based on the site navigation and review details, the practice appears set up for a wide range of work beyond routine pet consults, including equine and farm services, plus urgent care. Concrete details owners mention include: - Same-day appointments being offered for a dog needing treatment. - Emergency care overnight for a cat, including hospitalisation for an X-ray and blood tests, with updates given during the case. - Treatment of a dog that had swallowed part of a toy (described by the owner as “saving” the dog). - Gentle handling during a cat appointment and taking time to answer questions. ## Services What’s explicitly referenced on the website or in the latest reviews: - Veterinary care for pets, including preventative health care (website statement). - Same-day appointments for some cases (review). - Emergency/urgent care (review describes being seen at night as an emergency). - Diagnostic tests mentioned: X-ray and blood testing (review). - Inpatient/hospital stay mentioned: kept in overnight and collected in the morning (review). - Care for multiple small pets is specifically mentioned by one long-term client: hamsters, rabbits, guinea pigs (review), as well as cats and dogs (reviews). - Equine services and farm services are present on the website navigation (site summary raw source). - Veterinary nurse training facility (structured clinic data). ## People - **Mark (vet)**: named in a review describing an emergency cat case; the owner says he “kept us informed” while the cat was kept in for an X-ray and blood test overnight. Other staff feedback (not named): - Reception is described as “very friendly” (review). - Vets are described as gentle (handling a cat) and willing to answer questions (review). ## Reviews **4.7 stars from 186 reviews.** The most recent written reviews available to us are uniformly positive and focus on prompt access, clear communication during urgent cases, and pets being handled gently. “Themes below are drawn from the latest written reviews available to us.” - Same-day care when needed (dog seen the same day). - Emergency work described in detail: overnight admission plus X-ray and blood tests, with updates given to the owner. - Calm, gentle handling (especially noted with a cat) and time taken to answer questions. - Pricing is described as “reasonable” by one reviewer (no specific fees given). - Friendly reception staff mentioned.