Millcroft Veterinary Group Ltd – Vets in Workington
Clinic Overview
Millcroft Veterinary Group Ltd describes itself as an independent practice with roots going back to the 1920s (via a merger of two practices). The practice website also states it provides 24-hour care as part of the Millcroft Vets team, and lists Royal College of Veterinary Surgeons (RCVS) membership. Clinic data indicates it is a veterinary nurse training facility.
From recent reviews, owners most often describe
- •Prompt access to appointments in some cases (one owner with a paw issue says their dog was booked in within half an hour after calling for advice).
- •Clear pre-procedure information and aftercare (one owner says they were given “lots of information before the procedure” plus “good follow up information,” and their pet recovered well).
- •A small number of reviews raising concerns about communication and billing (e.g., dissatisfaction when a removed lump wasn’t described beyond “we don’t know what it was” because it wasn’t sent for lab testing, and complaints about a quoted price later increasing).
Services
Services and scenarios explicitly mentioned across the website summary and reviews include
- •24-hour care (stated on the website as “24-hour care as part of the Millcroft Vets team”).
- •Surgery/procedures (e.g., lump removal from a dog’s foot; a separate review references a dog’s operation with an overnight stay/collection the next morning).
- •Clinical examinations and treatment plans (one review describes a full examination for a back paw problem and discussion of other concerns, followed by recommended treatment and follow-up advice).
- •Veterinary nurse care around procedures (one owner says their pet was cared for by a veterinary nurse, with pre-procedure and follow-up information provided).
- •End-of-life/emergency appointment support (one review describes an emergency appointment when a cat died en route, and the team being “in no rush” during the appointment).
Clinic data also lists the practice as a veterinary nurse training facility.
Pricing
Only specific prices/amounts mentioned in reviews
- •£380: one owner reports paying this amount for a lump removal.
- •“Nearly £250” increase vs quote: one owner says their dog’s operation bill rose by nearly £250 compared with what they were originally quoted.
- •£41: one owner reports later being told they had an outstanding balance of £41.
People
No individual clinicians are named in the provided sources, but multiple roles are referenced
- •Reception team: mentioned for giving advice by phone and arranging quick appointments (including one report of booking a visit within half an hour).
- •Veterinary nurses: one owner specifically credits a veterinary nurse with caring for their pet around a procedure, alongside thorough information and follow-up guidance.
- •Vets: owners describe vets doing examinations and discussing treatment and follow-up; one owner also reports a negative interaction where they felt “brushed off” after declining lab testing on a removed lump.
Reviews
4.8 stars from 636 reviews. - Fast access and helpful booking/advice are mentioned repeatedly (including quick scheduling after calling for advice).
- •Good explanations and aftercare: owners mention being given detailed information before procedures and clear follow-up instructions.
- •Welcoming interactions: several reviews describe staff as friendly and considerate, including in emotionally difficult situations.
- •Conflicting experiences on communication and outcomes: one owner was unhappy that a removed lump wasn’t characterised without lab testing; another alleges stitches left in after a post-op appointment and says they paid elsewhere to have remaining stitches removed.
- •Billing and payment handling concerns in some cases: one review alleges a significant increase from a quoted price and pressure to pay immediately to avoid further charges; the same reviewer describes being told to find another vet due to an outstanding balance.
- •Allegation of discriminatory treatment: one reviewer reports feeling uncomfortable due to “attitude and looks” towards them as a same-sex couple (this is a single account in the reviews provided).
Special Services
Animals Treated at Millcroft Veterinary Group Ltd
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Millcroft Veterinary Group Ltd
Opening Hours
Hours
Reviews for Millcroft Veterinary Group Ltd
Note: Showing the 5 most recent Google reviews out of 636 we track in total. Recent reviews may not be representative of overall sentiment.
John Hunter
in the last week
I have taken all my dogs to Millcroft since they first set up the business some 30years ago.. I have always found there service to be exemplary. However this time i needed a lump removed from my old dogs foot. I was asked at the time of booking the appointment do i want the lump once removed sent to the lab. I said no as he is getting old and i would not put him through chemotherapy if it was found to be malignant. When i went to pick him up after it had been removed i asked the vet what it was, expecting a reply like a tumour, a fatty lump or a cyst etc. The reply i got was as i chose not to send it to the lab they didn't know what it was. I would have expected a trained vet to be able to identify a fatty lump or cyst or even a tumour. I fully appreciate without sending a tumour to the lab they would not be able to identify if it was malignant or not. I felt that the issue with me not sending it to the lab was a bigger issue than his health. They were fully aware of what to charge me though when they took £380 off me. As i said i have used Millcroft for in the region of 30 years but today i feel like i was brushed off due to not sending the item to the lab.
John Carpenter
in the last week
Very considerate veterinarian, and good overall service
Jason Sears
in the last week
Excellent veterinary surgery close to Workington town centre. Wonderful staff and reasonable prices.
Judith Wilson
in the last week
Bessie was well cared for by a vetinary nurse. We were given lots of information before the procedure and good follow up information. Everything went well and Bessie is recovering well. Many thanks to the team
Dan Leatherbarrow
a week ago
It was today and everytime I've been to millcroft vets it's staff and the vets have been very welcoming and max has been treated 10/10.would highly recommended them..🐶..he's my support dog..
Nichola Morton
a week ago
Been with this vets for a while now and it’s absolutely fabulous. I have senior monthly pet care and I am so happy with it. The reception staff are always super friendly, as are all of the team on the floor. The vets have been really amazing too. You really feel like they care so much.
Amanda Rowell
a week ago
Great service. Very easy to make an appointment and the reception staff are very helpful. Location and parking facilities are great. The vet seeing my cat was also very helpful and caring. Would highly recommend.
LAURA Scarbrow
a week ago
Milo had a back paw problem (over active 3yr old labrador) , called in to ask for advice from the lovely receptionists. Milo has a lifetime plan with this practice and he was booked in within half hour to be seen. Full examination of him and my other concerns and given recommended treatment and follow up advice. Couldn't recommend this practice enough. Good service, great attitudes and communications. Never had a bad experience here.
Mackenzie
a month ago
Absolute shambles. Was quoted for my dogs operation so I gave the go ahead and when I went to collect him the following morning the bill had increased nearly £250. As the bill was quite hefty and out the blue I was told to pay the full amount on the spot or overnight charges will be applied until I have paid in full. (Luckily, despite the shock of the final bill I was able to pay in full) had this been someone in a less fortunate position, I couldn’t imagine how much stress that this attitude could have on someone. Fast forward 5 months and I received an email saying I was to find an alternative vets within 7 days due to an outstanding bill of £41… yea £41. I never once received a paper copy in the post. I was away when they called me so was unable to pay said bill until I returned home. My trip never went to plan so I ended up in hospital for some time. When I got home and started sifting through emails that’s where I seen I was no longer allowed in Millcroft. I explained this when I went to settle the bill and not a single morsel of compassion or understanding was shown. If this is how they treat the owner how are they treating your pet? Another thing to add was that not all stitches were removed following the post op appointment and caused discomfort to my dog which I then had to pay extra for a different vets to remove the remaining stitches. I’m sure this falls under malpractice and/or negligence. The attitude and looks me and my partner received as we are a same sex couple also made us uncomfortable. If you want the best for you and your pet I would avoid at all costs.
Mandy Fearon
3 months ago
Professional, caring, very friendly Nurse and Staff. Would highly recommend. Vets are brilliant too, especially when I my 18.5 year old cat passed on the journey to the Vets, they were so kind, patient, understanding and in no rush at all to end the emergency appt. The Vet could also remember he'd seen Thomas last time and how well he was. I've now got a 19 week old ragdoll kitten Tillie and they've been brilliant with her ❤️
