Dog & Cat Vets in Workington

## Summary Millcroft Veterinary Group Ltd describes itself as an **independent** practice with roots going back to the **1920s** (via a merger of two practices). The practice website also states it provides **24-hour care as part of the Millcroft Vets team**, and lists **Royal College of Veterinary Surgeons (RCVS) membership**. Clinic data indicates it is a **veterinary nurse training facility**. From recent reviews, owners most often describe: - **Prompt access to appointments** in some cases (one owner with a paw issue says their dog was booked in **within half an hour** after calling for advice). - **Clear pre-procedure information and aftercare** (one owner says they were given “lots of information before the procedure” plus “good follow up information,” and their pet recovered well). - A small number of reviews raising concerns about **communication and billing** (e.g., dissatisfaction when a removed lump wasn’t described beyond “we don’t know what it was” because it wasn’t sent for lab testing, and complaints about a quoted price later increasing). ## Services Services and scenarios explicitly mentioned across the website summary and reviews include: - **24-hour care** (stated on the website as “24-hour care as part of the Millcroft Vets team”). - **Surgery/procedures** (e.g., **lump removal** from a dog’s foot; a separate review references a dog’s **operation** with an overnight stay/collection the next morning). - **Clinical examinations and treatment plans** (one review describes a **full examination** for a back paw problem and discussion of other concerns, followed by **recommended treatment and follow-up advice**). - **Veterinary nurse care around procedures** (one owner says their pet was cared for by a **veterinary nurse**, with pre-procedure and follow-up information provided). - **End-of-life/emergency appointment support** (one review describes an emergency appointment when a cat died en route, and the team being “in no rush” during the appointment). Clinic data also lists the practice as a **veterinary nurse training facility**. ## Pricing Only specific prices/amounts mentioned in reviews: - **£380**: one owner reports paying this amount for a **lump removal**. - **“Nearly £250” increase vs quote**: one owner says their dog’s operation bill rose by nearly £250 compared with what they were originally quoted. - **£41**: one owner reports later being told they had an outstanding balance of £41. ## People No individual clinicians are named in the provided sources, but multiple roles are referenced: - **Reception team**: mentioned for giving advice by phone and arranging quick appointments (including one report of booking a visit within half an hour). - **Veterinary nurses**: one owner specifically credits a veterinary nurse with caring for their pet around a procedure, alongside thorough information and follow-up guidance. - **Vets**: owners describe vets doing examinations and discussing treatment and follow-up; one owner also reports a negative interaction where they felt “brushed off” after declining lab testing on a removed lump. ## Reviews **4.8 stars from 636 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access and helpful booking/advice** are mentioned repeatedly (including quick scheduling after calling for advice). - **Good explanations and aftercare**: owners mention being given detailed information before procedures and clear follow-up instructions. - **Welcoming interactions**: several reviews describe staff as friendly and considerate, including in emotionally difficult situations. - **Conflicting experiences on communication and outcomes**: one owner was unhappy that a removed lump wasn’t characterised without lab testing; another alleges **stitches left in after a post-op appointment** and says they paid elsewhere to have remaining stitches removed. - **Billing and payment handling concerns in some cases**: one review alleges a significant increase from a quoted price and pressure to pay immediately to avoid further charges; the same reviewer describes being told to find another vet due to an outstanding balance. - **Allegation of discriminatory treatment**: one reviewer reports feeling uncomfortable due to “attitude and looks” towards them as a same-sex couple (this is a single account in the reviews provided).

## Summary The Veterinary Clinic is part of the **Galemire Vets** group (as indicated by the clinic website). From the information available, it appears set up mainly for **routine companion-animal consultations**, with reviews mentioning visits for **ear inflammation in a dog** (including **antibiotic ear drops**) and an appointment for a **hamster**. Across recent reviews, owners commonly describe: - **Quick appointments** (including “no wait to be seen”). - **Consultations where the vet listens and explains clearly**, described as “unhurried” and careful in explanations. - A **mixed picture on value/cost**, with one detailed review citing an **~£100 charge for an ear check** and feeling little was done, while other reviewers focus on friendliness and professionalism. The website also mentions **emergency care**, but does not provide specifics. ## Services Based on the website and the latest reviews available: - **General veterinary consultations** (multiple reviews reference appointments and consultations). - **Ear problems in dogs**: ear check for inflammation/muck after swimming/mud exposure; **antibiotic ear drops** prescribed (reviewer reported these were helping). - **Small pet/exotic consults**: a **hamster** was seen by the vet. - **Emergency care** is referenced on the website, but **no details** are provided about how it operates. ## Pricing - One reviewer reported being charged **about £100** for a dog’s **ear check**, and felt the vet “didn’t attempt to remove” debris and that the visit offered limited hands-on treatment for the cost. ## People No staff are named in the information provided. What reviewers say about the team includes: - **Vet communication style**: described as **unhurried**, listening to concerns, and explaining “concisely and carefully.” - **Reception/vet nurse interactions**: described as friendly and welcoming (including offering a dog **biscuits** during the visit). - **Conflicting experiences**: one reviewer praises a **locum vet** but alleges the **clinical lead vet** was rude and dismissive; other recent reviews describe staff as polite, professional, and helpful. ## Reviews **Google rating: 4.6 stars from 126 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Friendliness and professionalism** are repeated often (“friendly and helpful,” “polite staff,” “pleasant and professional”). - **Clear explanations and feeling listened to**: one owner highlights an unhurried consultation where concerns were addressed and explained carefully. - **Waiting time**: at least one reviewer reports **no wait** to be seen. - **Cost/value concerns appear in a minority of recent reviews but with detail**: one owner felt an ear-related visit cost **~£100** for minimal hands-on help; another strongly negative review alleges the practice is “all about money” and describes being “fobbed off” with medication (while also saying bills were later reduced/wiped after issues).