Emergency Vets in Chesterfield

## Summary Chapel House Veterinary Practice Ltd is a small-animal clinic that (based on its website summary) lists strengths in dermatology, physiotherapy, internal medicine, surgery, and emergency critical care, and is also described in the structured clinic data as a veterinary nurse training facility with emergency veterinary services. Recent reviews most often highlight clear explanations during consultations, ability to fit in urgent appointments (including being seen within an hour), and thoughtful end-of-life support (including sending sympathy/commiserations cards). A recurring downside mentioned is waiting without proactive updates, even when the delay was due to an emergency case. ## Services - Small-animal veterinary care (website summary). - Dermatology (website summary). - Physiotherapy (website summary). - Internal medicine (website summary). - Surgery (website summary). - Emergency/critical care listed as a specialty (website summary). - Emergency veterinary services (structured clinic data; no further detail provided on out-of-hours arrangements). - Urgent/same-day style appointments are mentioned in reviews (e.g., “urgent appointment needed” and “seen within the hour”). - Support for anxious/skittish cats during handling, as described by owners (e.g., using a towel wrap for examination; accommodating requests for female vets/nurses for a nervous rescue cat). - Euthanasia/end-of-life care is directly referenced in multiple reviews (dog and guinea pig), with owners describing staff support during the visit and follow-up sympathy cards. ## People - Vets and nurses are repeatedly described as explaining findings and next steps clearly (e.g., “full examination and explanation given”; “always explain”). - Staff are described as adapting handling to the individual animal: one owner reports the team arranged female vets/nurses to reduce stress for a nervous rescue cat and used a towel wrap to examine a feral cat with a broken leg. - Reception staff are mentioned as knowledgeable and helpful over the phone, with one reviewer saying they can call to ask pet-related questions and staff “go above and beyond” (no specific example of the advice given is included in the review text we have). ## Reviews **Google rating: 4.5 stars from 315 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Efficient appointments and clear communication once seen: owners mention “full examination and explanation” and that staff “always explain.” - Urgent care access: one review reports being seen within an hour for an urgent appointment, with “no waiting.” - End-of-life support stands out: multiple owners mention euthanasia visits and say staff were kind and patient, followed by sympathy/commiserations cards. - Waiting-room communication can be inconsistent: one reviewer reports waiting ~30 minutes and needing to ask for an update; they accepted the emergency interruption but wanted to be informed sooner.