Specialist Vets in High Peak

## Summary Medivet New Mills is part of the Medivet veterinary group and is also a Veterinary Nurse Training facility. Based on the website and recent reviews, the clinic handles routine surgery (spays and neuters), urgent minor issues without an appointment (a thorn removed from a dog’s paw), and both ongoing care and end‑of‑life decision-making (including euthanasia after a follow‑up assessment). Several reviews describe staff taking time to listen and tailor handling for anxious or reactive pets, including a reactive collie booked in for a spay with steps taken to reduce stress. The clinic states it provides 24/7 emergency care, with a nationwide out‑of‑hours consultation fee of £130 for consultations between 7pm and 9am. ## Services - Spaying (mentioned for a reactive collie, with an emphasis on stress-reducing handling). - Neutering (mentioned for a chihuahua). - Same-day assessment for sudden illness (cat seen “straight away” for urgent examination; follow-up the next day). - Euthanasia (after follow-up confirmed poor prognosis). - Minor injury treatment without a pre-booked appointment (thorn removed from a dog’s foot). - 24/7 emergency care (per the clinic website). ## Pricing - Out-of-hours emergency consultation fee: £130 (for consultations between 7pm and 9am), described as a nationwide fee on the clinic website. ## People - **Stefano (vet)**: Mentioned by name as patient and skilled with cats, including a “very neglected stray” being fostered. - **Erhan (vet)**: Also named; described as compassionate and patient with cats and a neglected stray. - **Reception team**: Repeatedly noted for taking time to explain medication and being welcoming/helpful (including walking an owner through what was required so they felt confident). ## Reviews **Google rating: 4.7 stars from 192 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Handling of nervous/reactive pets: one owner of a reactive collie said the team listened to concerns and made the spay process “easy and stress-free.” - Help without an appointment: a dog with a thorn in its paw was seen within ~10 minutes on a Saturday morning; the thorn was removed free of charge. - Communication and time spent: owners describe vets and reception staff going through situations and medications carefully, rather than rushing. - Cat care including complex situations: multiple mentions of thoughtful care for cats, including a neglected stray being fostered and an older cat assessed urgently, followed by next-day confirmation and euthanasia by agreement.

## Summary Victoria Veterinary Centre Ltd is a limited company; no corporate group affiliation is mentioned in the available information. The clinic’s website and reviews suggest it’s set up for routine pet care (including puppy vaccinations), ongoing health support (a “Pet Health Plan” is listed), and some complementary/rehab-style options (acupuncture and physiotherapy). Reviewers describe being seen even when not initially registered (a cat appointment mentioned) and value “realistic” discussions that take different budgets into account. An out-of-hours emergency service is mentioned on the website, though a customer review is noted as raising concerns about coverage. ## Services - Routine appointments, including **puppy first vaccinations** (mentioned in reviews). - **Emergency care**: an **out-of-hours emergency service** is mentioned on the website; a customer review is noted as reporting **issues with coverage**. - **Acupuncture** (website). - **Physiotherapy** (website). - **Prescriptions** (website). - **Pet Health Plan** (website; pricing/details not provided in the available info). - Species specifically referenced: **cats**, **dogs** (including **greyhounds**), and **ferrets** (website). ## People - **Heidi** (role not stated): singled out by name in a long-term client’s review as deserving “5 stars.” - Team-wide comments (roles not specified): reviewers mention **helpfulness**, a **welcoming** manner at first visits, and **straightforward conversations** that consider different budget options. - One reviewer reports a negative interaction: they felt spoken to in a **slightly condescending** way, noting they are a wheelchair user and are particularly alert to this. ## Reviews **4.8 stars from 84 reviews.** The themes below are drawn from the latest written reviews available to us. - **Long-term loyalty:** multiple reviewers describe using the practice for years and continuing to return. - **Help for new/non-registered patients:** one reviewer says their **cat was seen the same day despite not being registered**, and they felt treated kindly. - **Pragmatic, budget-aware discussions:** a reviewer highlights “realistic” conversations and care planned around different budget points. - **Routine care experiences:** puppy first vaccinations were described as welcoming and professional. - **Mixed accessibility/respect experience:** alongside positive comments, one reviewer felt they were spoken to condescendingly during a recent visit.