Victoria Veterinary Centre Ltd

Victoria Veterinary Centre Ltd is a limited company; no corporate group affiliation is mentioned in the available information. The clinic’s website and reviews suggest it’s set up for routine pet care (including puppy vaccinations), ongoing health support (a “Pet Health Plan” is listed), and some complementary/rehab-style options (acupuncture and physiotherapy). Reviewers describe being seen even when not initially registered (a cat appointment mentioned) and value “realistic” discussions that take different budgets into account. An out-of-hours emergency service is mentioned on the website, though a customer review is noted as raising concerns about coverage.

Services

• •Routine appointments, including puppy first vaccinations (mentioned in reviews).
• •Emergency care: an out-of-hours emergency service is mentioned on the website; a customer review is noted as reporting issues with coverage.
• •Acupuncture (website).
• •Physiotherapy (website).
• •Prescriptions (website).
• •Pet Health Plan (website; pricing/details not provided in the available info).
• •Species specifically referenced: cats, dogs (including greyhounds), and ferrets (website).

People

• •Heidi (role not stated): singled out by name in a long-term client’s review as deserving “5 stars.”
• •Team-wide comments (roles not specified): reviewers mention helpfulness, a welcoming manner at first visits, and straightforward conversations that consider different budget options.
• •One reviewer reports a negative interaction: they felt spoken to in a slightly condescending way, noting they are a wheelchair user and are particularly alert to this.

Reviews

4.8 stars from 84 reviews. The - Long-term loyalty: multiple reviewers describe using the practice for years and continuing to return.

• •Help for new/non-registered patients: one reviewer says their cat was seen the same day despite not being registered, and they felt treated kindly.
• •Pragmatic, budget-aware discussions: a reviewer highlights “realistic” conversations and care planned around different budget points.
• •Routine care experiences: puppy first vaccinations were described as welcoming and professional.
• •Mixed accessibility/respect experience: alongside positive comments, one reviewer felt they were spoken to condescendingly during a recent visit.