Wright & Morten Veterinary Group

Wright & Morten Veterinary Group is an RCVS-accredited practice that states it has been operating since 1928 and provides care for small animals, equine and farm species. The website highlights medical, surgical and preventative care, plus emergency care “for all species,” and offers payment via Klarna and a Pet Health Club® Plus plan with consultations included.

The latest written review content available to us centres on a same-day request for a field visit for a very sick alpaca: the reviewer describes a helpful receptionist who tried to accommodate the request, rapid follow-up from an allocated vet (Yasmine) to confirm details, and a thorough on-site visit supporting the owners through “ghastly but humane decisions.” However, the overall Google rating shown is low, and there are also 1-star ratings posted without written detail, creating a mixed picture.

Services

From the clinic website

• •Small animal care: medical care, surgical care, preventative care.
• •Equine: routine care for horses, ponies and donkeys.
• •Farm animal services (general farm support is stated).
• •Emergency care: stated as available “for all species.”

From reviews

• •Field visits for farm/exotic livestock are described (alpaca field visit requested and completed).

Pricing

• •Wellness screening: £60 (website mentions “book a free health check or get wellness screening for only £60”).
• •Six-month healthy pet check: £24.99 (website).
• •Pet Health Club® Plus: consultations included (price not stated).
• •Klarna accepted (payment option; no fees/terms stated).

People

• •Yasmine (vet): in a written review, described as contacting the client quickly to gather information, then being “professional, kind, compassionate and thorough” during a field visit, with patience while the owner made “humane decisions.”
• •Receptionist (name not given): in the same review, credited with being “very helpful and kind” and doing her best to accommodate an urgent field-visit request.

Reviews

Google rating: 3 stars from 2 reviews. The written review content available to us includes one detailed 5-star account (duplicated in the dataset) and 1-star ratings without explanations.

“”

• •An urgent field visit for a very sick alpaca was arranged after an early-morning call; the reviewer notes quick coordination and confirmation.
• •Positive detail on communication: the reviewer reports being contacted shortly after booking by the allocated vet to gather information.
• •On-visit experience (in that account): the vet is described as thorough and supportive while the owner made difficult, humane decisions.
• •Counter-signal: 1-star ratings are present without written context, so the reasons for dissatisfaction aren’t visible in the available text.