Dog & Cat Vets in Coalville

## Summary Cockburn Vets Ltd is an independent practice (established in the 1930s) run by Diane, with veterinary surgeons, nurses and support staff. The practice is part of the RCVS Practice Standards Scheme and offers 24-hour emergency cover via MiNightVet (accessed by calling the main number outside normal hours). Owners most often describe strong continuity of care (being able to see the same vet repeatedly), support for anxious dogs (taking time to calm them), and clear conversations about options and referrals; one recent review reports a serious concern about a dog’s illness not being fully investigated. Concrete specifics mentioned by owners and the clinic: - Ongoing management of complex mobility problems, including hip dislocation and dysplasia, with onward referral for specialist services when needed. - Handling nervous dogs by slowing appointments down and focusing on reducing fear/stress. - End-of-life support including a vet visiting at home to help with a final goodbye (as described in a review). - Preventative care options highlighted on the website (including a “Healthy Paws Club”) and a “delivery-only” plan for parasite medication through the post. ## Services Services and capabilities explicitly mentioned include: - Pet vaccinations (website). - Keyhole surgery (website). - 24-hour emergency service via MiNightVet (website). - VidiVet service to speak directly with a vet (website text). - Care for cats, dogs, and rabbits (website); reviews also mention rabbits needing “exotic vet care sometimes” and the practice discussing specialist referral when appropriate. - Orthopaedic/mobility case management mentioned in reviews (hip dislocation and dysplasia), including onward referral for specialist services. - Veterinary Nurse Training facility (clinic data). ## People Named team members mentioned in reviews/site: - **Diane** (runs the practice, per the website). - **Maria (vet)**: credited in a review with treating a dog’s hip dislocation and dysplasia and arranging onward referral; the owner describes “essential advice” and improvement beyond expectations. - **Alex**: praised for working patiently with dogs described as “nervous wrecks,” taking time to calm them and reassure the owner. - **Nyika (vet)**: described as giving clear explanations with options; also mentioned providing end-of-life support, including coming to the owner’s home to help with a final goodbye. - **Cathy**: singled out positively in one short review. ## Reviews **4.6 stars from 594 reviews.** Themes below are drawn from the latest written reviews available to us. - **Continuity of care**: multiple owners mention being able to see the same vet over time, including for long-term ageing-related needs. - **Communication and options**: reviews describe vets explaining treatments and giving options, plus being “clear and upfront” about costs and specialist referrals (without specific prices quoted). - **Support for anxious pets**: owners specifically mention staff taking time to calm nervous dogs and making visits more “stress free.” - **Complex cases and referrals**: one owner reports successful management of hip dislocation/dysplasia with both in-practice interventions and referral onward. - **End-of-life care**: one review describes a vet supporting a “final goodbye,” including a home visit. - **Serious negative experience reported**: one reviewer states their dog was not thoroughly investigated when unwell and felt not listened to, leading to out-of-hours care and the dog’s death; this conflicts with other reviews describing thorough, supportive care.

## Summary Coalville Vets4Pets Ltd is a Vets4Pets-branded practice (the website describes Vets4Pets practices as “locally owned”). Reviews most often describe it as a clinic that handles both routine care and significant procedures, with examples including a C‑section with six surviving puppies, eye removal surgery, and ongoing management of a cat with megacolon. Several owners mention vets taking time to explain different treatment options, including pros/cons and the costs involved. End‑of‑life care comes up repeatedly, with one detailed account describing being given a private room, time to say goodbye without being rushed, and gentle check-ins. ## Services - Veterinary nurse training facility (listed in clinic data). - Surgery mentioned in reviews: - C‑section for a dog, resulting in six live puppies. - Eye removal surgery following severe ulcers. - End-of-life care (euthanasia) described in multiple reviews, including provision of a private room and not being rushed. - Ongoing medical management and follow-up for chronic illness (megacolon), including “constant check ups” and phone calls to monitor progress (as described by one owner). - Nail trimming mentioned (planned visit for toenails). - Preventative care plan is referenced on the website (“Complete Care Plan”), but no inclusions or pricing are provided in the available text. - Cat microchipping is discussed in the website text as being compulsory from June 2024 (informational content noted, not a stated service offering in the excerpt). ## People - **Charlotte**: thanked by name for a successful C‑section; another reviewer says they followed the vets to this practice and describes Charlotte and staff as “absolutely brilliant,” including during an eye removal surgery with good healing outcomes. - **Tina**: praised for noticing an arrival before opening time and coming down to open the doors; described as calm and reassuring during a stressful drop-off. - **Dawn and Sophie**: named by one reviewer as helpful, friendly, understanding, and professional. - **Reception team (mixed feedback)**: some reviews describe a friendly reception team; one 1‑star review alleges reception staff laughed while an owner was crying during a euthanasia visit and focused on taking payment without offering comfort. ## Reviews **Google rating: 4.5 stars from 118 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear explanations from vets, including outlining treatment options and discussing costs. - Strong feedback on difficult situations: chronic illness support (with follow-up calls/check-ins) and euthanasia appointments where owners say they weren’t rushed and were given space to say goodbye. - Reports of successful major procedures (C‑section; eye removal) with good outcomes noted by owners. - Conflicting experiences with front-desk service: multiple positives about reception, but one account describing insensitive behaviour around payment during a euthanasia visit.

## Summary Vets 2 Your Pets operates as a home-visit (mobile) veterinary service under the Vets 2 Your Pets name, aiming to reduce pet stress by treating them in their own environment. It covers routine and preventative care (including vaccinations and microchipping) as well as selected medical treatments (such as arthritis and allergy management) and end-of-life care at home. The service states it is **registered with the RCVS**, and notes that calls are answered and advice provided by **qualified veterinary nurses**. It does **not** offer emergency home call-outs; emergencies are referred to partner practices, with an option of **24-hour telemedicine consultations**. ## Services - **Home visits** for dogs, cats, and rabbits - **Home euthanasia** for cats and dogs - **Vaccinations** - Litter vaccinations **with microchipping** - Annual booster vaccinations - **Arthritis and allergy treatments** - **Animal health certificates for travel** - **Chemical castration injections** - **Nurse-led procedures**: nail clipping and anal gland expression (by a vet nurse) - **Emergency arrangements (as stated)**: no emergency home call-outs; emergencies are referred to partner practices or handled via a 24-hour telemedicine consultation service