Specialist Vets in Coalville

## Summary Cockburn Vets Ltd is an independent practice (established in the 1930s) run by Diane, with veterinary surgeons, nurses and support staff. The practice is part of the RCVS Practice Standards Scheme and offers 24-hour emergency cover via MiNightVet (accessed by calling the main number outside normal hours). Owners most often describe strong continuity of care (being able to see the same vet repeatedly), support for anxious dogs (taking time to calm them), and clear conversations about options and referrals; one recent review reports a serious concern about a dog’s illness not being fully investigated. Concrete specifics mentioned by owners and the clinic: - Ongoing management of complex mobility problems, including hip dislocation and dysplasia, with onward referral for specialist services when needed. - Handling nervous dogs by slowing appointments down and focusing on reducing fear/stress. - End-of-life support including a vet visiting at home to help with a final goodbye (as described in a review). - Preventative care options highlighted on the website (including a “Healthy Paws Club”) and a “delivery-only” plan for parasite medication through the post. ## Services Services and capabilities explicitly mentioned include: - Pet vaccinations (website). - Keyhole surgery (website). - 24-hour emergency service via MiNightVet (website). - VidiVet service to speak directly with a vet (website text). - Care for cats, dogs, and rabbits (website); reviews also mention rabbits needing “exotic vet care sometimes” and the practice discussing specialist referral when appropriate. - Orthopaedic/mobility case management mentioned in reviews (hip dislocation and dysplasia), including onward referral for specialist services. - Veterinary Nurse Training facility (clinic data). ## People Named team members mentioned in reviews/site: - **Diane** (runs the practice, per the website). - **Maria (vet)**: credited in a review with treating a dog’s hip dislocation and dysplasia and arranging onward referral; the owner describes “essential advice” and improvement beyond expectations. - **Alex**: praised for working patiently with dogs described as “nervous wrecks,” taking time to calm them and reassure the owner. - **Nyika (vet)**: described as giving clear explanations with options; also mentioned providing end-of-life support, including coming to the owner’s home to help with a final goodbye. - **Cathy**: singled out positively in one short review. ## Reviews **4.6 stars from 594 reviews.** Themes below are drawn from the latest written reviews available to us. - **Continuity of care**: multiple owners mention being able to see the same vet over time, including for long-term ageing-related needs. - **Communication and options**: reviews describe vets explaining treatments and giving options, plus being “clear and upfront” about costs and specialist referrals (without specific prices quoted). - **Support for anxious pets**: owners specifically mention staff taking time to calm nervous dogs and making visits more “stress free.” - **Complex cases and referrals**: one owner reports successful management of hip dislocation/dysplasia with both in-practice interventions and referral onward. - **End-of-life care**: one review describes a vet supporting a “final goodbye,” including a home visit. - **Serious negative experience reported**: one reviewer states their dog was not thoroughly investigated when unwell and felt not listened to, leading to out-of-hours care and the dog’s death; this conflicts with other reviews describing thorough, supportive care.

## Summary Coalville Vets4Pets Ltd is a Vets4Pets-branded practice (the website describes Vets4Pets practices as “locally owned”). Reviews most often describe it as a clinic that handles both routine care and significant procedures, with examples including a C‑section with six surviving puppies, eye removal surgery, and ongoing management of a cat with megacolon. Several owners mention vets taking time to explain different treatment options, including pros/cons and the costs involved. End‑of‑life care comes up repeatedly, with one detailed account describing being given a private room, time to say goodbye without being rushed, and gentle check-ins. ## Services - Veterinary nurse training facility (listed in clinic data). - Surgery mentioned in reviews: - C‑section for a dog, resulting in six live puppies. - Eye removal surgery following severe ulcers. - End-of-life care (euthanasia) described in multiple reviews, including provision of a private room and not being rushed. - Ongoing medical management and follow-up for chronic illness (megacolon), including “constant check ups” and phone calls to monitor progress (as described by one owner). - Nail trimming mentioned (planned visit for toenails). - Preventative care plan is referenced on the website (“Complete Care Plan”), but no inclusions or pricing are provided in the available text. - Cat microchipping is discussed in the website text as being compulsory from June 2024 (informational content noted, not a stated service offering in the excerpt). ## People - **Charlotte**: thanked by name for a successful C‑section; another reviewer says they followed the vets to this practice and describes Charlotte and staff as “absolutely brilliant,” including during an eye removal surgery with good healing outcomes. - **Tina**: praised for noticing an arrival before opening time and coming down to open the doors; described as calm and reassuring during a stressful drop-off. - **Dawn and Sophie**: named by one reviewer as helpful, friendly, understanding, and professional. - **Reception team (mixed feedback)**: some reviews describe a friendly reception team; one 1‑star review alleges reception staff laughed while an owner was crying during a euthanasia visit and focused on taking payment without offering comfort. ## Reviews **Google rating: 4.5 stars from 118 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear explanations from vets, including outlining treatment options and discussing costs. - Strong feedback on difficult situations: chronic illness support (with follow-up calls/check-ins) and euthanasia appointments where owners say they weren’t rushed and were given space to say goodbye. - Reports of successful major procedures (C‑section; eye removal) with good outcomes noted by owners. - Conflicting experiences with front-desk service: multiple positives about reception, but one account describing insensitive behaviour around payment during a euthanasia visit.

## Summary UK Vet Derm Ltd is a specialist-led veterinary dermatology referral service for dogs and cats, led by an **RCVS Recognised Specialist in Veterinary Dermatology** (per the clinic website). Reviews repeatedly describe complex, long-running skin and ear cases being investigated and managed with **same-visit testing** (including swabs) and **video-otoscopy footage shown to owners**. Concrete examples from owners include treatment plans for **allergy-driven chronic otitis**, **pseudomonas ear infections**, and **skin changes linked to Cushing’s** (calcinosis and coat loss), with follow-up monitoring described in some cases (e.g., regular rechecks and longer-term therapy). *Note on urgent care:* “Emergency veterinary services (24/7 or extended hours)” is listed in the provided clinic data, but this isn’t corroborated by the website summary or the written reviews available to us. ## Services - **Veterinary dermatology referrals** (website states patients are seen following veterinary referral). - **Ear disease work-ups and management** (repeatedly mentioned in reviews), including: - **Video otoscopy** (website-listed facility; owners describe being shown camera footage). - **General anaesthetic for ear canal examination** in severe cases (review describes GA to scope the ear canal). - **Swab testing with results discussed during the visit** (owner reports swab results shared “right there and then”). - Treatment of **pseudomonas ear infection** (review example). - **Allergy management for skin/ear disease**, including: - **Immunotherapy** (review example). - **Anti-allergy injections** described as part of longer-term treatment after initial control (review example). - Ongoing therapy described as being given **monthly** for environmental allergies (dust mites/pollens) in a cat (review example). - **Dermatology input for endocrine-related skin issues**, e.g., advice to manage **calcinosis and hair loss associated with Cushing’s** (review example). - **Advanced imaging (CT and MRI)** is listed as available on the website. - The website notes work providing dermatological services for **Guide Dogs**. ## People - **David Bentley** (named in multiple reviews; referred to as “Mr Bentley” / “Dave”): - Owners describe him identifying severe ear disease quickly and explaining findings and options clearly (including discussion of potential major surgery vs trying medical management first in one case). - Reported to share **otoscope camera footage** and explain **swab results** during appointments. - Mentioned providing practical management advice for skin problems associated with **Cushing’s**. - **Becky** (named in reviews): - Mentioned alongside David as part of the team providing ongoing support over “a couple of years” for a cat with environmental allergies, enabling regular therapy to control symptoms. ## Reviews **4.9 stars from 54 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Many reviews focus on **chronic ear disease** (often allergy-related), including long histories of recurring infections that improved after treatment here. - Owners frequently mention **in-appointment diagnostics and visual explanations**, such as seeing **camera footage from inside the ear** and being shown **swab results**. - Several reviews describe **stepwise treatment planning** for severe cases (e.g., discussing ear canal removal as a possibility, then trying alternative medical treatment first and reassessing). - Longer-term management is a recurring theme, including **immunotherapy**, **regular injections**, and **monthly therapy** to keep allergy symptoms under control.