Specialist Vets in Staines

## Summary Staines Vets4Pets Ltd is part of the Vets4Pets group (described on the Vets4Pets site as “locally owned”). Based on the clinic data and recent reviews, the practice is set up for routine care (e.g., nail clips, spays) as well as urgent cases and surgery, with multiple owners describing detailed end-of-life support. Concrete examples mentioned by owners include: a vet identifying pyometra and operating urgently (with same-day discharge and next-day post-op review); blood tests arranged to investigate abdominal swelling; a “quick triage phone call” before an emergency visit; and thoughtful bereavement aftercare such as paw/nose prints and fur clippings, plus time in a quiet room to say goodbye. The clinic is also listed as a **Veterinary Nurse Training facility**. ## Services Services and capabilities mentioned in the available information include: - **Veterinary Nurse Training facility** (clinic data) - **Urgent assessment and triage** (a “quick triage phone call” prior to an emergency visit is described) - **Diagnostics**: blood tests (used to investigate a dog with a hard/protruding stomach) - **Surgery**: urgent operation for **pyometra** (life-threatening uterine infection) with aftercare instructions, cone and medication provided, and follow-up checks - **Routine procedures**: **spaying** and **nail clipping** are both mentioned - **End-of-life care**: euthanasia and supportive, structured goodbyes (owners mention a quiet room, being allowed as much time as needed, and guidance on “next steps”) - **Bereavement/aftercare memorial items**: paw and nose prints and fur clippings are specifically described by one owner ## People Named team members mentioned in reviews: - **Paloma (vet)**: described as promptly recognising a likely serious problem (pyometra) and explaining the condition and need for urgent surgery; owners also mention clear aftercare guidance and scheduled post-op check-ups. - **Chloe**: repeatedly singled out for being “sweet and thoughtful,” including during euthanasia and aftercare; another owner mentions their pet “loves” seeing Chloe. - **Kerry**: mentioned alongside Chloe as a favourite staff member for one dog, associated with making visits feel positive. - **Grace, Mel, and Sarah**: thanked for actively helping an owner when their cat had been missing for 8 weeks (support provided is described as kind and helpful, though specific actions aren’t detailed). ## Reviews **Google rating: 4.4 stars from 61 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **End-of-life care and bereavement support** are a major theme: owners describe being given time in a quiet room, pets being presented peacefully, and memorial touches like paw/nose prints and fur clippings. - **Urgent/same-day care including surgery**: one review describes pyometra being identified quickly, surgery performed urgently, the dog going home the same day with medication and a cone, and follow-up checks the next day and again later. - **Communication and reassurance**: owners mention staff answering questions, explaining decisions, and providing emotional support (including being offered a hug during a stressful emergency). - **Friendly, efficient front-of-house experience**: several reviews describe staff as friendly and knowledgeable, and one notes staff were ready on arrival after a triage call.