Dog & Cat Vets in Staines

## Summary Staines Vets4Pets Ltd is part of the Vets4Pets group (described on the Vets4Pets site as “locally owned”). Based on the clinic data and recent reviews, the practice is set up for routine care (e.g., nail clips, spays) as well as urgent cases and surgery, with multiple owners describing detailed end-of-life support. Concrete examples mentioned by owners include: a vet identifying pyometra and operating urgently (with same-day discharge and next-day post-op review); blood tests arranged to investigate abdominal swelling; a “quick triage phone call” before an emergency visit; and thoughtful bereavement aftercare such as paw/nose prints and fur clippings, plus time in a quiet room to say goodbye. The clinic is also listed as a **Veterinary Nurse Training facility**. ## Services Services and capabilities mentioned in the available information include: - **Veterinary Nurse Training facility** (clinic data) - **Urgent assessment and triage** (a “quick triage phone call” prior to an emergency visit is described) - **Diagnostics**: blood tests (used to investigate a dog with a hard/protruding stomach) - **Surgery**: urgent operation for **pyometra** (life-threatening uterine infection) with aftercare instructions, cone and medication provided, and follow-up checks - **Routine procedures**: **spaying** and **nail clipping** are both mentioned - **End-of-life care**: euthanasia and supportive, structured goodbyes (owners mention a quiet room, being allowed as much time as needed, and guidance on “next steps”) - **Bereavement/aftercare memorial items**: paw and nose prints and fur clippings are specifically described by one owner ## People Named team members mentioned in reviews: - **Paloma (vet)**: described as promptly recognising a likely serious problem (pyometra) and explaining the condition and need for urgent surgery; owners also mention clear aftercare guidance and scheduled post-op check-ups. - **Chloe**: repeatedly singled out for being “sweet and thoughtful,” including during euthanasia and aftercare; another owner mentions their pet “loves” seeing Chloe. - **Kerry**: mentioned alongside Chloe as a favourite staff member for one dog, associated with making visits feel positive. - **Grace, Mel, and Sarah**: thanked for actively helping an owner when their cat had been missing for 8 weeks (support provided is described as kind and helpful, though specific actions aren’t detailed). ## Reviews **Google rating: 4.4 stars from 61 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **End-of-life care and bereavement support** are a major theme: owners describe being given time in a quiet room, pets being presented peacefully, and memorial touches like paw/nose prints and fur clippings. - **Urgent/same-day care including surgery**: one review describes pyometra being identified quickly, surgery performed urgently, the dog going home the same day with medication and a cone, and follow-up checks the next day and again later. - **Communication and reassurance**: owners mention staff answering questions, explaining decisions, and providing emotional support (including being offered a hug during a stressful emergency). - **Friendly, efficient front-of-house experience**: several reviews describe staff as friendly and knowledgeable, and one notes staff were ready on arrival after a triage call.

## Summary Vets Now is part of the Vets Now emergency-vet group (the website describes 60+ UK locations) and is set up for out-of-hours and urgent presentations when daytime practices are closed, with emergency care also offered via video consultations. Reviews describe a triage-style service where some pets are seen very quickly (including being seen “immediately” on Christmas Day), and cases that sometimes involve overnight hospitalisation. Several owners also mention the clinic sending medical notes on to their regular vet after the visit. Feedback is mixed: some owners report clear communication and rapid symptom relief after treatment (for example, pain medication helping a dog feel better), while others describe concerns about high costs and alleged misdiagnosis, plus frustration about payment-chasing communications. ## Services Based on the website summary and the written reviews available: - Emergency pet care and out-of-hours support when host practices are closed (evenings/weekends/bank holidays, as described on the website). - Video consultations (website). - Triage/urgent assessment for walk-in emergencies (owners describe being seen quickly even when it was busy). - In-clinic investigations and treatment mentioned in reviews, including: - Ultrasound and blood tests (mentioned in a complaint about a missed finding) - Pain relief and anti-sickness injection - Respiratory emergency care (owners describe “severe respiratory issues” being managed by multiple vet practitioners) - Overnight stay/hospitalisation (for example, a rabbit kept overnight; a dog kept for one night). - Sending medical notes to a pet’s regular vet after the emergency visit (multiple owners mention this). ## Pricing Explicit prices mentioned in reviews include: - £347 “to see the vet” (out-of-hours consultation fee mentioned by one cat owner). - Total cost of £452 for about half an hour (same review; included injections/medication per the owner). - Inpatient “stay/keep” charged as £113 per unit (one owner says they were charged two lots of £113 during an overnight stay). - A total bill “around £1200” for an overnight rabbit case (owner-reported). ## People No individual staff names were provided in the reviews we have, but owners describe: - A “lovely and reassuring” vet who explained things and provided pain relief that helped a dog feel better. - A shift team approach in at least one emergency: an owner with a dog in respiratory distress said “all 3 vet practitioners on shift went into action,” while keeping the owner informed step-by-step. - Communication is a repeated point of contrast: some owners call it “effective and thorough,” while others describe “terrible customer service” and concerns about impersonal or templated responses. ## Reviews Google rating: **3.7 stars** from **263 reviews**. “Themes below are drawn from the latest written reviews available to us.” - **Speed/availability for emergencies:** multiple owners say they were seen quickly, including immediate attention on Christmas Day. - **Clear updates in some urgent cases:** owners describe being kept informed “every step of the way,” and notes being sent to their regular vet after treatment. - **Cost concerns are common and specific:** several reviews call the service expensive, with some disputing particular charges (for example, being charged twice for “stay/keep” during one overnight period). - **Clinical concerns raised by some owners:** a few reviews allege misdiagnosis despite investigations (including ultrasound/blood tests), with one describing serious consequences. - **Billing and follow-up communications:** at least one owner reports receiving emails/texts/letters warning about debt collection shortly after the visit or during an ongoing dispute/investigation.

## Summary MVA Veterinary Services Ltd is listed under a veterinary-sounding business name, but the latest written Google reviews available to us describe **car detailing services rather than pet healthcare**. Reviewers repeatedly mention **ceramic coatings, machine polishing, paint protection film (PPF), maintenance washes, and a mobile service**, which makes it difficult to confirm what veterinary services (if any) are actually offered based on the provided data. If you’re choosing a vet for a pet, this mismatch is a key point to clarify before relying on the listing. ## People - **Rahul**: named in multiple reviews as the person (and “team”) carrying out services; reviewers credit him with detailed finishing work on vehicles (e.g., “keen eye to detail,” “professional, fast and thorough”). ## Reviews **Google rating: 5 stars from 8 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Reviews focus on **vehicle detailing quality and finish**, including comments that cars looked “pristine” or “like it was straight out of the showroom.” - Specific services mentioned include **single-stage machine polish**, **ceramic coating (including a “2 year” coating)**, **enhancement detail**, and **front-end PPF**. - **Mobile service and maintenance washes** are mentioned as convenient for scheduling, with reviewers noting punctuality and efficiency.