Alma Veterinary Surgery Ltd

Alma Veterinary Surgery Ltd describes itself as a long‑established independent practice. The website says it has changed to a booked appointment system (no open surgery): some appointments are released in advance for planned/non‑urgent cases, and the rest are released the same morning for on‑the‑day needs. It also notes a large free car park at the rear of the surgery.

Emergency care information is conflicting: the clinic data lists “emergency veterinary services (24/7 or extended hours)”, while the website says the practice does not provide in‑house out‑of‑hours emergency care and instead uses an external specialist emergency provider.

In the latest written reviews available, owners describe prompt responses when pets needed help, a case where a vet suspected thyroid disease immediately and confirmed it with a blood test, and an instance where an elderly dog was seen immediately during an acute collapse and the team supported the owners through an unsuccessful resuscitation/end‑of‑life situation.

Services

Based on the website and reviews, services mentioned include

• •Booked consultations/check-ups (a new client mentions a checkup after moving practices).
• •Same-day appointment availability via the practice’s revised booking system (some appointments released the morning of the day).
• •Diagnostic testing: blood tests are explicitly mentioned (used to confirm suspected thyroid disease).
• •Ongoing medical management: medication for thyroid disease is mentioned, with reported improvement over time.
• •Urgent assessment: a review describes a dog being seen immediately after a suspected heart attack/collapse.
• •Out-of-hours emergencies: the website says out‑of‑hours emergencies are handled by an external specialist emergency service provider (not in-house).
• •Pet health scheme: one reviewer recommends joining the practice’s “health pet scheme” (no further details provided).
• •Rescue/re-homing link: one reviewer says they got their rescue cat “from there” several years ago (no details on current rescue services are stated).

People

Named team members mentioned in reviews

• •Rosie (vet): credited with identifying suspected thyroid disease in one appointment after a prolonged period without diagnosis elsewhere, arranging a confirmatory blood test, and starting treatment that led to weight gain and coat regrowth.
• •Amy (vet): described as knowledgeable and reassuring at a checkup; also named (with Karen) in a review about an elderly dog’s acute emergency where the owners highlight the team’s professionalism and compassion during a crisis and after the dog couldn’t be saved.
• •Karen (role not stated): thanked alongside Amy for support and compassion during an emergency/end‑of‑life situation.
• •Kimberley (role not stated): mentioned for making a new client feel welcome at a first visit.

Reviews

Google rating: 4.6 stars from 279 reviews. “”

• •Fast response when a pet needed help: multiple owners mention prompt attention, including one case where a dog was “seen immediately” during an acute collapse.
• •Clear diagnostic work leading to treatment: a cat’s over‑grooming/coat loss was linked to suspected thyroid disease in a single visit, confirmed by blood test, followed by medication and reported recovery.
• •Supportive handling of serious illness and end-of-life: reviews describe sensitivity around cancer diagnosis and loss, and compassion during an emergency where the pet could not be saved.
• •A minority negative signal without details: one recent review is 2 stars but includes no written explanation in the data provided.