Alma Veterinary Surgery Ltd

Alma Veterinary Surgery Ltd in Scarborough offers routine consultations, diagnostic work and urgent assessment for pets. Reviews point to prompt responses when animals become unwell, with particular praise for clear diagnosis and compassionate support in difficult situations. Out-of-hours emergency cover appears to be provided through an external specialist emergency service rather than in-house, although some clinic information online is inconsistent on this point.

Services

• •Routine appointments and check-ups: booked consultations are available, including first visits for new clients, and the practice has used a booking system that can release some same-day appointments on the morning.
• •Diagnostics and ongoing treatment: blood testing is specifically mentioned, along with follow-up medical management. One recent review describes a cat’s thyroid problem being suspected in a single appointment, confirmed by blood test, then managed with medication.
• •Urgent assessment when pets suddenly deteriorate: reviews mention pets being seen promptly when urgent help was needed, including an elderly dog that was seen immediately after collapsing.
• •Pet health scheme: a reviewer mentions a practice health scheme and describes it as a financial bonus.
• •Out-of-hours emergencies: the practice website states that out-of-hours emergency care is handled by an external specialist emergency provider rather than in-house.

Pricing

No published pricing information is currently available for this clinic.

People

• •Rosie (vet): praised for quickly identifying suspected thyroid disease in a cat, arranging confirmatory blood tests, and helping start treatment that led to improvement.
• •Amy (vet): described as knowledgeable and reassuring at a check-up, and also thanked for professionalism and compassion during an emergency.
• •Karen (role not stated): mentioned alongside Amy for empathetic support during an elderly dog’s acute collapse and after the pet could not be saved.
• •Kimberley (role not stated): thanked by a new client for making them feel welcome at their first visit.

Reviews

Google shows 4.6 stars from 279 reviews. Recent written feedback highlights

• •Prompt help when pets are unwell: owners describe the practice responding quickly when their animals needed attention.
• •Strong diagnostic care: one cat owner says Rosie suspected thyroid disease in a single visit, confirmed it with a blood test, and treatment then helped with weight gain and fur regrowth.
• •Compassionate handling of emergencies and loss: reviews describe sensitive, professional support during a dog’s sudden collapse and after an older cat’s cancer diagnosis and decline.
• •A welcoming, reassuring approach: new clients speak positively about feeling at ease at their first visit, and one reviewer also mentioned the pet health scheme as a helpful financial extra.