Emergency Vets in Scarborough

## Summary Dunslow Road Veterinary Surgery offers routine care (vaccinations, neutering) alongside diagnostics like X‑rays and ultrasound, and advertises 24‑hour emergency care with out‑of‑hours cover provided by Aldgate Vets. Recent reviews give concrete examples of urgent and procedural care: a dog with a deep pad cut was seen within an hour and sedated for stitches, and a kitten spay included follow‑up appointments and “nice neat stitches.” Owners also mention staff taking time to handle nervous or “temperamental” pets, and one reviewer noted the consultation and prescription felt “competitively priced.” ## Services - **Emergency care** (stated as 24‑hour), with **out‑of‑hours service provided by Aldgate Vets** (as described on the clinic website). - **Vaccinations**, including annual vaccinations (mentioned in reviews). - **Neutering**, including **spaying** (kitten spay specifically described in reviews). - **Microchipping** (priced in a review). - **X‑rays** (listed on the website). - **Ultrasound** (listed on the website). - **Wound treatment and suturing**, including **sedation for stitches** and post‑procedure **antibiotics and pain relief** (described in a review). - Treats a range of small animals per the website: **dogs, cats, rabbits, guinea pigs, some birds, and small pets**. - **Veterinary Nurse Training facility** (listed in the provided clinic data). ## Pricing - **Kitten spay:** £131 (reviewed experience). - **Microchip:** £25 (reviewed experience). - One owner also described a consultation and prescription as “competitively priced,” but no specific amount was given. ## People - **Reception team**: thanked for support during an emergency registration and visit (review mentions “the ladies on reception”). - **Veterinary team**: reviewers describe staff handling anxious or difficult pets by taking steps to settle them (e.g., helping a nervous dog during vaccination; being “amazing” with a “very temperamental” cat even without prior history available). - **Post‑op communication**: one reviewer notes staff **explained post‑operative requirements** after a spay and that **follow‑up appointments were included**. ## Reviews **Google rating: 4.7 stars from 295 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Calm handling of nervous pets** during routine care (e.g., a nervous dog at vaccination; a temperamental cat in an emergency consult). - **Fast response for urgent problems**, including being seen within an hour for a deep paw cut that required sedation and stitches. - **Clear post‑procedure guidance and follow‑ups**, including post‑op instructions and follow‑up appointments after a spay. - **Costs occasionally called out positively**, including specific pricing for spay/microchip and a comment that consultation + prescription were competitively priced.

## Summary Swanzdale Veterinary Care Centre is an independent, first‑opinion small animal practice established in 2000 by Matt Purnell and Trish Johansen (taking over an existing practice on the same site). The clinic is equipped for in‑house diagnostics and surgery, with facilities including ultrasound, digital x‑ray, endoscopy and full lab facilities, plus separate dog and cat hospital areas and a sterile theatre. From the latest reviews available to us, owners most often describe prompt, hands-on care for acute illness (including an intestinal blockage found on x‑ray and removed surgically), and vets who take time with pets (including getting down to the animal’s level during consults). There are also accounts of the team investigating sudden severe illness thoroughly even when the outcome is poor. ## Services - **First-opinion small animal care** (as described on the clinic website). - **Diagnostics on-site:** ultrasound, digital x‑ray, endoscopy, and full laboratory facilities. - **Surgery and inpatient care:** large preparation (“prep”) area described as the surgical hub; sterile theatre for more complex procedures; separate dog and cat hospital areas. - **Anaesthesia/monitoring:** anaesthetic machines and monitoring equipment are specifically mentioned. - **Emergency veterinary services** are listed in the structured clinic data (details such as how it’s provided are not stated in the inputs). - **Veterinary nurse training facility** is listed in the structured clinic data. ## People - **Matt Purnell** (founder; role not specified beyond establishing the practice). - **Trish Johansen** (founder; role not specified beyond establishing the practice). - **Oliver** (vet, named in a review): credited with leading care for a dog with an intestinal blockage, including rapid surgery after x‑ray. - Reviews repeatedly mention the wider **vets, nurses, and reception team** having time for questions and engaging directly with pets (for example, “get down with your pets”). ## Reviews **4.9 stars from 383 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast action for serious illness:** one owner describes x‑ray diagnosis of an intestinal blockage followed by swift surgery to remove it, saying it “saved my dog’s life.” - **Time spent in consults and practical handling:** owners mention staff making time and interacting at the pet’s level. - **Thorough attempts even in end-of-life situations:** one review describes the team “pull[ing] out all the stops” to find the cause of sudden illness; the pet died the same evening, but the owner felt everything possible was done. - **General impressions of service:** multiple reviews describe “first class care” and “excellent vets,” but with limited detail beyond those statements.

## Summary Alma Veterinary Surgery Ltd describes itself as a long‑established **independent** practice. The website says it has **changed to a booked appointment system** (no open surgery): **some appointments are released in advance for planned/non‑urgent cases, and the rest are released the same morning** for on‑the‑day needs. It also notes a **large free car park** at the rear of the surgery. Emergency care information is **conflicting**: the clinic data lists “emergency veterinary services (24/7 or extended hours)”, while the website says the practice **does not provide in‑house out‑of‑hours emergency care** and instead uses an external specialist emergency provider. In the latest written reviews available, owners describe **prompt responses when pets needed help**, a case where a vet **suspected thyroid disease immediately and confirmed it with a blood test**, and an instance where an **elderly dog was seen immediately during an acute collapse** and the team supported the owners through an unsuccessful resuscitation/end‑of‑life situation. ## Services Based on the website and reviews, services mentioned include: - **Booked consultations/check-ups** (a new client mentions a checkup after moving practices). - **Same-day appointment availability** via the practice’s revised booking system (some appointments released the morning of the day). - **Diagnostic testing**: blood tests are explicitly mentioned (used to confirm suspected thyroid disease). - **Ongoing medical management**: medication for thyroid disease is mentioned, with reported improvement over time. - **Urgent assessment**: a review describes a dog being seen immediately after a suspected heart attack/collapse. - **Out-of-hours emergencies**: the website says out‑of‑hours emergencies are handled by an external specialist emergency service provider (not in-house). - **Pet health scheme**: one reviewer recommends joining the practice’s “health pet scheme” (no further details provided). - **Rescue/re-homing link**: one reviewer says they got their rescue cat “from there” several years ago (no details on current rescue services are stated). ## People Named team members mentioned in reviews: - **Rosie (vet)**: credited with identifying suspected **thyroid disease in one appointment** after a prolonged period without diagnosis elsewhere, arranging a **confirmatory blood test**, and starting treatment that led to weight gain and coat regrowth. - **Amy (vet)**: described as **knowledgeable and reassuring** at a checkup; also named (with Karen) in a review about an elderly dog’s acute emergency where the owners highlight the team’s **professionalism and compassion** during a crisis and after the dog couldn’t be saved. - **Karen (role not stated)**: thanked alongside Amy for support and compassion during an emergency/end‑of‑life situation. - **Kimberley (role not stated)**: mentioned for making a new client feel welcome at a first visit. ## Reviews **Google rating: 4.6 stars from 279 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast response when a pet needed help**: multiple owners mention prompt attention, including one case where a dog was “seen immediately” during an acute collapse. - **Clear diagnostic work leading to treatment**: a cat’s over‑grooming/coat loss was linked to suspected thyroid disease in a single visit, **confirmed by blood test**, followed by medication and reported recovery. - **Supportive handling of serious illness and end-of-life**: reviews describe sensitivity around cancer diagnosis and loss, and compassion during an emergency where the pet could not be saved. - **A minority negative signal without details**: one recent review is 2 stars but includes no written explanation in the data provided.

## Summary Cundall & Duffy Veterinary Surgeons is a small-animal practice established in 1964. The website describes routine care (vaccinations, parasite control, nurse clinics, microchipping, neutering) plus extras like home visits and pet travel documentation. It also states that emergencies are handled during normal hours by the practice, and out-of-hours emergencies are referred to Aldgate Veterinary Practice for emergency consultation. Recent reviews include a detailed account of urgent care leading to bladder surgery to remove “about 30 stones,” with a rapid recovery reported within two days. However, there are also strong negative reviews alleging a missed request for blood tests while a cat was anaesthetised, disputed charges for dental X‑rays, and poor follow-up communication from management. Separate feedback mentions long telephone menu/answerphone messages and occasional waiting-time frustration even with an early appointment. ## Services Based on the clinic website and the latest reviews, the practice offers: - **Consultations** for small pets including dogs, cats, rabbits, guinea pigs, ferrets, gerbils and hamsters. - **Preventive care:** vaccinations, parasite control, six-month health checks, and blood pressure checks. - **Microchipping**. - **Neutering**. - **Nurse clinics**. - **Grooming-type appointments:** grooming & nail clipping, and anal sac expression. - **Pet travel documentation (GB)**. - **Home visits**. - **Emergency arrangements (as stated by the website):** emergency support via the practice during normal opening hours; out-of-hours emergency consultation via **Aldgate Veterinary Practice**. - **Procedures mentioned in reviews:** bladder stone surgery (bladder operation removing ~30 stones); dental assessment including **dental X-rays** (with discussion of potential tooth extractions). ## Pricing - One reviewer reports annual vaccinations plus kennel cough increased from **£64** (previous year at another practice) to **£107** and says the practice confirmed this was the correct charge. - Another reviewer reports paying **£100+** for dental X-rays and being told it would be **£250+** to put their cat back to sleep for blood tests (plus the blood-test cost). ## People No individual vets or nurses are named in the information provided. From reviews: - A reviewer describing bladder-stone surgery highlights staff being **helpful and informative**, and credits the team’s care with their dog recovering quickly after being very unwell. - An end-of-life case review describes being handled **quickly and compassionately** when a dog was in severe distress. - A negative review alleges **management** acknowledged forgetting requested blood tests but then (according to the reviewer) required full payment to repeat sedation and bloods, and that subsequent emails were ignored. ## Reviews **Google rating: 4.6 stars from 168 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Urgent and serious cases:** one detailed story of emergency presentation with blood in urine leading to bladder surgery removing “about 30 stones,” with a rapid improvement reported. - **Compassion at end of life:** a review of a suspected stroke in an elderly dog mentions quick attention and compassionate handling in a difficult situation. - **Costs and value concerns:** one reviewer calls prices “eye-watering” and gives a specific example of vaccination/kennel cough pricing (£107 vs £64 the prior year elsewhere). - **Communication/process frustrations:** allegations of a missed blood-test request while a pet was under anaesthetic and dissatisfaction with follow-up; separately, repeated complaints about a long phone menu/answerphone message and one report of a 15-minute wait without explanation despite being first appointment.