Cundall & Duffy Veterinary Surgeons
#6 Vet in Scarborough, North Yorkshire
Cundall & Duffy Veterinary Surgeons – Vets in Scarborough
Clinic Overview
Cundall & Duffy Veterinary Surgeons is a small-animal practice established in 1964. The website describes routine care (vaccinations, parasite control, nurse clinics, microchipping, neutering) plus extras like home visits and pet travel documentation. It also states that emergencies are handled during normal hours by the practice, and out-of-hours emergencies are referred to Aldgate Veterinary Practice for emergency consultation.
Recent reviews include a detailed account of urgent care leading to bladder surgery to remove “about 30 stones,” with a rapid recovery reported within two days. However, there are also strong negative reviews alleging a missed request for blood tests while a cat was anaesthetised, disputed charges for dental X‑rays, and poor follow-up communication from management. Separate feedback mentions long telephone menu/answerphone messages and occasional waiting-time frustration even with an early appointment.
Services
Based on the clinic website and the latest reviews, the practice offers
- •Consultations for small pets including dogs, cats, rabbits, guinea pigs, ferrets, gerbils and hamsters.
- •Preventive care: vaccinations, parasite control, six-month health checks, and blood pressure checks.
- •Microchipping.
- •Neutering.
- •Nurse clinics.
- •Grooming-type appointments: grooming & nail clipping, and anal sac expression.
- •Pet travel documentation (GB).
- •Home visits.
- •Emergency arrangements (as stated by the website): emergency support via the practice during normal opening hours; out-of-hours emergency consultation via Aldgate Veterinary Practice.
- •Procedures mentioned in reviews: bladder stone surgery (bladder operation removing ~30 stones); dental assessment including dental X-rays (with discussion of potential tooth extractions).
Pricing
- •One reviewer reports annual vaccinations plus kennel cough increased from £64 (previous year at another practice) to £107 and says the practice confirmed this was the correct charge.
- •Another reviewer reports paying £100+ for dental X-rays and being told it would be £250+ to put their cat back to sleep for blood tests (plus the blood-test cost).
People
No individual vets or nurses are named in the information provided. From reviews
- •A reviewer describing bladder-stone surgery highlights staff being helpful and informative, and credits the team’s care with their dog recovering quickly after being very unwell.
- •An end-of-life case review describes being handled quickly and compassionately when a dog was in severe distress.
- •A negative review alleges management acknowledged forgetting requested blood tests but then (according to the reviewer) required full payment to repeat sedation and bloods, and that subsequent emails were ignored.
Reviews
Google rating: 4.6 stars from 168 reviews. “”
- •Urgent and serious cases: one detailed story of emergency presentation with blood in urine leading to bladder surgery removing “about 30 stones,” with a rapid improvement reported.
- •Compassion at end of life: a review of a suspected stroke in an elderly dog mentions quick attention and compassionate handling in a difficult situation.
- •Costs and value concerns: one reviewer calls prices “eye-watering” and gives a specific example of vaccination/kennel cough pricing (£107 vs £64 the prior year elsewhere).
- •Communication/process frustrations: allegations of a missed blood-test request while a pet was under anaesthetic and dissatisfaction with follow-up; separately, repeated complaints about a long phone menu/answerphone message and one report of a 15-minute wait without explanation despite being first appointment.
Special Services
Animals Treated at Cundall & Duffy Veterinary Surgeons
Animals We Treat
Companion Animals
Opening Hours – Cundall & Duffy Veterinary Surgeons
Opening Hours
Hours
Reviews for Cundall & Duffy Veterinary Surgeons
Note: Showing the 5 most recent Google reviews out of 168 we track in total. Recent reviews may not be representative of overall sentiment.
Angela Wilson
2 months ago
Amazing, helpful informative vets and staff,daisy was peeing blood and was rushed in for treatment resulting in an operation to remove about 30 stones from her bladder.she was so poorly, we all said our goodbyes as we didn't think she would make it but within 2 days she was back to normal bouncing around like tigger. We will be forever grateful to everyone at cundall and Duffy for their care and devotion to daisy.
Katie Eeles
3 months ago
I had taken my cat to this vets due to him being unwell , they then said he needed his teeth doing and exrays to see if he needed any teeth out , I also asked them to do his bloods while he was asleep , I then collected him and I had been told they forgot to do his bloods also didn’t need any teeth out so I payed 100+ for exrays he didn’t need , my cat will not have bloods taken while awake , i also have in an email that they have admitted they had forgotten but also telling me if I want to do his bloods I will need to pay 250+ to put him back to sleep and the blood money to , I’ve been seeking legal advice and will be taking them to small courts shortly as they have ignored all my other emails , I would not advice this vets . I wouldn’t mind if they even offered some money of due to lack of communication but no they have said I will need to pay in full for it all , also this was from the manager . Wouldn’t recommend , also look at trust pilot ! I wish I would have before spending 100s with them and still not giving me a diagnosis for my cat .
Katie Eeles
a month ago
I had taken my cat to this vets due to him being unwell , they then said he needed his teeth doing and exrays to see if he needed any teeth out , I also asked them to do his bloods while he was asleep , I then collected him and I had been told they forgot to do his bloods also didn’t need any teeth out so I payed 100+ for exrays he didn’t need , my cat will not have bloods taken while awake , i also have in an email that they have admitted they had forgotten but also telling me if I want to do his bloods I will need to pay 250+ to put him back to sleep and the blood money to , I’ve been seeking legal advice and will be taking them to small courts shortly as they have ignored all my other emails , I would not advice this vets . I wouldn’t mind if they even offered some money of due to lack of communication but no they have said I will need to pay in full for it all , also this was from the manager . Wouldn’t recommend , also look at trust pilot ! I wish I would have before spending 100s with them and still not giving me a diagnosis for my cat .
lara mchale
5 months ago
Very happy with service
Barbara Hart
6 months ago
We will be looking for another vet. Eye-watering prices. I paid 67% more for annual jabs and kennel cough than I paid the previous year in Kirkbymoorside. (I did query it and they confirmed I had been charged the correct amount.) I can see we might have benefited from being with a big practice before but that doesn't explain an increase in price from £64 to £107 in 12 months. Other comments: It was easy to get an appointment and having onsite parking in central Scarborough was a plus. The Receptionist was welcoming and the vet was competent and friendly. However, despite having the first appointment of the day we were kept waiting for 15 minutes without explanation. I had to ask the receptionist if the vet had been delayed before we were seen.
Barbara Hart
4 months ago
We will be looking for another vet. Eye-watering prices. I paid 67% more for annual jabs and kennel cough than I paid the previous year in Kirkbymoorside. (I did query it and they confirmed I had been charged the correct amount.) I can see we might have benefited from being with a big practice before but that doesn't explain an increase in price from £64 to £107 in 12 months. Other comments: It was easy to get an appointment and having onsite parking in central Scarborough was a plus. The Receptionist was welcoming and the vet was competent and friendly. However, despite having the first appointment of the day we were kept waiting for 15 minutes without explanation. I had to ask the receptionist if the vet had been delayed before we were seen.
Clive T
8 months ago
The staff are great, as is the service but the answerphone message is awful. When you phone and select the service you want, you then have listen to a long, long, message which you don,t need ever to hear again. This happens every time you ring. Could there not be an opt out system available to bypass this unnecessary delay and get you through to the service you require much quicker.
Clive T
6 months ago
The staff are great, as is the service but the answerphone message is awful. When you phone and select the service you want, you then have listen to a long, long, message which you don,t need ever to hear again. This happens every time you ring. Could there not be an opt out system available to bypass this unnecessary delay and get you through to the service you require much quicker.
Martyn Hatfield
a year ago
Just visited after our 16 year old shitzu had a suspected stroke. Our dog was in real distress and at the end of life. She and us were dealt with quickly and compassionately. Thankyou for your caring and professional service.
martine larsson
4 years ago
I have been with Cundall and Duffys for so many years and so grateful for their Care in my loss of Lotty. Thankyou! Now looking forward to my baby Bella in two weeks time also under care of you!
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