Cundall & Duffy Veterinary Surgeons

- One reviewer says annual vaccinations plus kennel cough cost £107. - Another reports paying £100+ for dental X-rays. - The same reviewer says repeat sedation for blood tests was quoted at £250+, plus the blood-test fee.

Cundall & Duffy Veterinary Surgeons is a CVS practice in Scarborough offering first-opinion care for a wide range of small pets. Website-listed services include routine preventive care, nurse clinics, microchipping, neutering, pet travel paperwork and home visits, with emergency support during opening hours and out-of-hours cover via Aldgate Veterinary Practice. Recent feedback is mixed overall: many owners praise kind, effective care in urgent or end-of-life situations, while some raise concerns about pricing and communication.

Services

•Routine and preventive care: consultations for dogs, cats, rabbits, guinea pigs, ferrets, gerbils and hamsters; vaccinations, parasite control, six-month health checks and blood pressure checks.
•Everyday procedures and support: microchipping, neutering, nurse clinics, grooming and nail clipping, and anal sac expression.
•Travel and visiting services: GB pet travel documentation and home visits.
•Emergency arrangements: emergency support through the practice during normal opening hours, with out-of-hours emergency consultation via Aldgate Veterinary Practice.
•Examples mentioned in reviews: urgent bladder surgery to remove around 30 stones, and dental assessment including dental X-rays with discussion of possible extractions.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviewers are more mixed on value, with some describing charges as expensive.

•One reviewer says annual vaccinations plus kennel cough cost £107.
•Another reports paying £100+ for dental X-rays.
•The same reviewer says repeat sedation for blood tests was quoted at £250+, plus the blood-test fee.

People

No individual vets or nurses are named in recent public feedback.

•Reviews describe the wider team as helpful, informative and caring, particularly in urgent cases.
•One review mentions a welcoming receptionist and a competent, friendly vet.
•A negative review criticises management communication after a missed blood-test request during an anaesthetic procedure.

Reviews

Google rating: 4.6/5 from 168 reviews.

•Recent feedback includes strong praise for urgent care, including one detailed account of a dog treated quickly for blood in the urine and recovering well after bladder stone surgery.
•Compassionate handling of difficult end-of-life situations is another positive theme, with one owner describing quick and sensitive care for an elderly dog in severe distress.
•Staff and service are often spoken of warmly, and one reviewer notes it was easy to get an appointment.
•Main criticisms focus on pricing, a long phone menu/answerphone message, one report of a short unexplained wait despite an early appointment, and one detailed complaint about missed blood tests, disputed dental X-ray costs and poor follow-up communication.

Reviews for Cundall & Duffy Veterinary Surgeons

Note: Showing the 10 most recent Google reviews out of 168 we track in total. Recent reviews may not be representative of overall sentiment.

Angela Wilson

5 months ago

Amazing, helpful informative vets and staff,daisy was peeing blood and was rushed in for treatment resulting in an operation to remove about 30 stones from her bladder.she was so poorly, we all said our goodbyes as we didn't think she would make it but within 2 days she was back to normal bouncing around like tigger. We will be forever grateful to everyone at cundall and Duffy for their care and devotion to daisy.

Katie Eeles

6 months ago

I had taken my cat to this vets due to him being unwell , they then said he needed his teeth doing and exrays to see if he needed any teeth out , I also asked them to do his bloods while he was asleep , I then collected him and I had been told they forgot to do his bloods also didn’t need any teeth out so I payed 100+ for exrays he didn’t need , my cat will not have bloods taken while awake , i also have in an email that they have admitted they had forgotten but also telling me if I want to do his bloods I will need to pay 250+ to put him back to sleep and the blood money to , I’ve been seeking legal advice and will be taking them to small courts shortly as they have ignored all my other emails , I would not advice this vets . I wouldn’t mind if they even offered some money of due to lack of communication but no they have said I will need to pay in full for it all , also this was from the manager . Wouldn’t recommend , also look at trust pilot ! I wish I would have before spending 100s with them and still not giving me a diagnosis for my cat .

lara mchale

8 months ago

Very happy with service

Barbara Hart

10 months ago

We will be looking for another vet. Eye-watering prices. I paid 67% more for annual jabs and kennel cough than I paid the previous year in Kirkbymoorside. (I did query it and they confirmed I had been charged the correct amount.) I can see we might have benefited from being with a big practice before but that doesn't explain an increase in price from £64 to £107 in 12 months. Other comments: It was easy to get an appointment and having onsite parking in central Scarborough was a plus. The Receptionist was welcoming and the vet was competent and friendly. However, despite having the first appointment of the day we were kept waiting for 15 minutes without explanation. I had to ask the receptionist if the vet had been delayed before we were seen.

Clive T

12 months ago

The staff are great, as is the service but the answerphone message is awful. When you phone and select the service you want, you then have listen to a long, long, message which you don,t need ever to hear again. This happens every time you ring. Could there not be an opt out system available to bypass this unnecessary delay and get you through to the service you require much quicker.

Martyn Hatfield

1 year ago

Just visited after our 16 year old shitzu had a suspected stroke. Our dog was in real distress and at the end of life. She and us were dealt with quickly and compassionately. Thankyou for your caring and professional service.

martine larsson

5 years ago

I have been with Cundall and Duffys for so many years and so grateful for their Care in my loss of Lotty. Thankyou! Now looking forward to my baby Bella in two weeks time also under care of you!