Companion Care (Scarborough) Ltd

- Several positive reviews highlight kind, attentive staff, with one new cat owner saying the team listens to their anxiety and goes the extra mile through the Pet Plan. - A standout recent review thanks Amber, Bianca, Leanne, Emma and Jonathan after five visits for an injured cat, praising their professionalism, skill and kindness. - Owners also mention good aftercare and a pleasant waiting area, including one short review saying the cat’s treatment and follow-up were handled really well.

Companion Care (Scarborough) is a Vets4Pets practice in Scarborough, North Yorkshire. The clinic’s website lists a broad small-animal service range including surgery, dentistry, imaging, diagnostics, nurse clinics and health plans, with separate cat and dog waiting areas. Recent feedback is mixed but broadly positive, with strong praise for staff kindness, aftercare and support through the Pet Plan, alongside some serious complaints about vet availability and urgent access when staffing is stretched.

Services

•Consultations, preventive care and ongoing support: routine appointments, nurse clinics, microchipping, prescriptions/pharmacy, and health plans / Pet Plan. Recent reviews mention staff being reassuring with a new cat owner and providing good follow-up support.
•Surgery and anaesthesia: website-listed operating theatre, anaesthesia, and cruciate surgery.
•Dentistry: dentistry and dental X-ray are listed.
•Diagnostics and monitoring: in-house lab testing including biochemistry and haematology, plus ECG and blood pressure monitoring.
•Imaging and supportive care: digital X-ray, ultrasound, and an oxygen chamber.
•Environment and aftercare: the website says there are separate cat and dog waiting areas; recent reviews also praise the waiting area and describe brilliant aftercare after treatment.
•Examples from recent reviews: repeated visits for an injured cat, with one owner thanking the team after five visits for their professionalism, skill and kindness.
•Out-of-hours: the website states out of hours care is available through Aldgate Vets.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on value are mixed: some owners are very positive about the Pet Plan, while one urgent-care complaint says the Health Plan felt unhelpful when quick access was needed and objected to an extra emergency charge.

People

Recent reviewers specifically thank Amber, Bianca, Leanne, Emma and Jonathan for their professionalism, skill and kindness during repeated visits for an injured cat. An older reviewer also warmly mentions Jon and the wider team for long-term support across multiple pets and emergencies. Another reviewer refers to Joao Alves as the practice’s in-house / venture partner vet and says he had left the clinic.

Reviews

Google rating: 4.3 stars from 135 reviews.

•Several positive reviews highlight kind, attentive staff, with one new cat owner saying the team listens to their anxiety and goes the extra mile through the Pet Plan.
•A standout recent review thanks Amber, Bianca, Leanne, Emma and Jonathan after five visits for an injured cat, praising their professionalism, skill and kindness.
•Owners also mention good aftercare and a pleasant waiting area, including one short review saying the cat’s treatment and follow-up were handled really well.
•Negative feedback centres on vet availability and urgent access, including complaints about cancellations when the vet is off sick, reliance on locum or backup cover, and frustration that a Health Plan did not help in an urgent situation.

Reviews for Companion Care (Scarborough) Ltd

Note: Showing the 10 most recent Google reviews out of 135 we track in total. Recent reviews may not be representative of overall sentiment.

Paul Young

9 months ago

Excellent service with the Pet Plan. They always listen to my anxiety as a new cat owner and always go that extra mile.

Nicholas Hale

1 year ago

After 5 recent visits to Vets 4 Pets for my injured Cat, I just want to say a huge thanks to Amber, Bianca, Leanne, Emma and Jonathan for their professionalism, skill and kindness. Thankyou.

Sally Robinson

Lovely staff, great waiting area.. really good job, cat done, after care has been brilliant too...

Jennie Orrah

DO NOT join this place. They only have 1 vet, AND last year they didn't have any vets!! When the 1 vet is off sick, there is no one in scarborough to see your pet. They cancel your appointment even if it is dying, and you are expected to travel half an hour to bridlington to be seen by their back up vet. ABSOLUTE WASTE OF TIME !!!

Angelika C

Siobhan Macmahon

Prefer to award No Stars. Today Wed 19/06/24 I have cancelled the ‘Health Plan’ for all 3 of our elderly dogs. This Pets at Home / Companion Care / Vets 4 Pets is little more than a Corporate Business. The company have ‘removed’ the wonderful vet Joao Alves on 20/02/24, not a single word has been conveyed to us the regular customers. Often no locum vet is available.! On Tuesday 18 th June our oldest dog aged 17 needed potentially life saving vet care due to her rapidly deteriorating condition. At 14.20 hrs I called the vet practice and I was informed that no appointment is available. I went in person to the vet practice to discuss with the vet , and It was noticeable that there was not one client or ‘patient’ in the waiting area nor in the 2 consultation rooms. I had left my little sick dog in the car waited when asked to do so outside the consulting room and then I heard voices and realized there was not a pet in there , I knocked & opened the door, The vet, the veterinary nurse, and the healthcare assistant were student front of the computer screen. I was given no advice for guidance about my dog and when I became angry and said that this is totally unacceptable considering we’ve been registered with the practice since 2015 Suddenly I was Informed that this locum vet is not refusing to see my dog, BUT they will provide an Emergency - out of hours appointment at an extra cost .!!! The so called Health Plan 2 appointments with vet & also vet nurse appointments are null & void.! Till now we the customers have not been informed that the Corporate Company have ‘removed ‘ our vet Practice vet Joao Alves who has been the in- house vet / venture partner vet since we joined the practice in ‘Sept ‘15. We have received exemplary service from Joao and the Team at the practice since ‘15. Now when faced with an emergency my little dog has been let down. The so called ‘Health Plan’ has totally failed our little dog in her hour of need. She is an elderly Cairn Terrier has never had health issues , the fact is that our Vet Joao Alves would certainly have provided her an urgent consultation and respected the fact that she has 2 un used appointments available according to the Health Plan. The cruelty meted out to our little dog and the cruelty to myself in this emergency situation is immeasurable , and it is unconscionable. This Corporate Business is similar to those Water Companies whose only concern is profit profit profit. Disgusted , totally disgusted. Our 3 dogs are now registered with another Independent Vet practice in Scarborough Little 17 year old Cairn has received treatment today from an excellent lady vet AND no emergency extra charge. The standard vet consultation charge at this vet practice approx 1 mile distance, is substantially lower than at Pets at Home BUT It’s not only about cost The veterinary care provided todaywas second to none. It is an independent practice. I shall avoid Corporate Vet Businesses in future. Bad for partner Vets Bad for our Pets Bad for us the paying clients.

Sharon Mackley

7 years ago

Companion care vets in pets at home Scarborough are amazing Jon the very & his wonderful team can't praise highly enough I have 4 rabbits 3 cats & 1 dog so as you can imagine we sometimes have emergencies . They are friendly helpful supportive always there to help & guide you I personally would trust Jon & his team with my life over the years & still am always grateful & forever in their debt for always being there supporting me through thick & thin with my fur babies xx the last pic of my grey cat under going treatment after his last incident