Emergency Vets in Whitby

## Summary Beck Veterinary Practice is set up for urgent and surgical cases as well as routine care, with **emergency services** listed and multiple reviews describing **same-day emergencies** being treated, including **hospitalisation and follow-up testing**. Owners specifically mention procedures such as **sedation and stitching for a leg wound**, **feather cyst removal in a budgie**, and an **abdominal exploratory laparotomy under anaesthetic**. Across recent reviews, people repeatedly highlight **clear, layperson explanations before treatment** and **reassurance during stressful emergencies** (including for an elderly cat after a seizure). There is also a sharp conflict in feedback: one reviewer alleges **extra charges were added without being explained in advance** and raises broader complaints about prior care, while other reviews describe good communication and thorough explanations. ## Services - **Emergency/urgent care** (listed by the practice; also repeatedly referenced in reviews), including admission as an emergency after accidents and sudden illness. - **Inpatient care/hospitalisation** (review mentions a dog spending “all day in the vets hospital” with further tests the next day). - **Surgery and procedures**, including: - **Feather cyst removal** in a budgie (avian surgery) with procedure and aftercare explained. - **Sedation and stitching** for a badly cut leg wound. - **Abdominal exploratory laparotomy** performed under anaesthetic. - **Diagnostics/testing** mentioned in reviews, including **ear infection samples/screen tests** (noted in a complaint about charges not being explained beforehand). - **Veterinary Nurse Training facility** (listed in the provided clinic data). ## People - **Libby** (named in multiple reviews): credited with looking after emergency cases and performing surgery (including an abdominal exploratory laparotomy). One reviewer also highlights her habit of **explaining what she was going to do before doing it**, including **how much extra it would cost**. - **Lizzy** (vet; name as written by reviewer): described as **knowledgeable** during an emergency case and supportive to the family during a stressful visit. - **Scottish male vet** (not named): praised for taking time to **explain issues in layman terms**, using humour to put an owner at ease. - **Ingrid** (reception): mentioned for making an owner feel welcome on arrival. - **“Beck”** (young lady on the phone, per a review): noted for **kind, attentive booking** and a reassuring manner. - **Mrs Beck**: mentioned in a complaint as the “woman boss” who responded to concerns about charges and prior issues. ## Reviews **4.6 stars from 165 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency care is a recurring use case**, including seizures in an elderly cat, accidents requiring admission, and wound repair with sedation and stitches. - **Owners often mention clear explanations and reassurance**, including vets talking through issues in non-technical language and explaining procedures/aftercare (e.g., budgie surgery; emergency visits). - **Surgical and procedural outcomes are frequently described positively**, including quick recovery after feather cyst removal and smooth recovery after exploratory laparotomy. - **Facilities and experience:** one review calls the premises **bright and very clean**, and describes staff coordinating hospital care and follow-up tests. - **Negative feedback focuses on cost communication and trust:** one reviewer alleges **extra charges were added without being explained beforehand** and raises allegations about prior treatment/diagnosis; another 1‑star review is present without written detail.