Specialist Vets in Bedlington

## Summary Robson & Prescott is part of the Vet Centre Morpeth website and offers consultations included within a **Pet Health Club® Plus** plan (plan price not stated). The clinic highlights **ISFM Cat Friendly Clinic** accreditation (Gold/Silver/Bronze status listed), and recent reviews describe a team that can be flexible with appointment timing—particularly for cats—and takes time with nervous dogs. Concrete examples from owners include: being told to **bring an outdoor cat in “at any time” for an injection** and being seen after around a **10‑minute wait**; vets **reassuring and calming a dog that’s nervous around men before treating him**; and a vet **explaining everything** during a consultation. ## Services Services and capabilities specifically mentioned in available sources: - **Vaccinations/injections** (owners describe bringing a cat in for an injection). - **General consultations**, including discussions where the vet “explained everything” (as described in reviews). - **Pet Health Club® Plus plan**: website states **consultations are included** (no further inclusions or prices provided). - **Cat-focused standards**: website lists **ISFM Cat Friendly Clinic** accreditation (Gold/Silver/Bronze status). ## People - **Jonathan (vet)**: mentioned by name in a review; described as **gentle** with a dog and as someone who **explained everything** during the visit. - **Reception team (unnamed)**: repeatedly described as **friendly and helpful**; one owner notes the receptionist **remembers their dog** on visits. - **Vets (unnamed, in multiple reviews)**: owners describe them taking **extra time to reassure and calm** a nervous dog before treatment. ## Reviews **Google rating: 4.7 stars from 84 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Flexibility for quick, practical access**: examples include being told to come in with a cat for an injection “at any time,” and being seen after about a **10‑minute wait**. - **Handling nervous pets with patience**: owners describe staff **slowing down to reassure and calm** a nervous dog before proceeding. - **Clear communication during consults**: one review specifically praises a vet for **explaining everything**. - **Positive front-desk interactions**: multiple reviews mention a **welcoming** receptionist and helpful check-in experience.

## Summary Bedlington Vets4Pets Ltd is part of the Vets4Pets group and is described on its site as a locally owned practice. It’s set up for small-animal general practice with on-site diagnostics (in-house lab, digital x-ray, ultrasound), inpatient care (hospital ward, isolation), and surgery including orthopaedics (e.g., cruciate surgery, fracture repair). Recent reviews frequently mention being fitted in quickly for urgent problems (including same-day “no notice” urgent slots) and vets taking time to explain options and costs up front. There are also serious negative accounts: one owner describes heavy post-op bleeding after a “keyhole spay” and significant out-of-hours costs, and another says they weren’t told about possible medication side effects or the price of an injection beforehand. ## Services Based on the clinic website summary and the latest reviews, services mentioned include: - **Urgent/same-day appointments** (owners report being fitted in at short notice for urgent issues, including vomiting blood) - **Surgery** - Keyhole spay mentioned in a review - Cruciate surgery - Fracture repair - Ear surgery - Operating theatre and anaesthesia - **Diagnostics and monitoring** - In-house laboratory (biochemistry, haematology) - Blood pressure monitoring - X-ray and ultrasound - **Dentistry** - **Microchipping and vaccinations** (a puppy visit mentions microchip and an injection appointment) - **Cancer work-up and treatment** (one review describes tests, a cancer diagnosis, and tumour removal) - **Pet travel documentation** (pet passport / animal health certificate) - **Hospitalisation facilities** - Hospital ward - Separate dog and cat wards - Isolation unit - **Bereavement support** (also reflected in reviews describing paw prints and a condolence card) **Out-of-hours/emergency cover (as stated on the website):** when the clinic is closed, emergency cover is provided via **Moorview Referrals** with a consultation fee. ## Pricing Only specific prices explicitly mentioned in reviews: - **£600** — “practice recommended keyhole spay” (review allegation; the same review reports complications and subsequent out-of-hours costs) - **£93** — injection cost that one owner says they were not advised about in advance - **£1000** — out-of-hours bill reported by an owner following post-op bleeding (reported as additional cost after the spay) ## People - **Dr Daniela Beatriz Miranda (“Bia” / “Dr Bea”) — Veterinary Surgeon** - Mentioned for calmly handling a stressed cat and doing a thorough exam; owner reports two injections given (antibiotic and anti-sickness) with improvement afterwards. - Another owner describes her as taking time to explain “every different approach” and being upfront about costs during an urgent visit for a dog vomiting blood. - **Tina — Receptionist** - Named for reassuring an owner who was worried during an urgent situation and helping them feel calmer before seeing the vet. ## Reviews **Google rating: 4.8 stars from 575 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Urgent access and appointment flexibility:** multiple owners describe being fitted in last minute or for urgent issues “at no notice.” - **Communication and reassurance:** reviews repeatedly describe staff explaining options clearly and helping owners feel less anxious during scary presentations (e.g., vomiting blood; persistent vomiting in an older cat). - **Thoughtful bereavement gestures:** one owner describes receiving paw prints and a card after a pet died unexpectedly. - **Treatment outcomes described as successful in some cases:** examples include symptom improvement after injections for suspected infection and a reported successful tumour removal after tests and diagnosis. - **Two recent, detailed 1-star complaints describe serious concerns:** one alleges significant post-op bleeding after a keyhole spay and dissatisfaction with the response; another alleges lack of informed consent around medication side effects, disagreement about causation, no follow-up monitoring, and not being told the injection price in advance.