Emergency Vets in Stocksfield

## Summary Orchard House Veterinary Centres Limited describes itself as an **independent, family-owned** practice and is **accredited under the Royal College of Veterinary Surgeons (RCVS) Practice Standards Scheme** (per its website). The clinic appears set up for both routine care (vaccinations, parasite control, check-ups) and more involved treatment such as **surgery and dental procedures**, with **24/7 emergency care** stated on the website. In recent reviews, owners repeatedly mention **clear explanations before procedures**, pets being kept calm (including a **segregated, calm waiting area**), and responsiveness in urgent situations—one owner describes a **serious emergency on a Sunday morning with the surgery open within 30 minutes**. ## Services From the website and the latest reviews available: - **Routine preventative care:** vaccinations, parasite control, regular check-ups (website). - **Neutering:** includes spaying; one owner specifically mentions their dog being **spayed** here with the process talked through in detail (review). - **Surgery:** described generally on the website; post-op arrangements are mentioned in a review (shown a “room for large dogs” for recovery) (review). - **Dental treatments:** dental procedure discussed and explained in detail for an older pet struggling to eat (review; also listed on website). - **Emergency care:** “**24 hours a day, every day of the year**” (website); one owner reports rapid opening/response for a Sunday emergency (review). - **Species treated (as stated on the website):** cats, dogs, chickens, owls, wallabies. ## People Named team members mentioned in reviews: - **Hannah (vet):** praised for the way the owner and their puppy were welcomed during visits (review). - **Penny (reception):** described as friendly and helpful, going out of her way to explain things and **phoning back with additional information** (review). - **Jill (vet):** mentioned as one of the vets regularly seen; described as caring and informative (review). ## Reviews **4.9 stars from 52 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Explanations and communication:** owners mention vets “explained everything,” including detailed walk-throughs of procedures such as a **dental treatment** and a **spay**. - **Handling anxious pets and calm environment:** pets being put “at ease,” and a **segregated waiting area** that feels calm. - **Emergency responsiveness:** one report of a Sunday emergency where the clinic was **open and ready within 30 minutes**, aligning with the website’s 24/7 emergency claim. - **Staff follow-through:** reception mentioned **calling back with additional information**, and owners describe supportive care during difficult times (including pet loss).