New Era Veterinary Hospital – Vets in Jersey
Clinic Overview
- Recent reviews are strongly positive overall, with many owners describing the staff as caring, welcoming, helpful and professional. - Clear communication is a consistent theme, with clients saying the team explains symptoms, treatment options and next steps in detail. - Owners continue to mention dependable out-of-hours and urgent care, including help over a bank holiday weekend and praise for the emergency service.
Services
- •24/7 routine and emergency care, including an emergency helpline, overnight support and out-of-hours cover that owners continue to praise.
- •Care for small animals, farm animals and equines, reflecting the practice’s broader mixed-practice service range.
- •General consultations and treatment, with reviews describing pets being seen quickly, concerns being taken seriously, and symptoms and remedies explained clearly.
- •Follow-up and aftercare guidance, with owners highlighting detailed explanations about treatment and what to do next at home.
- •Handling for nervous pets and younger dogs, including calm, gentle appointments where vets take time before examining the animal.
- •Dental work, including quoted treatment for a dog’s teeth cleaning.
- •Veterinary nurse training facility, as listed in the clinic’s structured information.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews still show some sensitivity around cost, with one owner mentioning a £1,000 starting quote for a dog’s dental clean and another describing £20 for a single dose of pain relief as expensive.
People
Named team members mentioned by clients include Mia (vet), praised for calm overnight emergency care and clear explanations, and Ruth, thanked for caring for a very unwell cat. More recent feedback also speaks very positively about the wider team, including vets, nurses, reception and admin staff.
Reviews
Google rating: 4.7 stars from 160 reviews.
- •Recent reviews are strongly positive overall, with many owners describing the staff as caring, welcoming, helpful and professional.
- •Clear communication is a consistent theme, with clients saying the team explains symptoms, treatment options and next steps in detail.
- •Owners continue to mention dependable out-of-hours and urgent care, including help over a bank holiday weekend and praise for the emergency service.
- •The main criticism remains price, with a small number of comments suggesting some treatments or medications feel expensive.
