Hartlepool Vets4Pets Ltd

Hartlepool Vets4Pets Ltd is a Vets4Pets practice in Hartlepool with on-site facilities including an in-house lab, pharmacy, digital X-ray, ultrasound, an operating theatre, a hospital ward and an isolation unit. The practice website also lists dental X-ray, nurse clinics, and care for dogs, cats and rabbits. Out-of-hours emergency cover is handled by Vets Now Middlesbrough. Recent feedback is mixed, with praise for kindness and end-of-life care alongside some serious complaints about pricing, communication and clinical decision-making.

Services

• •Diagnostics and imaging: in-house laboratory testing, blood pressure monitoring, digital X-ray, ultrasound, and dental X-ray.
• •Surgery, anaesthesia and inpatient care: anaesthesia, an operating theatre, a hospital ward and an isolation unit are all listed on site.
• •Routine and nurse-led care: nurse clinics, nutritional advice and health plans are listed by the practice.
• •Species seen: the website says the practice treats dogs, cats and rabbits.
• •Emergency arrangements: when the practice is closed, out-of-hours care is provided by Vets Now Middlesbrough.
• •Examples mentioned by owners: recent reviews refer to end-of-life support, general consultations for dogs, and treatment of ongoing ear problems.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Examples mentioned publicly include £60 for dog ear drops and £287 for treatment linked to an ongoing ear problem. Reviews give a mixed picture on cost: some owners describe the practice as expensive or complain about quotes, while another says the team tried to keep necessary costs to a minimum.

People

• •Kathryn (“Kate”) Green — Practice Owner & Veterinary Surgeon; named warmly in a review about end-of-life care.
• •Wendy Hartburn — Veterinary Surgeon; also named positively in the same review.
• •Bianca Usvat — Veterinary Surgeon; also named positively in the same review.
• •Ann-Marie — Client Care Adviser; singled out as helpful in one otherwise critical review.

Reviews

Hartlepool Vets4Pets has a 4.4-star Google rating from 526 reviews.

• •Several recent reviewers describe the team as friendly, kind and helpful, with praise for general service and for staff being welcoming to both pets and owners.
• •Compassionate end-of-life care stands out in one review, with Kate, Wendy and Bianca specifically thanked for support over a dog’s final weeks.
• •Cost is a repeated theme in negative feedback, including complaints about medicine pricing, inaccurate quotes, and feeling pushed on charges.
• •There are also some serious clinical and service concerns in the recent feedback, including one complaint about ear treatment and testing, one about reception and customer service, and one very serious complaint about triage for suspected bloat.