Hartlepool Vets4Pets Ltd – Vets in Hartlepool
Clinic Overview
Hartlepool Vets4Pets Ltd is a Vets4Pets practice with on-site facilities such as an in-house lab, pharmacy, digital X‑ray and ultrasound, an operating theatre, a hospital ward and an isolation unit. The website also lists dental X‑ray (under general anaesthetic) and nurse clinics, and says the practice treats dogs, cats and rabbits. Out-of-hours emergency cover is stated to be provided by Vets Now Middlesbrough.
Recent reviews are mixed: some owners describe excellent care (including end-of-life support involving vets named Kate/Kathryn, Wendy and Bianca), while others report serious concerns about triage for suspected bloat, handling of ear disease (including a complaint that tests weren’t done), and communication/quoting at reception.
Services
From the practice website summary, services and facilities mentioned include
- •Diagnostics & monitoring: in-house laboratory testing (biochemistry, haematology), blood pressure monitoring, digital X‑ray, ultrasound
- •Dentistry: dentistry and dental X‑ray (noted as requiring a general anaesthetic for dogs)
- •Surgery & inpatient care: anaesthesia, operating theatre, hospital ward, isolation unit
- •Nursing & preventative care: nurse clinics, nutritional advice, health plans
- •Species treated (as stated): dogs, cats, rabbits
- •Emergency/out-of-hours (as stated): when closed, emergency cover is provided by Vets Now Middlesbrough
Pricing
Explicit prices mentioned in the latest reviews
- •£60 for dog ear drops (reviewer compared this to £15 online)
- •£287 bill associated with treatment for ongoing ear problems (review mentions steroids)
People
Named team members and what reviewers specifically mention
- •Kathryn (“Kate”) Green (Practice Owner & Veterinary Surgeon, per website): one review says their dog received excellent care over the final weeks and at euthanasia, mentioning “Kate” alongside Wendy and Bianca.
- •Wendy Hartburn (Veterinary Surgeon, per website): mentioned positively in the same end-of-life care review.
- •Bianca Usvat (Veterinary Surgeon, per website): mentioned positively in the same end-of-life care review.
- •Ann‑Marie (Client Care Adviser, per website): one critical review says receptionists were rude/dismissive “apart from one, Annmarie”.
Reviews
4.4 stars from 522 reviews. - Positive experiences are described for compassionate end-of-life care, with specific vets named (Kate/Kathryn, Wendy and Bianca) and the owner saying they “couldn’t have asked for anything more.”
- •Some owners report strong dissatisfaction about costs and quoting, including complaints about a large markup on ear drops and “inaccurate quotes” for cat treatment/blood tests.
- •Concerns about clinical approach and testing come up in multiple ear-related complaints, including a claim that steroids were given without the “right tests,” and that another practice identified a severe yeast infection after taking and examining ear fluid.
- •A serious triage complaint appears in one review: an owner reporting bloat symptoms says they were offered an appointment more than two hours later and their dog died while waiting; the practice reportedly said it was triaged correctly.
- •Front-desk experience is inconsistent in the reviews shown, with one reviewer describing receptionists as rude/dismissive while another singled out Ann‑Marie as helpful.
Special Services
Location
Belle Vue Neighbourhood, 2 Belle Vue Way, Hartlepool TS25 1QW, UK
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Animals Treated at Hartlepool Vets4Pets Ltd
Animals We Treat
Companion Animals
Opening Hours – Hartlepool Vets4Pets Ltd
Opening Hours
Hours
Reviews for Hartlepool Vets4Pets Ltd
Note: Showing the 5 most recent Google reviews out of 522 we track in total. Recent reviews may not be representative of overall sentiment.
Jeff Bramfitt
a month ago
The staff are very nice, but why are they charging me £60 for dog ear drops that cost £15 online?
Junemary Potter
a month ago
Only care about money not you or your pet as my 11 week old puppy needed care and becaue I didnt have the 360 only 200 would have to wait 9 days for the rest would not treat him he could of died for all they cared got him sorted elsewere hes fine now no thanks to them absolutely disgusting wouldnt recommend to any one at all
Nikola Boba
3 weeks ago
Do not register your pets here. They do not do the right tests for your pet’s problems whatsoever. Our 8 year old staffy has had ear problems for MONTHS if not longer. When we went to get it checked there through steroids and a £287 bill at us, it made it go away temporarily but it came back MUCH worse than before. We transferred our dog to Clifton Lodge and they actually took whatever fluid was coming out of my dog’s ear and showed us what it was and it turned he had a severe yeast infection in his ear.He started his treatment today and he’s already going back to his happy and energetic self, before that he was in so much pain he didn’t even greet us at the door anymore. I blame this place for this and i genuinely can’t understand how you can work with pets and treat them so poorly!
Nikola Boba
3 months ago
Do not register your pets here. They do not do the right tests for your pet’s problems whatsoever. Our 8 year old staffy has had ear problems for MONTHS if not longer. When we went to get it checked there through steroids and a £287 bill at us, it made it go away temporarily but it came back MUCH worse than before. We transferred our dog to Clifton Lodge and they actually took whatever fluid was coming out of my dog’s ear and showed us what it was and it turned he had a severe yeast infection in his ear.He started his treatment today and he’s already going back to his happy and energetic self, before that he was in so much pain he didn’t even greet us at the door anymore. I blame this place for this and i genuinely can’t understand how you can work with pets and treat them so poorly!
Elizabeth Thompson
3 months ago
Mark Hyde
3 months ago
Was visiting friends in hartlepool today and had to take 1 of my dogs to vets for pet s and I got excellent service from all the staff and my dog bonzo loved meeting the staff thank you for such excellent service
Mark Hyde
a month ago
Was visiting friends in hartlepool today and had to take 1 of my dogs to vets for pet s and I got excellent service from all the staff and my dog bonzo loved meeting the staff thank you for such excellent service
Rosemary Hamm
a month ago
Now left this practice after unsatisfactory customer service and inaccurate quotes for treatment for our cat. Receptionists are rude and dismissive apart from one, Annmarie. Put our cat through unnecessary trauma by over sedating and charging extortionate rates for treatment and blood tests. It’s just a money making racket preying on owners vulnerability of their love for their pets. Was misquoted several times for blood tests and cat traumatised from their incompetence of taking the bloods. Practice manager needs to get a personality check and go on a course designed in customer service she is downright rude and obnoxious and doesn’t represent a good impression of the practice. Needs an overhaul of staff and stop Exploiting their CUSTOMERS.
Christina Wood
4 months ago
Called as my dog had all symptoms of bloat. Was given an appointment in over 2 hours time. Dog passed away waiting for that appointment. The practice took no responsibility for this and said it was triaged correctly. Bloat is ALWAYS an emergency, anyone who can Google knows that. Have lost all trust in this practice.
Haley Orourke
10 months ago
Received excellent care for our dog who unfortunately had to be put to sleep. We saw Kate, Wendy and Bianca over the last few weeks and we couldn’t have asked for anything more. Thank you for treating Millie so well right up to the very end.
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