Emergency Vets in Stockton-On-Tees

## Summary Grange Veterinary Surgery is a veterinary nurse training facility and offers emergency veterinary services (described as 24/7 or extended-hours in the clinic data). From the latest reviews, it appears set up for owners who want clear explanations and active follow-up—one owner describes being seen within 30 minutes for an urgent case, having bloods taken to investigate suspected meningitis, and being referred immediately to a specialist hospital, followed by next-day check-in calls from the vet. Other practical points mentioned include being seen on time, staff answering owners’ concerns, and text reminders for when treatment is due. Reviews are mostly positive, though one owner notes it can feel “a bit pricey.” ## Services - Emergency/urgent care (clinic data; one review reports an urgent appointment within 30 minutes). - Diagnostic blood tests (bloods taken during an urgent appointment to help confirm what the vet suspected). - Referral to a specialist hospital when needed (immediate referral described for a suspected serious neurological condition). - Ongoing case management for medically needy pets (owner reports feeling listened to and reassured over time). - Routine care covered via a monthly payment option (one owner says routine visits are “taken care of” under a monthly plan). - Communication and follow-up: next-day and following-day update calls after referral; text reminders for upcoming treatment (as described in reviews). ## People - **Natalie (vet; described as “Senior Vet” in one review):** repeatedly mentioned for explaining what’s happening and following up—one owner says Natalie examined their dog, took bloods, arranged an immediate referral, and then called the next morning and again the following day to check progress. - **Debbie and Rebecca:** thanked by name for their time, care and attention while looking after a dog. - **Reception team (unnamed):** mentioned as friendly/helpful, and as part of an experience that reduced stress for both owner and pet. ## Reviews **4.6 stars from 223 reviews.** Themes below are drawn from the latest written reviews available to us. - Fast access for urgent problems and decisive next steps (seen within 30 minutes; bloods taken; immediate referral described). - Strong follow-up and ongoing communication (vet phone calls after referral; text reminders for treatments). - Clear explanations and owners feeling listened to (what would happen in a pet’s care explained; concerns answered). - Timeliness and efficiency (appointments described as on time; staff efficient). - Cost is a potential downside for some (“bit pricey” mentioned alongside otherwise good service).

## Summary Stockton Vets4Pets Ltd is a Vets4Pets practice that the website says is locally owned by Mark and Cathy Buxton (opened 2008) and is **RCVS accredited to GP level**. The practice looks set up for both routine care and more involved investigations/treatments, with an **in‑house lab, digital X‑ray and ultrasound**, plus **separate dog and cat wards and isolation units** listed on the site. In the latest reviews, owners repeatedly describe **staff taking time with anxious pets** (including vets crouching down to the dog’s level during consults), **same‑day appointments** when needed, and particularly thoughtful **end‑of‑life support** (a private room, being present “till the very end,” and a handwritten condolence card with seeds). ## Services Services and capabilities mentioned on the clinic website include: - **Diagnostics & monitoring:** in‑house laboratory testing (haematology, biochemistry, electrolytes), blood pressure monitoring, digital X‑ray, ultrasound, echocardiography (heart scans), Tonopen eye pressure testing. - **Surgery & procedures:** anaesthesia, soft tissue surgery, orthopaedics (including cruciate surgery and fracture repair), ear surgery, dentistry. - **Cancer care:** chemotherapy & cancer treatment / oncology. - **Inpatient facilities:** hospital ward; separate dog & cat wards; isolation unit(s). - **Preventive/routine care & support clinics:** microchipping, nurse clinic, weight clinic, nutritional advice, puppy parties, prescriptions, health plans. - **Other services:** physiotherapy; pet passport / animal health certificate; small mammal medicine and surgery. Emergency / out-of-hours: the website states out-of-hours services are provided by **Vets Now**. Other capability noted in the provided clinic data: **Veterinary Nurse Training facility**. ## People - **Mark Buxton** (Practice Owner; Veterinary Surgeon) and **Cathy Buxton** (Practice Owner) are named on the website; it states they opened the practice in 2008 and both qualified from the **Royal Veterinary College**. - **Paul** is mentioned in a recent review as part of the front-of-house welcome (“Paul and the receptionist team”), with the reviewer highlighting patience with “a barrage of questions” and an approach that reduced anxiety on arrival. - Several reviewers describe vets adjusting their consultation style for nervous pets—for example, spending time **crouched by an anxious whippet and interacting gently**, rather than staying seated across the table. ## Reviews **Google rating: 4.6 stars from 688 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Welcoming, anxiety-aware visits:** multiple owners mention reception and vets helping them feel comfortable in a stressful setting, and taking time with nervous dogs. - **Practical responsiveness:** one owner reports being **fit in the same day** for a cat appointment. - **End-of-life care:** reviewers describe being given a **side room**, being able to stay with their cat until the end, and later receiving a **handwritten condolence card** (with “forget me not” seeds mentioned). - **Specific clinical issues referenced:** one owner mentions help managing **eye ulcers** in a French bulldog. - **Cost compared with expectations:** one reviewer says an **initial quote was lower than competitors** and the final cost was **even cheaper on the day** (no amounts given).

## Summary Copeland Veterinary Surgeons offers care for cats, dogs, and a range of small pets (including rabbits, guinea pigs, ferrets and hamsters), with website-listed services such as dentistry, radiography, endoscopy and laparoscopic spays. It also states it provides emergency care, and holds “Rabbit Friendly Practice” and “RCVS Cat Friendly Clinic” accreditations. From the latest reviews, owners most often describe being able to get appointments quickly (including same-day), and vets explaining problems “in depth.” Multiple reviews highlight a conservative treatment approach (not pushing invasive options when not needed) and calm handling that helps dogs feel at ease. A small number of reviews raise concerns about corporate-style billing/administration, including letters threatening late fees over small underpayments. ## Services - General veterinary care for: - Dogs and cats - Small pets including rabbits, guinea pigs, ferrets and hamsters - Dentistry - Radiography (X-rays) - Endoscopy - Laparoscopic spay - Post-operative care (including care after an operation mentioned in reviews) - Emergency care services (stated on the website) - Veterinary Nurse Training facility (listed in the clinic data) - Accreditations (website): - Rabbit Friendly Practice - RCVS Cat Friendly Clinic ## People - **Helen (vet)**: Mentioned by name in multiple recent reviews for giving “sound advice,” being “helpful,” and supporting owners through appointments with unwell pets. - **Reception team**: Frequently described as friendly and empathetic; one review mentions a receptionist recommending a specific product to help remove ear wax. ## Reviews **4.7 stars from 330 reviews.** The latest reviews are mostly very positive about clinical care and communication, with a small number focusing on negative billing/administration experiences. “Themes below are drawn from the latest written reviews available to us.” - Same-day or quick appointment availability is repeatedly mentioned. - Vets explain conditions and options clearly (“in depth”) and are described as choosing conservative treatment when appropriate rather than pushing invasive procedures. - Pets are reported to be put at ease during visits (dogs described as not minding going in; one dog “wagging her tail”). - Post-op care: one owner describes “faultless” care after a recent operation. - Negative themes (minority): complaints about letters chasing small payments/underpayments and threatening late fees; reviewers attribute this to corporate-style administration, and one mentions waiting for cancer test results while being chased for a lab fee.