Dog & Cat Vets in Stockton-On-Tees

## Summary Grange Veterinary Surgery is a veterinary nurse training facility and offers emergency veterinary services (described as 24/7 or extended-hours in the clinic data). From the latest reviews, it appears set up for owners who want clear explanations and active follow-up—one owner describes being seen within 30 minutes for an urgent case, having bloods taken to investigate suspected meningitis, and being referred immediately to a specialist hospital, followed by next-day check-in calls from the vet. Other practical points mentioned include being seen on time, staff answering owners’ concerns, and text reminders for when treatment is due. Reviews are mostly positive, though one owner notes it can feel “a bit pricey.” ## Services - Emergency/urgent care (clinic data; one review reports an urgent appointment within 30 minutes). - Diagnostic blood tests (bloods taken during an urgent appointment to help confirm what the vet suspected). - Referral to a specialist hospital when needed (immediate referral described for a suspected serious neurological condition). - Ongoing case management for medically needy pets (owner reports feeling listened to and reassured over time). - Routine care covered via a monthly payment option (one owner says routine visits are “taken care of” under a monthly plan). - Communication and follow-up: next-day and following-day update calls after referral; text reminders for upcoming treatment (as described in reviews). ## People - **Natalie (vet; described as “Senior Vet” in one review):** repeatedly mentioned for explaining what’s happening and following up—one owner says Natalie examined their dog, took bloods, arranged an immediate referral, and then called the next morning and again the following day to check progress. - **Debbie and Rebecca:** thanked by name for their time, care and attention while looking after a dog. - **Reception team (unnamed):** mentioned as friendly/helpful, and as part of an experience that reduced stress for both owner and pet. ## Reviews **4.6 stars from 223 reviews.** Themes below are drawn from the latest written reviews available to us. - Fast access for urgent problems and decisive next steps (seen within 30 minutes; bloods taken; immediate referral described). - Strong follow-up and ongoing communication (vet phone calls after referral; text reminders for treatments). - Clear explanations and owners feeling listened to (what would happen in a pet’s care explained; concerns answered). - Timeliness and efficiency (appointments described as on time; staff efficient). - Cost is a potential downside for some (“bit pricey” mentioned alongside otherwise good service).

## Summary Stockton Vets4Pets Ltd is a Vets4Pets practice that the website says is locally owned by Mark and Cathy Buxton (opened 2008) and is **RCVS accredited to GP level**. The practice looks set up for both routine care and more involved investigations/treatments, with an **in‑house lab, digital X‑ray and ultrasound**, plus **separate dog and cat wards and isolation units** listed on the site. In the latest reviews, owners repeatedly describe **staff taking time with anxious pets** (including vets crouching down to the dog’s level during consults), **same‑day appointments** when needed, and particularly thoughtful **end‑of‑life support** (a private room, being present “till the very end,” and a handwritten condolence card with seeds). ## Services Services and capabilities mentioned on the clinic website include: - **Diagnostics & monitoring:** in‑house laboratory testing (haematology, biochemistry, electrolytes), blood pressure monitoring, digital X‑ray, ultrasound, echocardiography (heart scans), Tonopen eye pressure testing. - **Surgery & procedures:** anaesthesia, soft tissue surgery, orthopaedics (including cruciate surgery and fracture repair), ear surgery, dentistry. - **Cancer care:** chemotherapy & cancer treatment / oncology. - **Inpatient facilities:** hospital ward; separate dog & cat wards; isolation unit(s). - **Preventive/routine care & support clinics:** microchipping, nurse clinic, weight clinic, nutritional advice, puppy parties, prescriptions, health plans. - **Other services:** physiotherapy; pet passport / animal health certificate; small mammal medicine and surgery. Emergency / out-of-hours: the website states out-of-hours services are provided by **Vets Now**. Other capability noted in the provided clinic data: **Veterinary Nurse Training facility**. ## People - **Mark Buxton** (Practice Owner; Veterinary Surgeon) and **Cathy Buxton** (Practice Owner) are named on the website; it states they opened the practice in 2008 and both qualified from the **Royal Veterinary College**. - **Paul** is mentioned in a recent review as part of the front-of-house welcome (“Paul and the receptionist team”), with the reviewer highlighting patience with “a barrage of questions” and an approach that reduced anxiety on arrival. - Several reviewers describe vets adjusting their consultation style for nervous pets—for example, spending time **crouched by an anxious whippet and interacting gently**, rather than staying seated across the table. ## Reviews **Google rating: 4.6 stars from 688 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Welcoming, anxiety-aware visits:** multiple owners mention reception and vets helping them feel comfortable in a stressful setting, and taking time with nervous dogs. - **Practical responsiveness:** one owner reports being **fit in the same day** for a cat appointment. - **End-of-life care:** reviewers describe being given a **side room**, being able to stay with their cat until the end, and later receiving a **handwritten condolence card** (with “forget me not” seeds mentioned). - **Specific clinical issues referenced:** one owner mentions help managing **eye ulcers** in a French bulldog. - **Cost compared with expectations:** one reviewer says an **initial quote was lower than competitors** and the final cost was **even cheaper on the day** (no amounts given).

## Summary Copeland Veterinary Surgeons offers care for cats, dogs, and a range of small pets (including rabbits, guinea pigs, ferrets and hamsters), with website-listed services such as dentistry, radiography, endoscopy and laparoscopic spays. It also states it provides emergency care, and holds “Rabbit Friendly Practice” and “RCVS Cat Friendly Clinic” accreditations. From the latest reviews, owners most often describe being able to get appointments quickly (including same-day), and vets explaining problems “in depth.” Multiple reviews highlight a conservative treatment approach (not pushing invasive options when not needed) and calm handling that helps dogs feel at ease. A small number of reviews raise concerns about corporate-style billing/administration, including letters threatening late fees over small underpayments. ## Services - General veterinary care for: - Dogs and cats - Small pets including rabbits, guinea pigs, ferrets and hamsters - Dentistry - Radiography (X-rays) - Endoscopy - Laparoscopic spay - Post-operative care (including care after an operation mentioned in reviews) - Emergency care services (stated on the website) - Veterinary Nurse Training facility (listed in the clinic data) - Accreditations (website): - Rabbit Friendly Practice - RCVS Cat Friendly Clinic ## People - **Helen (vet)**: Mentioned by name in multiple recent reviews for giving “sound advice,” being “helpful,” and supporting owners through appointments with unwell pets. - **Reception team**: Frequently described as friendly and empathetic; one review mentions a receptionist recommending a specific product to help remove ear wax. ## Reviews **4.7 stars from 330 reviews.** The latest reviews are mostly very positive about clinical care and communication, with a small number focusing on negative billing/administration experiences. “Themes below are drawn from the latest written reviews available to us.” - Same-day or quick appointment availability is repeatedly mentioned. - Vets explain conditions and options clearly (“in depth”) and are described as choosing conservative treatment when appropriate rather than pushing invasive procedures. - Pets are reported to be put at ease during visits (dogs described as not minding going in; one dog “wagging her tail”). - Post-op care: one owner describes “faultless” care after a recent operation. - Negative themes (minority): complaints about letters chasing small payments/underpayments and threatening late fees; reviewers attribute this to corporate-style administration, and one mentions waiting for cancer test results while being chased for a lab fee.

## Summary Jollyes is a pet shop rather than a dedicated veterinary clinic, set up for day‑to‑day pet supplies across multiple species (the website lists dogs, cats, birds, small pets, reptiles and fish). Recent reviews focus on product range and shopping experience: customers mention buying items like puppy beds, treats, leads and ropes, and some describe the store as “well stocked” for its size. Feedback is mixed on both pricing and staff help—some reviewers call out “good prices” and value, while others give specific examples of higher prices than elsewhere and report unhelpful or rude interactions. The store’s website page also includes instructions to contact an out‑of‑hours provider for emergencies outside opening hours (no further detail about in‑store clinical services is provided in the available data). ## Services - Pet supplies for multiple species (as listed on the website): dogs, cats, birds, small pets, reptiles and fish. - Products specifically mentioned in recent reviews include: - Puppy bed - Treats - Leads and ropes - Grooming tools/brushes (a customer asked for advice for a ragdoll cat coat type) - Bird-cage accessories were sought; one reviewer said they couldn’t find perches for a budgie cage. - The website page provides an out‑of‑hours emergency arrangement (“contact our out of hours provider”); no on‑site veterinary services are described in the website summary provided. ## Pricing - One reviewer compares cat food pricing: **£23** for **80 jumbo pouches** elsewhere versus **almost £30** for the same product here (they describe this as around **£5 extra** for certain brands). - Other recent reviews conflict on pricing: some say “good prices”/“amazing value,” while another calls it “very expensive.” ## People - Staff experience is inconsistent in the latest reviews: - Positive: “friendly staff” is mentioned alongside good prices/value. - Negative: one reviewer says staff were “clueless” when asking for bird perches and were directed to another shop; another describes a staff member reacting dismissively when asked for advice on a suitable brush/comb for a ragdoll cat. ## Reviews **Google rating: 4.6 stars from 269 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Range of stock and product variety**: multiple reviewers mention a broad selection of gear and treats, including supplies for different types of pets. - **Pricing is disputed**: some reviewers praise value, while others give examples of specific items costing more than alternatives. - **Staff help is mixed**: reports range from friendly service to accounts of unhelpful advice (including grooming-tool recommendations) and poor customer service.

## Summary Vets Now Middlesbrough is part of the Vets Now group and is set up as an emergency/out‑of‑hours service, operating when host practices are closed (including options such as live/video chat with a vet, as described on the Vets Now site). Recent reviews describe rapid triage for urgent cases (for example, being seen immediately on New Year’s Day), overnight hospitalisation for a sick cat, and clear cost discussions before treatment. A recurring theme is that treatment and advice are often praised while the cost is described as high—some reviewers say they received a written cost breakdown that helped them understand the charges. ## Services - Out‑of‑hours emergency veterinary care (operates when host practices are closed, per the clinic website summary). - Small‑animal emergency treatment (site lists small animals; reviews mention dogs and cats). - Rabbit care is specifically mentioned in reviews, including recovery after treatment and rabbits staying in the clinic. - Overnight care/hospitalisation is mentioned (a cat stayed overnight and was cared for). - Video consultations / “Speak to a Vet Now” are referenced on the Vets Now site content. - Website lists specialties including neurology and oncology (no specific neurology/oncology cases are described in the reviews provided). - Reviews mention treatment for a dog stung inside the ear by a wasp, and an approach of trying a “least invasive and cheapest option first” for a very sick cat. ## People - Individual staff aren’t named in the information provided. - Reviews repeatedly describe vets and nurses explaining options and treatment clearly, including giving an estimated total cost and checking owners were happy to proceed. - Several reviews highlight staff staying calm in pressured situations and acting quickly (“problem sorted out very quickly”). - Communication while pets are staying in is mentioned for rabbits (“keep me updated all the time”). ## Reviews **Google rating: 4.2 stars from 624 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Speed and triage:** being seen immediately for an acutely sick cat on a holiday; quick resolution under pressure. - **Clear explanations and consent around costs:** vets explaining what treatment is needed and giving a total cost estimate before proceeding; one reviewer mentions receiving a cost breakdown document that made charges feel more understandable. - **In-patient/overnight care:** pets being kept in overnight and owners reporting good care during the stay. - **Pricing tension:** multiple reviewers call it “pricey/very expensive,” while others say it was “good value for money” or acceptable given the out‑of‑hours/emergency context. - **Range limits for exotics:** one rabbit owner notes the clinic is “limited with what they can do for exotic pets,” while still describing staff as knowledgeable and supportive for rabbits.