Copeland Veterinary Surgeons
#3 Vet in Stockton-On-Tees, Cleveland
Copeland Veterinary Surgeons – Vets in Stockton-On-Tees
Clinic Overview
Copeland Veterinary Surgeons offers care for cats, dogs, and a range of small pets (including rabbits, guinea pigs, ferrets and hamsters), with website-listed services such as dentistry, radiography, endoscopy and laparoscopic spays. It also states it provides emergency care, and holds “Rabbit Friendly Practice” and “RCVS Cat Friendly Clinic” accreditations.
From the latest reviews, owners most often describe being able to get appointments quickly (including same-day), and vets explaining problems “in depth.” Multiple reviews highlight a conservative treatment approach (not pushing invasive options when not needed) and calm handling that helps dogs feel at ease. A small number of reviews raise concerns about corporate-style billing/administration, including letters threatening late fees over small underpayments.
Services
- •General veterinary care for
- •Dogs and cats
- •Small pets including rabbits, guinea pigs, ferrets and hamsters
- •Dentistry
- •Radiography (X-rays)
- •Endoscopy
- •Laparoscopic spay
- •Post-operative care (including care after an operation mentioned in reviews)
- •Emergency care services (stated on the website)
- •Veterinary Nurse Training facility (listed in the clinic data)
- •Accreditations (website)
- •Rabbit Friendly Practice
- •RCVS Cat Friendly Clinic
People
- •Helen (vet): Mentioned by name in multiple recent reviews for giving “sound advice,” being “helpful,” and supporting owners through appointments with unwell pets.
- •Reception team: Frequently described as friendly and empathetic; one review mentions a receptionist recommending a specific product to help remove ear wax.
Reviews
4.7 stars from 330 reviews. The latest reviews are mostly very positive about clinical care and communication, with a small number focusing on negative billing/administration experiences. “”
- •Same-day or quick appointment availability is repeatedly mentioned.
- •Vets explain conditions and options clearly (“in depth”) and are described as choosing conservative treatment when appropriate rather than pushing invasive procedures.
- •Pets are reported to be put at ease during visits (dogs described as not minding going in; one dog “wagging her tail”).
- •Post-op care: one owner describes “faultless” care after a recent operation.
- •Negative themes (minority): complaints about letters chasing small payments/underpayments and threatening late fees; reviewers attribute this to corporate-style administration, and one mentions waiting for cancer test results while being chased for a lab fee.
Special Services
Animals Treated at Copeland Veterinary Surgeons
Animals We Treat
Companion Animals
Opening Hours – Copeland Veterinary Surgeons
Opening Hours
Hours
Reviews for Copeland Veterinary Surgeons
Note: Showing the 5 most recent Google reviews out of 330 we track in total. Recent reviews may not be representative of overall sentiment.
Jim forsyth
in the last week
Helen the Vet was great offering sound advice as usual. Its nice to see someonewho genuinely cares. Receptionists friendly, highly recommended this vet practice.
Vicky Rushin-Chape
a week ago
Excellent vet practice. We moved 20 miles away but still make the journey to see the practice. I can almost always arrange an appointment the same day and the staff are superb. The dogs don't mind going as they are put at ease. The vets are highly experienced and don't push invasive treatments where conservative treatment is better for the animal. Definitely worth the long trip. Their pet health club is super value for money. One of our dogs had a recent operation and the care was faultless. We will continue to use them for the foreseeable future.
Susan Popple
2 weeks ago
Always so helpful and Helen is the best👍😂 All the receptionist,s are so empathetic & caring which makes a huge difference to how we feel when bringing my poorly fur baby to his appointments. 100% recommend Copelands from the bottom of our hearts,
Isobel Moore
3 weeks ago
As always. Amazing, caring, knowledgeable about my rare breed dog and friendly. Thank you guys
Maureen Fraser
a month ago
3 of my dogs have been patients at Copeland vets , always been happy with the service and the staff are friendly and professional
Vicky Rushin-Chape
a month ago
Excellent vet practice. We moved 20 miles away but still make the journey to see the practice. I can almost always arrange an appointment the same day and the staff are superb. The dogs don't mind going as they are put at ease. The vets are highly experienced and don't push invasive treatments where conservative treatment is better for the animal. Definitely worth the long trip. Their pet health club is super value for money. One of our dogs had a recent operation and the care was faultless.
Liz Flood
2 months ago
I have been a customer of Copelands Vets since they opened. In that time 2 cats and 3 dogs have I never not paid a bill. I have received a letter 24.07.25 with a bill for a £10 under payment ...one I was not aware of despite my dog recently been in for treatment ...no issues. On the 31.07.25 I get another letter (1 week apart) threatening me with fines if not paid. This underpayment was the fault of CVS not doing there calculations correctly at the time of treatment back in January. Never will I deal with these vets again. Cost them more in postage and paper than the £10 owed due to their poor admin. Shocking treatment.
K D
5 months ago
I’ve been at this vet for 5 years. The sold out and went corporate. My dog recently had a cancer tumour. At a time when I’m filled with worry and dread about my dog - they’ve sent me a letter in the post threatening me with late payment fees for a lab fee that they haven’t even got the results for yet. It’s only been three weeks and instead of giving me a quick buzz saying I owed them money, they’ve popped one of those ‘nice threat’ corporate letters in the post. I just think it’s ironic and kind of sad that they’re on the ball when chasing me for a small payment, but not for chasing the cancer results for my dog. I’ll be changing vets when the new one nearby accepts registrations again. Avoid evil corporate vets if you can :)
barbara dunne
8 months ago
I have taken my dog Jessie to Copeland vets from a puppy she has always had the best of treatment. The vets are exceptional and always explain issues in depth. The reception staff are lovely and help with any problem. Jessie is one now and has got to know the staff which is good she goes through the vets door wagging her tail .
Christiane, Beate Winspeare
a year ago
I needed some help with my daughter's little French Bulldog and the veterinary receptionist was so kind! She recommended the right product to me to ease the ear wax out of my dogs ear! Glad I went there and got what I needed! Open Saturday until 13 pm! Thank you ❤️
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