Specialist Vets in Carlisle

## Summary Capontree Veterinary Centre is a multi-site, multidisciplinary practice treating pets, horses and farm animals, and it’s also listed as a veterinary nurse training facility. Reviews point to a clinic that handles both routine care and unexpected problems—owners describe everything from preventative visits with vaccination reminders to same-week treatment for an eye infection and stitched repair of a torn paw pad. Several reviewers mention practical decision-making (for example, using sedation rather than a general anaesthetic for a paw-pad repair to reduce stress and costs) and follow-up after treatment (a recheck two days later was specifically noted). ## Services - Care for multiple species: pets, horses and farm animals (from the clinic’s own information). - Preventative care mentioned in reviews: - Routine vet visits described as “preventive” - Vaccination reminders/messages - Ongoing treatments: - Monthly injections for an elderly dog (type of injection not specified) - Illness/infection treatment: - Assessment and treatment for a puppy’s eye infection - Injury/wound management: - Treatment of a torn “stopper pad” (paw pad) including non-dissolving stitches and a planned recovery period of about two weeks - Follow-up/recheck visit noted two days later - Sedation used as an alternative to general anaesthetic for a procedure (as described by a reviewer). - Emergency veterinary services are listed in the provided clinic data as available (described there as “24/7 or extended hours,” without further detail). ## People - **Matthew** (vet; role inferred from review context): mentioned for being “so good” with a puppy on their first “proper vet visit.” - **Reception team**: specifically praised for handling an appointment mix-up and rebooking to the correct branch without fuss. - Multiple reviews highlight staff handling and communication in concrete terms: - being gentle with an elderly dog during monthly injections - keeping a cat calm during a visit - explaining and tailoring treatment around a dog’s agility competition needs (paw-pad repair plan and suture choice) ## Reviews **4.9 stars from 104 reviews.** Themes below are drawn from the latest written reviews available to us. - Clean, polite environment noted by a recent reviewer. - Kind handling that affects the pet’s experience (dogs “love going,” a cat staying calm, gentle approach with an elderly dog during injections). - Practical, tailored treatment plans: non-dissolving stitches for a paw-pad injury, sedation chosen instead of general anaesthetic, and clear recovery/follow-up expectations. - Owners value that the team doesn’t push extra tests unnecessarily (as described by one long-term client). - Long-term relationships and end-of-life support are mentioned, including compassion when saying goodbye to an elderly dog.

## Summary Eden Veterinary Centre treats both small and large animals (including horses and llamas) and states it provides a 24-hour emergency service. It’s also listed as a veterinary nurse training facility. Recent reviews describe fast decision-making in urgent cases (including a cat being diagnosed and taken into surgery “within the hour”) and an emphasis on keeping owners informed throughout treatment. Feedback is mostly very positive, though there is a recent complaint about reception manner (“arrogant” receptionist). ## Services - Care for **small animals and large animals**, with species explicitly mentioned including **horses** and **llamas** (as well as cats and dogs in reviews). - **24-hour emergency service** (as stated on the website summary). - **Routine care** (website summary). - Advice-led support (website summary): - **Weight management advice** - **Nutrition advice** - **Dental health advice** - **Animal behaviour advice** - **Puppy training classes** (website summary). - Surgery is referenced in a review: a cat was “in surgery within the hour” after the team worked out what was going on (no procedure details given). ## People - **Pip** and **Laura** are specifically thanked in a recent review for helping identify what was wrong with a cat and arranging surgery quickly, alongside clear communication through a stressful situation. - **Jess** (answered an initial phone call) and **Sarah** are mentioned for being “friendly… professional and welcoming.” - **Jo** is mentioned for consultations, described as “professional and knowledgeable,” with attention to both the animals and their owners. ## Reviews **Google rating: 4.8 stars from 193 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Speed in urgent situations:** one owner says their cat’s issue was identified and the cat was **in surgery within an hour**. - **Communication and reassurance:** owners describe being kept informed and spoken to “all the time,” including support for anxious owners during difficult cases. - **Handling and manner with pets:** multiple reviews mention a **calm approach** with dogs, including speaking to the dogs in a calm way. - **Front-desk experience is mixed:** one recent review complains about an “arrogant” receptionist, contrasting with other reviews that describe staff as friendly and welcoming.

## Summary Coomara Veterinary Practice describes itself as a family-run independent practice. Based on its website and recent reviews, it appears set up for both routine care and more involved cases, with a stated 24-hour emergency service covered by its own team. Owners mention practical support and follow-through, including arranging home visits when a dog is more comfortable at home, and handling insurance claims on the client’s behalf. Recent examples include surgery for a puppy born with part of a back leg missing (amputation of the remaining portion due to sores/dragging), and dental treatment for a dog with a sore gum needing a “teeth clean up.” ## Services - **24-hour vet care / emergency service** (stated to be covered by the practice’s own team) - **Dental treatment** (reviews mention a dog booked in for a teeth clean after a sore gum) - **Surgery** (review describes an amputation to improve quality of life after congenital limb abnormality and repeated sores) - **Neutering (cats & dogs)** (website) - **Microchipping (dogs & cats)** (website) - **Parasite control (fleas & worms)** (website) - **Weight management** (website) - **Chronic pain clinic** (website) - **Pet travel** (website) - **Pet insurance support** (website lists pet insurance; a reviewer says staff “took control of insurance claims”) - **Welfare grooming** (review mentions a “Welfare Groom,” with the named groomer noted below) - **Home visits** (reviewer says they’ve “always been able to get home visits,” often with next-day appointments) ## People - **Laura (groomer)**: Mentioned by name in a review for doing a “Welfare Groom” for a dog with past issues; the owner said the dog was relaxed during the visit and praised the end result. - **Practice manager (name not given)**: In one review about euthanasia and cremation arrangements, the manager called within about half an hour and offered to cover a “bronze cremation” and hold the ashes until the owner could pay. ## Reviews **Google rating: 4.8 stars from 146 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners describe **thorough decision-making on complex cases**, including recommending leg removal (amputation) for a puppy whose partial limb was dragging and causing painful sores, with a good recovery reported. - **Dental care access and handling** are mentioned, including being **booked in within 6 days** for a teeth clean and owners feeling comfortable leaving their dog. - Some reviews highlight **support for anxious or sensitive pets**, e.g., a dog with “issues from his past” staying relaxed during a welfare groom. - **Practical help outside the consult** comes up: **home visits** (often next-day) and staff managing **insurance claims** for the owner. - **End-of-life support** is described in detail by one reviewer, including help arranging cremation and flexibility on payment, with the owner saying they were treated with care and respect. - There is **at least one 1-star review with no written details provided**, so the reason for the low rating isn’t available from the text we can see.

## Summary Ashlea Veterinary Centre Ltd has been operating since 1994 and is based in a purpose-built facility with cat-friendly rooms; the clinic is also accredited as a **Gold Standard Cat Friendly Clinic**. Ownership/group affiliation isn’t stated in the information provided. Reviews most often point to **good appointment availability**, vets who help pets **stay calm during exams**, and clear communication about care. A few specifics owners mention include **puppy classes**, **annual vaccination visits (including kennel cough)**, and that the team may be dealing with **emergencies that can extend waiting times** (one reviewer reported a 45-minute delay with an apology given). ## Services - **Emergency veterinary services** (listed in clinic data as available 24/7 or extended hours). - **Cat-friendly provision**: cat-friendly rooms and **Gold Standard Cat Friendly Clinic** accreditation (from the website summary). - **Routine preventative care mentioned in reviews**: - Annual check-ups and injections - Annual vaccinations and **kennel cough vaccination** (one owner noted receiving an injection rather than a nasal version) - **Puppy classes** (mentioned by a long-term client). - **Veterinary Nurse Training facility** (listed in clinic data). ## People - **Veterinary team (unnamed in available sources)**: multiple reviewers describe vets who helped dogs relax during examinations (e.g., one owner noted their dog was “relaxed” and allowed a full check; another said the vet took a strong interest in the dog and put them at ease). - **Reception/front-of-house staff (unnamed)**: frequently described as friendly and efficient; one review specifically mentions a calm, practical response to a pet “accident” in the waiting area, which was cleaned up without fuss. ## Reviews **Google rating: 4.7 stars from 243 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Appointment access and continuity:** several owners say they can get appointments when needed, including one family attending for 13 years. - **Handling and bedside manner:** repeated mentions of pets being put at ease during exams and being “made a fuss of” in a reassuring way. - **Clear, professional communication:** owners describe professional service and guidance being communicated clearly. - **Operational pressure shows occasionally:** one reviewer reported a **45-minute wait**, attributed to an emergency and being “short staffed,” with an apology from the team.

## Summary Carlisle Vets4Pets Ltd is a Vets4Pets practice; the website describes Vets4Pets practices as “locally owned and locally loved.” From the latest reviews, this clinic appears set up for routine pet care and ongoing medical management, with examples including diagnosing and managing feline arthritis, discussing multiple treatment options, and post-operative follow-up. Concrete details owners mention include: - A cat finally receiving an arthritis diagnosis and doing better after treatment was discussed. - A vet (Lisa) explaining “different ways” to treat a cat, rather than presenting a single option. - A next-day phone call after two cats had surgery to check they were comfortable. - Reception support singled out by name (Jenny) for being particularly helpful. ## Services Services and capabilities mentioned in the available information include: - Diagnosis and management of arthritis in cats (reviewers describe improvement after a diagnosis and approach to treatment). - Cat surgery (procedure not specified), with a follow-up call the next day to check recovery/comfort. - Consultations where treatment options are explained and concerns are talked through (owners mention staff spending time discussing worries about their dog or other pets). ## People - **Lisa (vet)**: Mentioned for a “professional, realistic and positive approach” when diagnosing a cat with arthritis, and for explaining different treatment approaches for a cat. - **Jenny (receptionist)**: Mentioned for being particularly helpful. ## Reviews **4.9 stars from 195 reviews.** Themes below are drawn from the latest written reviews available to us. - Arthritis diagnosis for a cat is described as a turning point, with the owner crediting Lisa’s approach and saying the cat was “again loving life.” - Communication is repeatedly highlighted: owners mention staff taking time to talk through concerns and Lisa explaining different treatment options. - Post-procedure follow-up is specifically mentioned: a next-day call after two cats had surgery to check they were OK and comfortable. - Front-desk experience is noted, with one reviewer naming receptionist Jenny as especially helpful.