Border Vets

Border Vets is a veterinary practice that, based on reviews, sees a mix of pets including dogs, horses and small pets (a hamster is specifically mentioned). Emergency veterinary services are listed in the clinic data. Recent reviewers describe being seen promptly, having thorough examinations, and getting treatments explained clearly; one owner also highlights calm handling of a nervous dog. A minority of reviewers report the opposite experience—regular long waits for appointments, high costs (described as “London prices”), and concerns about staff retention and quality of care. One reviewer alleges the practice was bought by a large business, but no group name is provided.

Services

• •Emergency veterinary services (as listed in clinic data).
• •Consultations and examinations (owners mention being listened to carefully and having a “thorough” exam).
• •Surgery/procedures: a hamster “had to have a wee op” following a check-up.
• •Care for multiple species is mentioned in reviews, including dogs, horses, and small pets (hamster).

People

• •Catherine (reception): mentioned by name for being “kind and helpful.”
• •Unnamed vets/clinicians: described by reviewers as warm/calm with a nervous dog, and as explaining treatment clearly after a thorough examination.

Reviews

Google rating: 4.8 stars from 83 reviews. “”

• •Multiple owners describe friendly, welcoming staff and a calm manner with nervous pets.
• •Communication is a repeated positive: being listened to, receiving a thorough exam, and having treatment fully explained.
• •Specific clinical outcome mentioned: a hamster was diagnosed, had a small operation, and was reported to be recovering.
• •Conflicting experiences are reported around logistics and value: one long-term client complains about frequent 30–60+ minute delays; another reviewer describes the practice as expensive and alleges poor staff retention and “dreadful” quality of care.