Eden Veterinary Centre – Vets in Carlisle
Clinic Overview
Eden Veterinary Centre treats both small and large animals (including horses and llamas) and states it provides a 24-hour emergency service. It’s also listed as a veterinary nurse training facility. Recent reviews describe fast decision-making in urgent cases (including a cat being diagnosed and taken into surgery “within the hour”) and an emphasis on keeping owners informed throughout treatment. Feedback is mostly very positive, though there is a recent complaint about reception manner (“arrogant” receptionist).
Services
- •Care for small animals and large animals, with species explicitly mentioned including horses and llamas (as well as cats and dogs in reviews).
- •24-hour emergency service (as stated on the website summary).
- •Routine care (website summary).
- •Advice-led support (website summary)
- •Weight management advice
- •Nutrition advice
- •Dental health advice
- •Animal behaviour advice
- •Puppy training classes (website summary).
- •Surgery is referenced in a review: a cat was “in surgery within the hour” after the team worked out what was going on (no procedure details given).
People
- •Pip and Laura are specifically thanked in a recent review for helping identify what was wrong with a cat and arranging surgery quickly, alongside clear communication through a stressful situation.
- •Jess (answered an initial phone call) and Sarah are mentioned for being “friendly… professional and welcoming.”
- •Jo is mentioned for consultations, described as “professional and knowledgeable,” with attention to both the animals and their owners.
Reviews
Google rating: 4.8 stars from 193 reviews. “”
- •Speed in urgent situations: one owner says their cat’s issue was identified and the cat was in surgery within an hour.
- •Communication and reassurance: owners describe being kept informed and spoken to “all the time,” including support for anxious owners during difficult cases.
- •Handling and manner with pets: multiple reviews mention a calm approach with dogs, including speaking to the dogs in a calm way.
- •Front-desk experience is mixed: one recent review complains about an “arrogant” receptionist, contrasting with other reviews that describe staff as friendly and welcoming.
Special Services
Animals Treated at Eden Veterinary Centre
Animals We Treat
Companion Animals
Opening Hours – Eden Veterinary Centre
Opening Hours
Hours
Reviews for Eden Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 193 we track in total. Recent reviews may not be representative of overall sentiment.
Beth Elstone
a week ago
I can’t say enough good things about Eden - we went through a really horrible situation with one of our cats and not being able to work out what was going on and it was down to the knowledge, experience and genuine care of the Eden team that they managed to work out what was going on and had our cat in surgery within the hour. I have never experienced such an experienced and caring group of people, I can’t commend enough both Pip and Laura and all the other team members that cared for our cat. I have huge anxiety due to losing animals previously and the communication from Eden and the whole process was fantastic. If you’re wanting a vets that genuinely cares for your animals and goes above and beyond to speak to you informatively and make sure not only your animal is okay but that you’re also okay then I can’t recommend them enough.
wayne skelton
2 weeks ago
A very arrogant women on the reception.
Clair Ramshaw
3 weeks ago
Can't rate this practice highly enough 5* all the way 🐾 ♥️
Lewis Gilbert
a month ago
Gordon Haywood
2 months ago
Staff always polite and caring for our dogs, vets are superb talking to us all the time and to our girls in such a calm way. Eden vets are the best, so caring and gentle to out 2 huskies.
Carauleanu Daniel
3 weeks ago
super helpful and great with our dog , the care an treatment they offer made our day perfect. I recommend them with all my confidence
Marie Hannah
a month ago
Fantastic vets, can not recommend enough. They always go above and beyond and our dog loves to come and visit. Thank you.
Caroline Hodson
a month ago
Very friendly and helpful would definitely recommend them.very good with the care of my dog Dexter.
Louise Dixon
5 months ago
Great Practice. Very friendly and knowledgable staff. Felt extremely happy with the treatment, cost and advice for the future. This photo was taken 30mins after leaving…
Phil Bradley
a year ago
We've just moved to the area, and registered our dogs and cats as new patients with Eden, so were understandably nervous, as we were lucky enough to have a great vet of some years standing in Glssgow. However, from my first enquiry phone call, to our subsequent registration visits (and wee bit of ongoing treatment in the dogs...) Eden have been an absolute pleasure, and we're so glad we made the right choice. I'd like to make particular mention of Jess, who took our initial phone call, and also her colleague Sarah: both were friendly and so professional and welcoming. Jo, who took our consultations, was, again, extremely professional and knowledgeable, and obviously cares very much for the animals (and 'carers...') in her capable hands. I can't commend everyone we dealt with highly enough, and Eden's staff, probably unknowingly, played a huge part in our 'welcome' to the area... Sincere thanks to all...
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