Burton Vets – Vets in Burton On Trent
Clinic Overview
- Many recent reviewers describe the team as friendly, caring and professional, with reception staff mentioned especially positively. - Reviews include praise for clear explanations and attention to detail, including one owner who felt their cat was treated very well and another who appreciated treatment options and costs being explained clearly. - A recurring positive example is support during difficult moments, particularly euthanasia care for an elderly cat, where receptionists and veterinary nurses were praised for kindness.
Burton Vets is a veterinary practice in Burton-on-Trent and part of IVC Evidensia. The clinic offers routine consultations, vaccinations and Pet Health Club® Plus membership, with owners also describing help for urgent cases, seizure investigations and end-of-life care. Recent feedback is largely positive about kindness, thoroughness and clear explanations, alongside a small number of serious complaints about communication, value and one disputed parvo case.
Services
- •Routine care and consultations, including Pet Health Club® Plus, which includes consultations as part of the plan.
- •Preventive care, with reviews mentioning vaccinations, booster appointments and kennel cough vaccination.
- •Investigation and ongoing management of illness, including one owner describing a thorough work-up for a dog with fits/seizures that are now better controlled.
- •Urgent appointments, with some long-term clients saying the practice can offer same-day help in emergency situations.
- •End-of-life support and euthanasia, with reviews highlighting kind, supportive handling from the team during difficult appointments.
Pricing
No published pricing information is currently available for this clinic.
People
No individual staff members are named in recent reviews. Feedback most often praises the reception team, veterinary nurses and vets for being friendly, considerate, thorough and clear when explaining treatment options and care, especially in urgent and end-of-life situations, though a few reviewers report rudeness or poor communication.
Reviews
Google rating: 4.6/5 from 155 reviews.
- •Many recent reviewers describe the team as friendly, caring and professional, with reception staff mentioned especially positively.
- •Reviews include praise for clear explanations and attention to detail, including one owner who felt their cat was treated very well and another who appreciated treatment options and costs being explained clearly.
- •A recurring positive example is support during difficult moments, particularly euthanasia care for an elderly cat, where receptionists and veterinary nurses were praised for kindness.
- •Negative feedback focuses on communication, value and access, including one complaint about a cancelled vaccination appointment with limited rescheduling help, and a serious complaint alleging poor handling of a suspected parvo case.
