Burton Vets – Vets in Burton On Trent
Clinic Overview
Burton Vets is part of the Lockwood Veterinary Group and has been established since 1994 (website). The clinic is RCVS-accredited (website) and reviews describe a practice that handles everyday veterinary needs (such as vaccination boosters/kennel cough and chronic problems like fits/seizures) as well as end-of-life care. Recent feedback is mixed: several owners describe thorough testing and clear explanations of treatment options and costs, while a small number report serious concerns about decision-making in a suspected parvovirus case and about short-notice appointment cancellation affecting time-sensitive vaccinations.
Services
- •Consultations, including a Pet Health Club® Plus option that includes consultations as part of the plan (website).
- •Diagnostic work-up for seizures/fits, including running tests and managing ongoing control (review).
- •Vaccinations/boosters and kennel cough vaccination (review).
- •Same-day/urgent appointments described as available in emergency situations (review).
- •Euthanasia/end-of-life support for pets, with owners describing staff support before and during the appointment (review).
People
- •Reception team and veterinary nurses are repeatedly mentioned for how they interact with pets and owners—e.g., being friendly, making a fuss of an elderly cat during end-of-life care, and providing supportive handling in difficult situations (review).
- •The veterinary team is described by some owners as thorough with tests and clear when explaining treatment options and costs (review).
- •One review describes a negative interaction in a suspected parvovirus visit (antibiotics given; testing discouraged; owner describes the response afterward as rude/refusing a refund), which conflicts with other accounts of careful work-ups and communication (review).
Reviews
Google rating: 4.6 stars from 152 reviews. “”
- •Thorough investigation for ongoing problems: one owner reports their dog’s fits were investigated with tests and are now “under control and less severe.”
- •Support during euthanasia: multiple staff roles (receptionists and nurses) are singled out for kindness and making time for an elderly cat in their last moments.
- •Access and responsiveness: one long-term client says they can get “instant appointments in emergency situations,” while another reports an appointment was cancelled an hour before and rescheduling options were limited.
- •Clear cost/treatment explanations: one reviewer specifically notes treatment options and costs being explained clearly.
- •Serious complaint about infectious-disease handling: one owner alleges parvo symptoms were not tested for and that this contributed to a poor outcome; this sits alongside many strongly positive experiences.
Animals Treated at Burton Vets
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Burton Vets
Opening Hours
Hours
Reviews for Burton Vets
Note: Showing the 5 most recent Google reviews out of 152 we track in total. Recent reviews may not be representative of overall sentiment.
graham squires
in the last week
Recently had to have our elderly cat put to sleep. The staff were & have been outstanding. From the receptionists to the veterinary nurses. They were always friendly & made fuss of him. We can highly recommend Burton vets. Thank you for your kindness in his last moments.
Joanne Gill
in the last week
Absolutely fabulous vets & with a fabulous team. My dog started having fits & the team at Burton vets were quick & precise with the diagnosis & were very thorough with the tests they did. I now have a happy dog & the fits are under control & less severe. I would 100% recommend Burton Vets to anybody with a domestic pet.
Max Aldridge
a week ago
Took our puppy to these on the 31st December due to parvo symptoms vets then said would be a waste of money to test her for it and sent her away with antibiotics even though she wouldnt eat or drink, 1st January had to take her pdsa to be told she has serious parvo and had to have her put to sleep, at all costs I wouldn't be taking any animal to this vets there absolutely useless, we've been up today 2nd January and all we pretty much got was it wasn't there problem and refused to give us our money back for antibiotics the poor girl couldn't take anyway, there clueless and rude in my eyes they killed our girl by fast the WORST vets in burton!
N M
2 weeks ago
Mark Adams
a month ago
Friendly staff and awesome receptionists. They really know their stuff
Dotski B
a month ago
I have used this vet for years with several pets, they are amazing; friendly and professional. They care about the welfare of your animal and do their very best to keep them healthy. They explain treatment options and costs clearly. They do instant appointments in emergency situations. When the worst scenario happens, they are caring, understanding and very supportive. I highly recommend using this vet, they are the best in Burton.
Angela Solomon
3 months ago
This vets always look after my two dogs
Steve Culpan
9 months ago
Cancelled appointment for dogs vaccination booster and kennel cough an hour before the appointmenton, on a Thursday morning, saying the vet was ill. I had 17 days before the dog was due to go into kennels (require 14 days after vaccinations before would accept her) and the best they said that they could do to re-arrange was 4 days later on the Monday. Re-arranging for the Monday would mean having to change when the dog went into kennels and the knock-on effect of the holiday, travel to airport, flights, hotels etc, honestly initially thought that I was going to have to stay at home with the dog! Their response, if the Monday was no good all they could say was I could take her someplace else! No effort to assist to find someplace, just sort it yourself! Only one vet there so couldn't see a different one..... Phoned around, very difficult to find a vet that you're not registered at to get an appointment that or the next day! Completely hung out to dry and left to fend for myself!
Linda Coulton
2 years ago
Friendly helpful staff...1st class service. Treat your pet as their own.
Ashley Cooper
6 years ago
Brilliant vets been using these since we had our dog back in 2011. Really friendly and can always get an appointment pretty quick. Went yesterday for my dogs boosters and noticed the pet plan so I signed up saved a fortune. I would well recommended
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