Specialist Vets in Burton On Trent

## Summary West Midlands Referrals is a referral veterinary clinic (ownership/group not stated) that describes “experienced consultants” and “state-of-the-art facilities” on its website. From the latest reviews, it appears particularly set up for surgical and complex cases (including orthopaedic operations and trauma care), with structured communication before and after procedures. Owners repeatedly mention practical touches and process details, including: - A detailed welcome/info pack and help with insurance paperwork (reported by one owner). - Follow-up calls after surgery (including a physio call the day after one operation, and recovery check-ins a few days later). - Clear explanations using visuals such as X‑rays, plus written aftercare paperwork and medication instructions. - An “all in” fee model mentioned by one reviewer as reducing worry about unexpected costs. ## Services Services and capabilities referenced in the website summary and reviews include: - **Referral consultations and surgical care** (multiple reviews describe referred cases and subsequent operations). - **Orthopaedic surgery**: - Cruciate ligament surgery (explicitly mentioned). - Knee surgery (explicitly mentioned). - FHNE surgery for a cat (explicitly mentioned). - **Trauma treatment** for a cat after a car accident (explicitly mentioned). - **Diagnostic imaging and review**: X‑rays shown and discussed with owners; repeat X‑rays planned at a follow-up appointment (explicitly mentioned). - **Pain management** as part of post-operative care (explicitly mentioned). - **Physiotherapy/rehabilitation support**: a physio is mentioned, with post-op guidance for at-home care (explicitly mentioned). - **Nervous/anxious pet handling**: one dog was sent home the same day because he was nervous, and owners of anxious dogs describe efforts to minimise stress (explicitly mentioned). - **Veterinary Nurse Training facility** (listed in the clinic data). ## Pricing - An **“all in fee”** is mentioned by one reviewer as preventing unexpected add-on costs (no amounts provided). - Another reviewer describes treatment as at a **“reasonable cost”** (no amounts provided). ## People Named staff mentioned in reviews: - **Simon** (role not stated): seen for two appointments; owner describes very thorough explanations of a procedure in accessible language. - **Nikki (physio)**: called the day after surgery to check progress and confirm the owner felt confident with at-home post-op care. - **Dumitri** (surgeon, per reviewer): described as giving extensive pre-op information and ensuring the owner understood before proceeding; owner reports receiving multiple updates on the day of surgery and a recovery check-in a few days later. - **Chris (veterinary surgeon, per reviewer)**: described as showing X‑rays, explaining what would be done and what could go wrong, calling after the procedure, and reviewing aftercare and follow-up imaging plans. - **Reception team** (not named): one owner highlights smooth booking, insurance contact support, and the usefulness of the welcome/info pack. ## Reviews **Google rating: 4.9 stars from 559 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Frequent post-op communication:** owners mention phone updates on the day of surgery, daily progress updates for an inpatient case, and follow-up calls days after discharge. - **Clear, detailed explanations:** reviewers describe clinicians taking time to explain procedures step-by-step, including showing and discussing X‑rays. - **Orthopaedic outcomes and recovery support:** multiple accounts involve cruciate/knee procedures and FHNE, with references to swelling reduction, pain control, and structured rehab guidance (including physiotherapy input). - **Reducing stress for nervous pets:** same-day discharge is mentioned for a nervous dog, and owners of anxious pets describe staff actively working to keep anxiety low. - **Cost predictability:** one reviewer specifically praises an “all in” fee approach; another calls the overall cost “reasonable” (no figures given).

## Summary Burton Vets is part of the **Lockwood Veterinary Group** and has been **established since 1994** (website). The clinic is **RCVS-accredited** (website) and reviews describe a practice that handles everyday veterinary needs (such as **vaccination boosters/kennel cough** and chronic problems like **fits/seizures**) as well as **end-of-life care**. Recent feedback is mixed: several owners describe **thorough testing and clear explanations of treatment options and costs**, while a small number report serious concerns about decision-making in a suspected **parvovirus** case and about **short-notice appointment cancellation** affecting time-sensitive vaccinations. ## Services - **Consultations**, including a **Pet Health Club® Plus** option that includes consultations as part of the plan (website). - **Diagnostic work-up for seizures/fits**, including running tests and managing ongoing control (review). - **Vaccinations/boosters** and **kennel cough vaccination** (review). - **Same-day/urgent appointments** described as available in emergency situations (review). - **Euthanasia/end-of-life support** for pets, with owners describing staff support before and during the appointment (review). ## People - **Reception team and veterinary nurses** are repeatedly mentioned for how they interact with pets and owners—e.g., being friendly, making a fuss of an elderly cat during end-of-life care, and providing supportive handling in difficult situations (review). - The veterinary team is described by some owners as **thorough with tests** and **clear when explaining treatment options and costs** (review). - One review describes a negative interaction in a suspected parvovirus visit (antibiotics given; testing discouraged; owner describes the response afterward as rude/refusing a refund), which conflicts with other accounts of careful work-ups and communication (review). ## Reviews **Google rating: 4.6 stars from 152 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Thorough investigation for ongoing problems:** one owner reports their dog’s fits were investigated with tests and are now “under control and less severe.” - **Support during euthanasia:** multiple staff roles (receptionists and nurses) are singled out for kindness and making time for an elderly cat in their last moments. - **Access and responsiveness:** one long-term client says they can get “instant appointments in emergency situations,” while another reports an appointment was cancelled an hour before and rescheduling options were limited. - **Clear cost/treatment explanations:** one reviewer specifically notes treatment options and costs being explained clearly. - **Serious complaint about infectious-disease handling:** one owner alleges parvo symptoms were not tested for and that this contributed to a poor outcome; this sits alongside many strongly positive experiences.

## Summary Vets At Bretby is a new, independently owned practice (opened in March 2025) in a purpose-built facility with separate cat and dog waiting areas and dedicated dental, surgical and isolation spaces. The clinic presents itself as set up for both routine care and higher-acuity work, with in-house ultrasound, digital x‑ray and laparoscopy, and it states it can handle emergencies and provide critical care. Recent reviews describe hands-on surgical and medical care with structured follow-up: owners mention neutering with a free pre‑op check and two included post‑op follow-ups, plus rapid support when a dog was uncomfortable after surgery. Owners also report treatment for an eye ulcer, management of an ongoing skin condition with prescribed tablets, and appointments for a tortoise—suggesting they’re seeing a wider range of species than dogs and cats. ## Services Based on the clinic website and the latest reviews, services mentioned include: - **Emergency & critical care** (the clinic states it is equipped to handle emergencies and provide critical care) - **Preventative care:** vaccinations and parasite prevention - **Microchipping** (mentioned alongside vaccination) - **Surgery:** neutering (multiple owners describe neutering procedures); other operations are referenced without detail (“2 op” for a cockapoo) - **Dental care** (listed on the website; dedicated dental space also noted) - **Diagnostics & procedures in-house:** ultrasound, digital x‑ray, laparoscopy - **Ongoing condition management:** skin condition treatment with prescribed tablets; weight management (listed) - **Eye care (as presented in reviews):** treatment for an eye ulcer - **End-of-life care** (listed) - **Species seen (per website and reviews):** dogs, cats, small mammals, birds, reptiles (a tortoise visit is specifically described) ## Pricing Explicit cost-related details mentioned in reviews: - **Free pre-operative check** offered before neutering (reported by one owner). - **Two follow-up appointments included** after neutering (reported by one owner). - **A post-op consultation/diagnosis arranged free of charge** when a dog had discomfort after surgery; **medication was billed** (reported by one owner). ## People Staff named in reviews include: - **Kieran (head vet, per review):** owners describe him managing a dog’s skin condition, with clear explanations and a treatment plan that “made such a difference” and kept it under control. Another review credits “Kieran and his team” with helping two puppies recover after a difficult start. - **Anna (vet, per review):** described as giving owners options and supporting decision-making before proceeding with neutering. - **Kathryn (vet, per review):** described as “going above and beyond.” ## Reviews **5.0 stars from 22 reviews.** The comments available focus on specific clinical outcomes (surgery, follow-ups, treatment response) and how appointments were handled. “Themes below are drawn from the latest written reviews available to us.” - **Surgery with follow-through:** neutering described as smooth, with a free pre-op check and two included follow-ups; one owner reports quick support when their dog showed discomfort post-op. - **Problem-focused treatments:** eye ulcer treatment; skin condition managed with medication that improved symptoms; owners also mention other operations without specifying the procedures. - **Species range in practice:** a tortoise appointment is described, with vets reported as gentle and knowledgeable; the website also lists birds and reptiles among species seen. - **Communication and decision support:** owners mention being given options before neutering and having explanations delivered clearly.

## Summary The Veterinary Centre is a training practice for veterinary nurses (listed as a “Veterinary Nurse Training facility”). Based on recent reviews, it appears set up for routine pet care and same-day/short-notice appointments, with several owners describing friendly handling and clear communication (including a vet named Sarah). However, a small number of reviewers describe the opposite experience—feeling rushed, struggling to get timely appointments for a pet in pain, and disagreements over product choices (one review alleges refusal to help fit a flea collar because the practice “don’t believe in flea collars”). One reviewer also describes being referred to (or needing to use) an out-of-hours emergency team elsewhere. Concrete specifics mentioned by reviewers include: seeing a newly adopted dog at short notice; assessment of a dog’s heart (a murmur was mentioned); treatment of a hen; and use of an out-of-hours emergency service when a dog developed breathing difficulty. ## Services - Veterinary nurse training facility (as listed in the clinic’s structured data). - Short-notice appointments have been mentioned (e.g., same-day/morning visit for a newly adopted dog). - Care for a range of animals is referenced in reviews, including dogs, cats, and a hen. - Cardiac assessment is mentioned in one review (listening to a dog’s heart and identifying a heart murmur). - Out-of-hours/emergency care: one reviewer reports their dog’s life was saved by an emergency out-of-hours team elsewhere when the dog became seriously ill and struggled to breathe (the review does not describe the clinic itself providing out-of-hours care). ## People - **Sarah (vet)** is named in a recent review, described in the context of “excellent service” for a newly adopted dog seen at short notice. ## Reviews **Google rating: 4.7 stars from 165 reviews.** Themes below are drawn from the latest written reviews available to us. - Many owners describe staff as friendly, polite, and professional over multiple years of visits. - Several reviews mention being accommodated at short notice and feeling their pets were handled gently (including for a hen). - Pricing is discussed in general terms: some reviewers call prices “reasonable,” and one claims they were charged about **one third** of what another vet would have charged (no itemised prices given). - A minority report serious dissatisfaction around access and communication: feeling rushed during appointments/phone calls, being offered appointments many hours later for a pet perceived to be in pain, and a claim that preventative options weren’t discussed. - One reviewer reports a disagreement over flea control approach and alleges the practice refused help with fitting a flea collar.

## Summary Glenthorne Veterinary Group is a veterinary practice that also operates as a **veterinary nurse training facility**. Based on recent reviews, it handles routine care as well as more complex or sensitive situations (including **end-of-life support**), and owners mention practical systems such as an **easy prescription-ordering service** and a **Pet Club** used for regular parasite treatments and medications. Reviews also suggest the team can accommodate behaviour needs—for example, booking **quiet-time appointments** for dogs that are nervous, barky, or reactive around other dogs. Owners frequently describe consultations as **thorough and explanatory** (including discussing **home treatments** and when to escalate to **prescribed medication**), though one review reports a negative experience where **treatment costs were not explained in advance**, while another explicitly says they **were informed of options and costs**. ## Services - General veterinary consultations for dogs (examples mentioned include a check for **licking/irritated paws** with discussion of home care and medication options). - Care for **rabbits** (owners specifically mention taking “two bunnies” to the practice). - **End-of-life support** alongside routine appointments (as described by a reviewer). - **Prescription service** and repeat medication ordering (described as easy/efficient). - Preventive treatments via a **Pet Club** (owners mention ordering **wormers** and **flea treatment**, and other medications through it). - **Veterinary nurse training facility** (listed in the clinic’s provided service data). ## People - **Jo** (vet/team member, role not stated): praised for being “very thorough,” giving a dog a full check-over, explaining **home treatments**, and offering the option of **prescribed medication** if symptoms continued. - **Reception team** (not named): mentioned for helping accommodate reactive/nervous dogs by arranging **appointments at quieter times**, and described as “excellent” and helpful. ## Reviews **4.8 stars from 237 reviews.** Themes below are drawn from the latest written reviews available to us. - Thorough exams and clear explanations of next steps (including home care and when medication might be needed). - Practical admin systems: efficient repeat meds ordering and an easy prescription service. - Accommodation for anxious/reactive dogs by booking quieter appointment times. - Mixed feedback on cost communication: one owner reports being surprised by a bill and says costs weren’t explained before treatment, while another says options and costs were discussed up front. - Positive comments on support during difficult moments such as end-of-life care.