West Midlands Referrals

West Midlands Referrals is a Linnaeus referral veterinary clinic in Burton on Trent, with its website highlighting experienced consultants and state-of-the-art facilities. It appears particularly geared to surgical and complex cases, including orthopaedic work and trauma treatment, with structured communication before and after procedures. Recent feedback also points to organised admin support, insurance handling, and detailed discharge and recovery guidance.

Services

• •Referral consultations and surgical care for more complex cases, with reviews describing prompt assessment after referral, surgery for broken legs and knees, and ongoing follow-up after discharge.
• •Orthopaedic surgery including cruciate ligament surgery, knee surgery, and FHNE surgery, with owners mentioning clear explanations of procedures, recovery plans, and repeat check-ups.
• •Trauma treatment for serious injuries, including care after road traffic accidents and fracture cases requiring hospital treatment and surgery.
• •Diagnostic imaging and case review such as X-rays being shown and explained to owners, both before and after procedures, with follow-up imaging planned where needed.
• •Post-operative support including pain management, written aftercare instructions, medication guidance, physiotherapy input, and follow-up calls to check recovery.
• •Support for nervous or anxious pets, with reviews describing efforts to keep stress low and, in one case, same-day discharge being used to help an anxious dog cope better.
• •Administrative support around referral booking, welcome packs, and insurance paperwork.
• •The clinic is also listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews also describe treatment as reasonably priced, and some owners specifically praise an all-in fee approach that reduced worry about unexpected extras.

People

• •Simon — praised for thorough, easy-to-understand explanations across consultations.
• •Nikki (physio) — mentioned for a next-day post-op check-in and guidance on home rehabilitation.
• •Dumitri (surgeon, per reviewer) — highlighted for detailed pre-operative discussions and regular updates on the day of surgery.
• •Chris (veterinary surgeon, per reviewer) — noted for showing X-rays, explaining procedures and risks clearly, and reviewing aftercare and follow-up imaging.
• •Reception and nursing teams — repeatedly praised for smooth booking, insurance support, welcome information, and attentive inpatient care.

Reviews

Google shows 4.9 stars from 568 reviews. Recent feedback is overwhelmingly positive, with owners most often highlighting

• •Clear communication throughout treatment, including detailed explanations, X-ray walk-throughs, and updates before, during, and after surgery.
• •Strong support for surgical and trauma cases, with reviews covering cruciate surgery, knee surgery, fracture repair, FHNE, and serious accident cases.
• •Thoughtful aftercare, including discharge packs, medication instructions, physiotherapy guidance, and follow-up calls in the days after procedures.
• •Kind, calm handling and good organisation, with praise for caring staff, help with insurance, smooth referral processes, and efforts to reduce stress for anxious pets.