The Veterinary Centre

- Many reviewers describe the team as friendly, polite, professional and caring, including clients who say they have used the practice for several years. - Positive reviews mention being seen at short notice, gentle handling, and good experiences with different pets including dogs, cats and a hen. - Price is viewed favourably in several reviews, with comments describing charges as reasonable or normal, and one owner saying a hen’s treatment cost far less than at their local vet.

The Veterinary Centre in Burton on Trent sees a mix of pets, with reviews mentioning dogs, cats and even a hen. Structured data also lists it as a veterinary nurse training facility. Recent feedback is largely positive about the team being friendly, caring and professional, though a small number of reviewers describe concerns about rushed communication and difficulty getting timely appointments in some situations.

Services

•General veterinary care for a range of animals, with reviews mentioning dogs, cats and a hen.
•Short-notice appointments have been noted, including a same-morning visit for a newly adopted dog.
•Cardiac assessment is mentioned in one review, where a vet listened to a dog’s heart and identified a murmur.
•Gentle handling and supportive care are recurring themes in positive feedback, including for pets that owners felt anxious about bringing in.
•The clinic is listed as a veterinary nurse training facility.
•Out-of-hours/emergency care is referenced by one reviewer, who says their dog was treated by an emergency team in Derby when breathing difficulties developed; this does not indicate that the clinic itself provides its own out-of-hours service.

Pricing

No published pricing information is currently available for this clinic.

People

•Sarah (vet) is named in a review praising short-notice care for a newly adopted dog.
•Reviews also refer more broadly to the veterinary team, nurses and reception staff, most often positively.

Reviews

The clinic has a 4.7-star Google rating from 165 reviews. Recent written feedback shows a mainly positive picture overall, with some notable negative experiences.

•Many reviewers describe the team as friendly, polite, professional and caring, including clients who say they have used the practice for several years.
•Positive reviews mention being seen at short notice, gentle handling, and good experiences with different pets including dogs, cats and a hen.
•Price is viewed favourably in several reviews, with comments describing charges as reasonable or normal, and one owner saying a hen’s treatment cost far less than at their local vet.
•Negative feedback centres on communication and access: one repeated complaint describes feeling rushed on the phone and in appointments, a diary error, concern about delays to same-day appointments for a dog in pain, and frustration that preventative options had not been discussed; another reviewer reports a disagreement over flea collar fitting.

Reviews for The Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 165 we track in total. Recent reviews may not be representative of overall sentiment.

Marina Marler

1 month ago

First off let me ask you all a question ; Why do you register with a vet ? I’m assuming your answer will be the same as mine in that you want your pet to receive the best possible care to ensure their well-being is attended to in a timely manner and if sadly that fails and your pet becomes seriously unwell you’d hope that there will be appropriate support available to ensure your pets well being is tended to quickly, ensuring your pet is not distressed . Well sadly Curzon Street vets has failed my dog in both of these areas in my opinion. The reason they failed is, in my opinion, because they are rushing all the time. The receptionists rush you on the phone and can’t wait to get you off the line. The vet, well one of them more than the other, rush you through your appointment ( to be fair our appointment had been logged in the diary incorrectly and was entered for a date in a weeks time and not on the day/ date we had been verbally told on the phone. Therefore we were squeezed in between two other appointments . This proved almost fatal for my dog as I was initially told there was nothing wrong with my her but I insisted there was as she was acting out of character. Possibly and I felt begrudgingly and definitely rushed the vet listened to my dogs heart and informed us that there was a low grade heart murmur present but it wasn’t so advanced as we had anything to worry about . Long story short two days later ( week-end ) our dog became seriously ill and was struggling to breathe. Her life was saved by the emergency out of hours team in Derby on that occasion. We should have left Curzon Street there and then but we gave them the benefit of the dought. Sadly since then our dog continues to have health problems but twice now Iv phoned first thing in the morning for an appointment only to be told on both occasions that they are unable to see my dog, who was obviously in a lot of pain until six to seven hours later later that day. Cruelty beyond belief in my eyes. I thought they would be showing more compassion. Therefore I took my dog elsewhere to get the pain relief ASAP. After seeing a different vet practice this week in the same emergency situation I was told there are preventative measures I could be put into place to try to avoid the crises and painful experiences my dog finds herself in regularly. Sad to say the vet at Curzon St has never discussed prevention being a possible answer to our problems rather than waiting for the crisis . I would also like to say that over the five years of being a customer at Curzon St the reception and nursing staffs attitudes have declined. Iv personally experienced sarcasm and whispering between themselves which is not professional. I would be only too happy for a member of staff at Curzon St vets to contact me to discuss this review. However if you do please don’t rush the conversation as seems normal for you to do these days , it makes for a very uncaring environment that no animals owner wants to be party too. Thanks for your service over the past five years but I’m pleased to think we won’t be returning .

Paul “Sully” Sullivan

3 months ago

The veterinary centre in Curzon Street have looked after Jack for a few years now and are always super friendly, polite and extremely professional. More than happy to recommend this practice.

4 months ago

First off let me ask you all a question . Why do you register with a vet ? I’m assuming your answer will be the same as mine in that you want your pet to receive the best possible care to ensure their well-being and if sadly that fails and your pet becomes unwell there will be appropriate support available to ensure your pets well being is tended to in a timely manner. Well sadly Curzon Street vets has failed my dog in both of these areas in my opinion. The reason they failed is, in my opinion, because they are rushing all the time. The receptionists rush you on the phone and can’t wait to get you off, the vet, well one of them more than the other, rush you through your appointment ( to be fair our appointment had been logged in the diary incorrectly and was entered for a date in a weeks time and not on the day/ date we had been verbally told on the phone. Therefore we were squeezed in between two other appointments . This proved almost fatal for my dog as I was initially told there was nothing wrong with my her but I insisted there was as she was acting out of character. Possibly and I felt begrudgingly and definitely rushed the vet listened to my dogs heart and informed us that there was a low grade heart murmur present but it wasn’t so advanced as we had anything to worry about . Long story short two days later ( week-end ) our dog became seriously ill and was struggling to breathe. Her life was saved by the emergency out of hours team in Derby on that occasion. We should have left Curzon Street there and then but we gave them the benefit of the dought. Sadly since then our dog continues to have health problems but twice now Iv phoned first thing in the morning for an appointment only to be told on both occasions that they are unable to see my dog who was obviously in a lot of pain until six to seven hours later later that day. Cruelty beyond belief in my eyes. I thought they would be showing more compassion. Also after seeing a different vet practice this week in the emergency situation I was told there are preventative measures that could be put into place to try to avoid the crises and painful experiences my dog finds herself in regularly. Sad to say the vet at Curzon St has never discussed prevention being a possible answer to our problems rather than waiting for the crises . I would also like to say that over the five years of being a customer at Curzon St the reception and nursing staffs attitudes have declined. Sarcastic remarks and whispering between themselves is not professional. I would be only too happy for a member of staff at Curzon St vets to contact me to discuss this review. However if you do please don’t rush the conversation as seems normal for you to do these days , it makes for a very uncaring environment that no animals owner wants to be party too. Thanks for your service over the past five years but I’m pleased to think we won’t be returning .

Bee M

I go out of my way to visit this practice. The Vetinary Team are exceptional and the staff are all very friendly and caring. Reasonable prices too.

Deborah Broughton

5 months ago

Excellent service for my new adopted dog Billy this morning at short notice lovely vet Sarah and her veterinary team

Paul Fleming

leilani dowding

Brought my hen here.. Drove extra 20 mins because they were so highly recommended by friends.. They were fantastic, friendly and gentle and charged 1/3 what my local vets would have charged. I will always use this place in future

Carlos Jimenez

9 months ago

Amazing Vet for our dogs with normal prices. They care a lot for your pet, you can see is more than a job for them.

Chris O'Neill

10 months ago

Just refused a disabled stroke patient with only 1 hand assistance to fit a flea collar. Wouldn't even book me an appointment because they don't believe in flea collars and only want to seep toxic pesticides into your pets skin

Humza Kiani

11 months ago

Kind and knowledgeable vets who clearly care about the animals they’re treating and go above and beyond for them. As a first time cat owner recommend to anyone in need of a vet for their pets!