Derwent Valley Vets Ltd – Vets in Matlock
Clinic Overview
Derwent Valley Vets Ltd is a veterinary clinic that (per its own site) offers routine preventive care alongside specific clinics such as dental clinics and weight-loss programmes, plus procedures like microchipping and keyhole speying. Reviews add detail that the practice is used for both routine appointments (e.g., puppy first visits) and more complex work-ups: one owner describes blood tests and an ultrasound followed by same-day surgery after a rapid discussion of options. Several reviewers also highlight practical touches such as follow-up phone calls after the weekend and accommodating end-of-life care at home at short notice. The clinic is also described in multiple recent reviews as having a guinea pig specialist (Dr. Ellie), including the option of telephone/online consultations for guinea pigs.
Services
From the clinic website summary
- •Nail clipping
- •Expressing anal glands
- •Microchipping
- •Weight loss programmes
- •Dental clinics
- •Administration of flea and worming medication
- •Puppy health checks
- •Kitten health checks
- •Keyhole speying
From the latest reviews available to us
- •Guinea pig-focused care with a named “guinea pig specialist” (Dr. Ellie); one reviewer also mentions telephone/online consultations for guinea pigs
- •Diagnostic work-up described by an owner as including blood tests and ultrasound, with subsequent same-day surgery
- •At-home euthanasia is described by one owner as being arranged at short notice
- •Follow-up phone call after the weekend mentioned following treatment
Emergency/out-of-hours: the website mentions emergencies but does not give details of emergency or out-of-hours arrangements.
People
- •Dr. Ellie (vet): repeatedly referenced as a guinea pig specialist; owners describe her as “knowledgeable and thorough” with guinea pigs, and one mentions she is willing to do telephone/online consultations.
- •Lisa (vet): described by a puppy owner as kind and knowledgeable, and as involving the owner in decisions (“keen to know my thoughts and preferences” for treatment plans), which the reviewer contrasts with past experiences of being spoken down to elsewhere.
- •Charlotte (vet): mentioned as “wonderful” and very affectionate/positive with dogs during an appointment.
- •Reception team: multiple reviews mention receptionists being welcoming and helpful; one owner describes a receptionist actively distracting a vocal dog with treats during the visit.
Reviews
Google rating: 4.8 stars from 272 reviews. “”
- •Guinea pig owners specifically seek out the practice for Dr. Ellie’s specialist care, describing thorough examinations and clear expertise; remote consultations are also mentioned.
- •Owner communication and shared decision-making comes up in puppy visits (e.g., vets asking for the owner’s preferences and discussing plans rather than talking down).
- •Responsiveness and follow-through: examples include getting a worried owner a quick appointment, chasing prior medical history, doing further tests (bloods) and a follow-up call after the weekend.
- •Handling difficult situations: one owner reports the practice arranged at-home euthanasia at short notice, and another thanks the team for care around a pet that later passed away.
- •Diagnostics and rapid escalation when needed: one account describes bloods + ultrasound followed by a phone call about options and same-day surgery.
Special Services
Animals Treated at Derwent Valley Vets Ltd
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Derwent Valley Vets Ltd
Opening Hours
Hours
Reviews for Derwent Valley Vets Ltd
Note: Showing the 5 most recent Google reviews out of 272 we track in total. Recent reviews may not be representative of overall sentiment.
BillbMumKt
a month ago
Can't speak highly enough of Derwent Valley Vets... We are really so blessed to have a guinea pig specialist (Dr. Ellie) practically on our doorstep, and she is amazing, both with my guinea pigs and with me as an owner! I have full confidence that my precious pets are in the best hands. The Receptionists are also brilliant: friendly, warm and professional, and seems to have a genuine interest in any animal that comes through the door!
Charlotte R10
a month ago
We recently changed vets to Derwent Valley and they have been outstanding. We visited initially with our puppy Angus. Lisa the vet was extremely kind and knowledgeable, making Angus first trip to the vets a positive one. We came again with Angus and our cockapoo Murphy today and Charlotte the vet was wonderful - so loving to both dogs and made their experience a happy one. The receptionist was fantastic helping to distract one of our dogs who is often rather vocal with love and treats and making our visit another lovely one! Thank you to the whole team ♥️
Karen Salt
a month ago
Great vets for our loved ones. Staff are brilliant
Stacey Riley
2 months ago
Always a good experience at Derwent Valley Vets. I found Ellie when researching for a Guinea Pig specialist, she is so knowledgeable and thorough with guineas. I wouldn’t take my Guinea pigs anywhere else. I’m not local so she is always happy to provide online or telephone consultations too. Thank you Ellie and the practice !
Charlotte R10
in the last week
We visited for the first time today with our puppy Angus. The receptionist was warm and welcoming, and Lisa the vet was extremely kind and knowledgeable, making Angus first trip to the vets a happy one. I’ve had experiences at different vet practices where I’ve felt spoken down to by the vet but Lisa wasn’t like this in the slightest - she was keen to know my thoughts and preferences around Angus’ treatments and plan going forward - an all round lovely experience. Thank you very much - Angus is already looking forward to coming for more cuddles next month!
pauline fedrick
4 months ago
Always friendly and helpful. Staff from reception, vet nurses to vets always lovely, and very knowledgeable.
Philip Mastinhaymes
2 months ago
A wonderful vets practice, I can’t thank you all enough for the care and treatment you have delivered to our dear old boy Teddy that sadly passed away last week. Amazing staff that are always welcoming, professional and have a great sense of humour, we are so happy to know that our puppy Cooper is also with your practice. Thank you. 🥰.
Michael Glover
6 months ago
BEST VET PRACTICE YET! over the years I’ve dealt with many vets be it horses or dogs and I must say, in the short time dealing with DVV, they have excellent be it front desk laddies or the vets themselves! I had one of my beloved dogs PTS and they moved mountains at short notice to do the upsetting dead at my home as my dog hated going to any vets and I was an emotional wreck! The vets showed so much compassion to me and my dog. The next occasion dealing with DVV was due to me looking after my parents dog who wasn’t registered with DVV but this didn’t cause issues. Being extremely worried about the dogs health the receptionist was able to get me an appoint quickly and chased the registered vets for medical history. The vet was on the case! We did have to re visit to run bloods etc but the vet was clear and precise to every next step. The dog is now fully recovered. To my surprise the vet practice phoned to follow up after the weekend. Not only is this practice ozzing with compassion they clearly care for animals and owners too!! Customer service is very much alive here. Who thought dealing with a vet wound be a pleasure. Thank you DWV. Michael 😀
Snizhana Sahinadze
a year ago
A very good place for care and a comprehensive assessment of the health status of any animal. I was here for the first time with our friend, she has been serving her cats here for more than 5 years. A COZY place, if you come with children, there is a place to play with construction sets.
Lauren Barnes
2 years ago
Highly recommend this vets practice, such kind and caring staff. My went in this Monday, the vet said she seemed well from her behaviour and a quick physical check over but listened to my concerns and booked us in for bloods and ultrasound the following morning. By mid morning I had a phone call discussing my options and advising surgery was advised, she had surgery the same day and they looked after her so well, I picked her up at 7pm. I am so glad they listened to my concerns and my dog is feeling much better because of them.
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