Derwent Valley Vets Ltd

- Recent reviews are overwhelmingly positive about the team’s manner, with receptionists, nurses and vets all described as friendly, professional and reassuring. - Communication is a consistent theme: owners say options are explained clearly, questions are welcomed, and treatment plans are discussed in a collaborative way. - Guinea pig owners continue to single out Dr.

Derwent Valley Vets Ltd is a veterinary clinic in Matlock offering routine preventive care alongside services such as dental clinics, weight-loss programmes, microchipping and keyhole speying. Recent feedback continues to show the practice being used for both everyday appointments, including puppy first visits, and more involved cases needing diagnostics and prompt treatment. Reviews also highlight compassionate support in difficult situations, including at-home euthanasia, and repeated praise for Dr. Ellie’s guinea pig care, including telephone or online consultations.

Services

•Routine and preventive care: puppy and kitten health checks, microchipping, flea and worming treatment, nail clipping and anal gland expressing are all listed services. Recent reviews also mention puppy vaccinations and microchipping during first visits.
•Clinics and planned care: the practice offers dental clinics, weight-loss programmes and keyhole speying.
•Diagnostics and treatment: reviews describe blood tests, ultrasound and clear discussion of treatment options, with one owner reporting same-day surgery after a rapid work-up. A recent puppy visit also mentions treatment for an upset stomach with probiotics.
•Guinea pig and small pet support: several owners specifically mention Dr. Ellie as a guinea pig specialist, with thorough examinations and the option of telephone or online consultations for guinea pigs.
•Compassionate care: owners describe thoughtful follow-up after treatment and at-home euthanasia being arranged at short notice. The website also mentions emergencies, although out-of-hours arrangements are not detailed.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services.

People

•Dr. Ellie: repeatedly praised for guinea pig care, with owners describing her as knowledgeable and thorough. Reviews also mention her offering telephone or online consultations for guinea pigs.
•Lisa: described as kind and knowledgeable, particularly in puppy appointments, with clear communication and a collaborative approach to treatment decisions.
•Charlotte: mentioned warmly for her calm, affectionate manner with dogs during appointments.
•Reception and nursing team: recent reviews regularly praise the receptionists and nurses as friendly, welcoming, professional and good at putting both pets and owners at ease.

Reviews

Google reviews currently sit at 4.9/5 from 273 reviews.

•Recent reviews are overwhelmingly positive about the team’s manner, with receptionists, nurses and vets all described as friendly, professional and reassuring.
•Communication is a consistent theme: owners say options are explained clearly, questions are welcomed, and treatment plans are discussed in a collaborative way.
•Guinea pig owners continue to single out Dr. Ellie, with several saying they travel specifically for her expertise and appreciate the availability of remote consultations.
•Reviews also point to strong support in stressful situations, including quick access to appointments, follow-up phone calls after treatment, and compassionate handling of end-of-life care at home.

Reviews for Derwent Valley Vets Ltd

Note: Showing the 10 most recent Google reviews out of 273 we track in total. Recent reviews may not be representative of overall sentiment.

Stef Brassington

1 month ago

Great advice and service. Always very helpful and explain options

Jon E

I have been with this practice for a number of years. Now just gotten a new puppy and the whole team are amazing. The receptionist are friendly and welcoming but truly professional. The vets and nurse staff are caring and eager to put owners and pets at ease. Bonnie had her injections and a microchip fitted with no issue. Brought back a few days later with upset stomach and again the vets were amazing gave her some pro biotic and sorted her straight away. Best vets in the area. If you want the best care for your pets then bring them here.

BillbMumKt

4 months ago

Can't speak highly enough of Derwent Valley Vets... We are really so blessed to have a guinea pig specialist (Dr. Ellie) practically on our doorstep, and she is amazing, both with my guinea pigs and with me as an owner! I have full confidence that my precious pets are in the best hands. The Receptionists are also brilliant: friendly, warm and professional, and seems to have a genuine interest in any animal that comes through the door!

Charlotte R10

We recently changed vets to Derwent Valley and they have been outstanding. We visited initially with our puppy Angus. Lisa the vet was extremely kind and knowledgeable, making Angus first trip to the vets a positive one. We came again with Angus and our cockapoo Murphy today and Charlotte the vet was wonderful - so loving to both dogs and made their experience a happy one. The receptionist was fantastic helping to distract one of our dogs who is often rather vocal with love and treats and making our visit another lovely one! Thank you to the whole team ♥️

Charley84

Karen Salt

5 months ago

Great vets for our loved ones. Staff are brilliant

Stacey Riley

Always a good experience at Derwent Valley Vets. I found Ellie when researching for a Guinea Pig specialist, she is so knowledgeable and thorough with guineas. I wouldn’t take my Guinea pigs anywhere else. I’m not local so she is always happy to provide online or telephone consultations too. Thank you Ellie and the practice !

We visited for the first time today with our puppy Angus. The receptionist was warm and welcoming, and Lisa the vet was extremely kind and knowledgeable, making Angus first trip to the vets a happy one. I’ve had experiences at different vet practices where I’ve felt spoken down to by the vet but Lisa wasn’t like this in the slightest - she was keen to know my thoughts and preferences around Angus’ treatments and plan going forward - an all round lovely experience. Thank you very much - Angus is already looking forward to coming for more cuddles next month!

pauline fedrick

7 months ago

Always friendly and helpful. Staff from reception, vet nurses to vets always lovely, and very knowledgeable.

Philip Mastinhaymes

A wonderful vets practice, I can’t thank you all enough for the care and treatment you have delivered to our dear old boy Teddy that sadly passed away last week. Amazing staff that are always welcoming, professional and have a great sense of humour, we are so happy to know that our puppy Cooper is also with your practice. Thank you. 🥰.