Medivet Matlock

Medivet Matlock is part of the Medivet group. The practice appears equipped for a broad caseload across cats, dogs, rabbits, small mammals, and exotics including birds and reptiles, with in-house diagnostics and imaging such as a lab, X-rays, ultrasound, and ECG. Out-of-hours care is arranged through Medivet 24 Hour Alfreton, with a stated out-of-hours consultation fee of £130 and no charge for assessment by phone. Recent feedback is largely very positive, with particular praise for friendly service, timely appointments, and calm handling of nervous pets.

Services

• •General veterinary care for multiple species: the practice is listed for cats, dogs, rabbits, small mammals, and exotics including birds and reptiles.
• •Routine appointments and preventative care: 15-minute consultations, vaccinations, nurse clinics, and home visits are listed. Reviews mention dogs being given a thorough check before vaccinations and appointments running on time.
• •Diagnostics and imaging: in-house laboratory testing, ECG, X-rays, and ultrasound are listed.
• •Treatment support and ongoing care: reviews mention help with an abscess requiring antibiotics, medication being ordered for a dog with a kidney condition, and advice around more complex problems including anxiety in dogs and feline hyperesthesia syndrome.
• •Dentistry and practical procedures: dentistry is listed, and reviews also mention nail or claw clipping and help with long-haired cat matting/clumping fur being resolved quickly.
• •Emergency and out-of-hours care: out-of-hours services are provided via Medivet 24 Hour Alfreton, with phone assessment stated as free of charge.
• •Training status: the practice is listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The stated out-of-hours consultation fee is £130, and several reviewers describe the practice as having fair prices, with one also mentioning a petplan club.

People

• •Paisley (vet): strongly praised in recent reviews for being patient, reassuring, and practical. Owners mention help with a cat showing signs of feline hyperesthesia syndrome, support for ongoing kidney treatment, and arranging medication without fuss.
• •Katy (vet): repeatedly praised for her calm, kind handling of anxious or difficult dogs, with one owner describing the appointment as “night & day” compared with a previous visit.
• •Eddie (vet): described as friendly and thorough, including giving dogs a proper check before vaccinations.
• •Jackie (vet): one review reports that a claw clip was completed successfully, but the owner felt communication and follow-up advice were poor.
• •Reception team: recent feedback also highlights a helpful, friendly front-desk team.

Reviews

Google rating: 4.6/5 from 206 reviews. Recent feedback is mostly very positive, with a few comments showing that experiences can still vary between clinicians.

• •Friendly, efficient service: several owners mention being seen on time or straight away, and describe the team as helpful, kind, and professional.
• •Strong individual praise for Paisley and Katy: Paisley is highlighted for patience, clear advice, and a no-fuss approach; Katy is especially praised for managing fearful or anxious dogs with care and understanding.
• •Good handling of both routine and practical problems: reviews mention thorough vaccination appointments, quick help for a long-haired cat’s matted fur, and support with antibiotics and ongoing medication while away from a usual vet.
• •One notable negative review on communication: a nail-clip appointment was criticised for a brusque manner and limited explanation, despite the procedure itself being completed successfully.