Medivet Matlock – Vets in Matlock
Clinic Overview
Medivet Matlock is part of the Medivet veterinary group (not an independent practice). It appears set up for a broad caseload across multiple species—cats, dogs, rabbits, small mammals, and also exotics (including birds and reptiles)—with in-practice diagnostics and imaging listed (in-house lab, X‑rays, ultrasound, ECG). Out-of-hours care is arranged through a Medivet 24‑hour site, with a stated out-of-hours consult fee of £130 and no charge for assessment by phone.
From the latest reviews available to us, owners often mention being seen on time and vets doing thorough checks before vaccinations, plus strong handling of anxious or difficult-to-examine dogs (one owner describes a “night & day” improvement with a particular vet). One review, however, reports very poor communication and minimal advice during a nail-clip appointment, suggesting the experience can vary significantly depending on which vet you see.
Services
Based on the clinic website summary and the reviews, services and capabilities mentioned include
- •15-minute consultations
- •Vaccinations (a vet is described as giving dogs “a good check over before their vaccinations”)
- •Dentistry
- •Diagnostics and monitoring: in-house laboratory, ECG
- •Imaging: X‑rays, ultrasound
- •Nurse clinics
- •Home visits
- •Grooming/coat care support (one cat’s matted/clumping fur was “resolved speedily” during a visit)
- •Nail/claw clipping (mentioned in a review)
- •Emergency / out-of-hours care: out-of-hours services are provided via Medivet 24 Hour Alfreton (per the website summary). The site states no charge for assessment by phone.
The practice is also listed as a Veterinary Nurse Training facility (structured clinic data).
Pricing
- •Out-of-hours consultation fee: £130 (website summary).
- •A reviewer mentions “fair prices” and a “petplan club,” but no specific prices are stated.
People
Named team members mentioned in reviews
- •Eddie (vet): described as friendly; a reviewer says he checked the dogs over before giving vaccinations.
- •Katy (vet): repeatedly highlighted for managing anxious/fearful dogs—one owner says she listened, understood their difficulties, and helped them start a medication trial to improve anxiety.
- •Jackie (vet): one reviewer reports a poor communication experience (no introduction, minimal explanation, limited follow-up advice). The same reviewer notes the claw clip itself was completed successfully, but they left unsure about findings (mites were mentioned without clear guidance).
Reviews
4.5 stars from 199 reviews. - Timeliness and routine care: several owners mention being seen on time/straight away, and receiving a good check-over during vaccination visits.
- •Handling nervous or complex dogs: specific praise for patience and listening when dogs are anxious or difficult to examine; one owner describes “night & day” compared with a previous appointment.
- •Cat handling and practical fixes: examples include resolving long-haired cat matting/clumping fur quickly.
- •Inconsistency depending on vet: one owner explicitly says the experience “depends very much on which vet you see,” and describes a visit where communication and aftercare advice felt lacking despite the procedure being completed.
Special Services
Animals Treated at Medivet Matlock
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Medivet Matlock
Opening Hours
Hours
Reviews for Medivet Matlock
Note: Showing the 5 most recent Google reviews out of 199 we track in total. Recent reviews may not be representative of overall sentiment.
Marie Seddon
3 weeks ago
Glitzer Galaxy
a month ago
Karen Salt
a month ago
The appointment was on time and the vet was very pleasant.
BlueTopaz 1980
a month ago
Good practice. Wonderful with my pet cat. Helpful and friendly. Fair prices, good petplan club. Recommended
Roger Young
2 months ago
A professional, helpful and friendly service. We always have confidence in the services provided.
Chris Lightfoot
3 months ago
I brought my cat in to try to resolve some clumping fur, (she is long haired and occasionally her fur mats under her stomach and on her haunches). It was resolved speedily and expertly. Thank you.
Amanda Buswell
3 months ago
I have mixed feelings about this veterinary practice, depends very much on which vet you see. Yesterday I had an appointment for my old girl dog to have her claws clipped, we've struggled for a few years now. The receptionist was friendly but the vet certainly wasn't! She called my dogs name, but wasn't a greeting of 'hello, how can I help' or so how is she with her claws '.. Nothing.. She didn't introduce herself, she didn't ask anything, she knew why I was there because of the telephone booking info. I started a bit of a dialog ie as to how my girl is, and doesn't like her claws been cut, so may be a bit aggressive, the first thing she said was 'well you've asked us to interfere'.. Rude?! She listened to her heart, but didn't tell me anything. I held my dog firmly and I can't deny she (I refer to her as she, but since looking up on here I see her name is Jackie) did manage to cut her claws successfully, which I was pleased about. She did mumble something about some orange in her claws,... Mites was mentioned, but said no more. That was it,.. Literally she said no words.. I said, I might bring her back in 3 months, I suggested that, she didn't give me any follow up advice on going back. I must have been in the room all of 3 minutes, 4max. I even poked my head back in the room because it dawned on me she'd not said if my dogs heart sounded ok?! Very poor customer care for both dog and owner.. Since coming home I notice my dog is licking her front paw alot.. Is it mites? She didn't give me any advice, I look on Google it says 'discuss with vet'! Surely she could have given some advice incase it is that. Disappointed really as the last vet I saw there was v helpful. Would sooner not see 'Jackie' ever again, or maybe she can brush up on her people skills.
Jane Berry
5 months ago
Arrived on time and seen straight away. Eddie the vet was friendly and gave the dogs a good check over before their vaccinations.
Lynne Wilson
6 months ago
Absolutely amazing care of my new 'older' lady who hasnt had the best of life previously. My little one had the full attention and was put at ease by lovely Katy and the team ❤️ Well done Wicket 👏 and look at the transformation since coming into the care of a good team. She is now thriving.
Joanne Johnson
6 months ago
We have a great big challenge of a Labrador with too many issues to list!🫣 Anxiety & fear is a key issue. The care, patience and soothing kindness vet ‘Katy’ showed to both Teddy and us was exemplary ❤️ the appointment was literally night & day compared to our previous visit. She listened, understood our difficulties and went above & beyond to help us. After some research, we are now trialing a new meditation for Ted that will hopefully make a happier, more relaxed life for all of us🙏🏼 We are so thankful to this lovely young lady for going the extra mile and treating our goofy boy so brilliantly 🐾🫶🐾
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