Dog & Cat Vets in Hereford

## Summary Hereford Vets4Pets Ltd is part of the Vets4Pets chain and operates from within a Pets at Home store. Based on the information available, the practice covers routine care (vaccinations and neutering), longer-term condition management (a dog’s diabetes was discussed in detail), and surgical/dental work (an “extensive dental procedure” is mentioned), with emergency care listed in the clinic data and owners describing urgent accident treatment after a cat was run over. Reviews repeatedly point to staff taking time to explain procedures and answer questions, and to practical support around paperwork and medicines (help with an insurance claim and sourcing medication online). One recent review describes a serious consent concern involving euthanasia of a rescued wild bird, which conflicts with other reviews that describe sensitive end‑of‑life support. ## Services - **Emergency veterinary services** (listed in clinic data). - **Veterinary nurse training facility** (listed in clinic data). - **Neutering** (dog neuter described; explanations and questions invited). - **Vaccinations**, including handling a nervous dog during vaccination (a staff member is described as being very patient). - **Dental procedures** (a senior dog had an “extensive dental procedure,” with surgery and recovery discussed). - **Accident/trauma care** (cat treated after being run over; procedure steps explained to the owner). - **Chronic condition management** (support and guidance after a dog was diagnosed with diabetes). - **End-of-life care** is referenced in reviews (support when a cat died); one owner also alleges euthanasia was performed on a rescued bird without permission. ## People - **Elliot** (described as practice director in one review): mentioned for clearly explaining each step of a procedure after a cat was run over, and for helping an owner manage a dog’s new diabetes diagnosis (including insurance-claim help and arranging medication sourcing). Also named in relation to a senior dog’s dental procedure and recovery. - **Jess**: described as “super patient” while vaccinating a nervous dog, with the owner noting the team had worked over time to help the dog feel more relaxed during visits. - **Reception/front desk team**: described as helpful and well-informed, with owners noting they weren’t rushed and were invited to ask questions. ## Reviews **Google rating: 4.7 stars from 346 reviews.** Themes below are drawn from the latest written reviews available to us. - **Clear explanations and time for questions** (e.g., neutering and accident treatment described step-by-step, with staff explicitly asking if owners had questions). - **Handling anxious/nervous pets** (owners describe staff taking extra time to keep nervous dogs calm for visits and vaccinations). - **Support during difficult moments**: several reviews mention sensitive handling when pets died, and reassurance during significant procedures (including a dental surgery and recovery). - **Practical admin/medication help**: one owner highlights fast support with an insurance claim and sourcing diabetes medication online. - **A serious consent complaint**: one recent 1‑star review alleges a rescued wild bird was euthanised without the owner being asked first; this sits in direct contrast to other reviews describing compassion and sensitivity.

## Summary The Laurels Veterinary Group is an RCVS Practice Standards accredited small-animal practice offering both in-clinic and remote options (including a “Video Vet”). Based on its website and the latest reviews, it appears set up for everyday primary-care needs plus routine surgery and ongoing support: owners describe pets being treated for illness with a clear plan in place quickly, dogs coming in for surgery (including neutering), and follow-on aftercare being discussed. Several reviewers also mention thoughtful bereavement support, including condolence messages/cards after pets were lost. Concrete examples owners describe include: being fitted in quickly for an unwell cat and leaving with diagnosis/medication/next steps within around 10 minutes; dogs returning for ongoing care and “aftercare” where owners felt able to ask questions; and pets being handled gently post-op (including nurses soothing a dog after neutering). ## Services From the clinic website and reviews, services referenced include: - Small-animal consultations and health checks (including “free health check” mentioned on the website). - Wellness screening (website lists wellness screening; price noted below). - Repeat prescriptions. - Video Vet (remote consultations). - Puppy and kitten “fun consults.” - Nervous pet consultations. - Pet travel assistance (support for relocating pets abroad is referenced on the website). - Surgery (owners mention their dog having surgery). - Neutering (specifically mentioned in a review). - Anal gland expression (specifically mentioned in a review). - Emergency appointments are referenced in reviews (including a Christmas Day emergency appointment), but no formal out-of-hours policy is stated in the available website summary. ## Pricing - Wellness screening: **£60** (website). - **Free health check** is mentioned on the website (no further terms provided). - Consultations are stated as being included as part of a **Pet Health Club® Plus plan** (no plan price provided). ## People Named team members mentioned in reviews: - **Andrew (vet)** – owners describe reassurance during an emergency appointment, and one owner notes their dog becoming comfortable with him over time. - **Ralph (vet)** – mentioned alongside Andrew as a vet a dog “got used to,” suggesting consistent continuity for some clients. - **Lynn (receptionist)** – described as friendly with a good sense of humour in day-to-day interactions. Other staff mentioned (not named): nurses are described gently soothing a dog post-neutering, and staff are repeatedly noted as supportive during pet loss (including sending condolence cards/messages). ## Reviews **4.8 stars from 157 reviews.** Themes below are drawn from the latest written reviews available to us. - **Speed and clarity in urgent situations:** one owner reports being booked in quickly for a sick cat and leaving with diagnosis, medication, and a plan within ~10 minutes, alongside a proper exam that took the cat’s stress into account. - **Surgery and routine procedures with aftercare:** reviews reference surgery, neutering, and anal gland expression; longer-term clients mention being able to ask questions about treatment and aftercare and what to monitor at home. - **Handling and familiarity with pets:** owners mention staff “know the animals,” and that dogs became more comfortable attending over time with specific vets. - **Bereavement support:** multiple reviews describe sensitive support when pets (including kittens) were lost, with condolence messages/cards specifically mentioned.

## Summary Brookfield Veterinary Practice describes itself as a family-run, independent practice and says it runs its own 24-hour emergency service for registered clients. The website highlights formal accreditations including Cat Friendly Clinic (Gold), a Rabbit Friendly Clinic Award, and membership of the Practice Standards Scheme, plus an RCVS Client Care Award. From the latest reviews available, owners most often describe: swift appointment availability; vets who listen, examine, and then talk through treatment options; and strong handling of anxious or reactive pets (including taking multiple visits over weeks to build trust for a vaccination). There are also specific mentions of out-of-hours help on a Sunday evening, and thorough diagnostic workups (“every possible avenue of diagnosis”). ## Services Services stated on the clinic website include: - Home visits - Animal health certificates - Behavioural consultations - Surgery - Laser treatment - Laparoscopy - Veterinary dentistry - Euthanasia Emergency care (as stated on the website): - Own 24-hour emergency service for registered clients Services evidenced in reviews: - Out-of-hours appointment for an unwell dog (Sunday evening) - Vaccinations, including accommodating a reactive/fearful dog over multiple visits - Diagnostic investigations for a cat (described as combining physical exam and “external tests”) - Rabbit check-up with handling adapted for a nervous rabbit ## People - **Jemima** (vet, per review context): mentioned for an out-of-hours Sunday evening appointment; described as putting the owner at ease and explaining the situation in plain language during a stressful visit. - **Eilish** (role not stated; clinical staff in review context): repeatedly accommodated a reactive/fearful dog needing vaccination, spending time over a number of weeks to gain the dog’s trust before vaccinating. ## Reviews **Google rating: 4.8 stars from 263 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention friendly reception and clinical staff, with appointments “swiftly arranged.” - Consultations described as structured: listening first, then examination, then discussion of treatment options. - Out-of-hours care is specifically referenced (Sunday evening), with an emphasis on clear explanations and calming manner. - Several reviews highlight careful handling and patience with nervous animals (reactive dog over weeks; rabbit that dislikes being handled). - One owner describes a particularly thorough diagnostic approach for a cat (“every possible avenue of diagnosis,” combining hands-on exam with tests). - Pricing is only mentioned comparatively in reviews (e.g., “more reasonably priced” and “reasonably priced flea treatments”), without specific amounts.

## Summary Holmer Veterinary Surgery is a veterinary practice that also operates as a **Veterinary Nurse Training facility**. Recent reviews describe it as set up for **rapid access appointments** (including same-day) and **urgent walk-in situations**, with one account of staff responding quickly when a cat had been run over. Owners also mention **separate waiting-room areas for cats and dogs**, which some find helps reduce stress for pets. Concrete specifics mentioned by reviewers include: - Getting an appointment “straight away” and being **seen within 3 minutes**. - **Multiple vets** involved in a recent case (“saw 4 vets”) with consistent care. - A **vet nurse arriving quickly** after calling an emergency number, followed shortly by a vet. - **Waiting areas divided for cats and dogs**. ## Services Services and capabilities mentioned in the available information and reviews include: - **Veterinary consultations** with access to multiple vets (one owner reports seeing 4 vets during a recent episode of care). - **Same-day appointments** for unwell pets (mentioned by more than one owner). - **Urgent response** after calling an emergency number (described in a road-traffic-injury scenario involving a cat). - **Cat/dog-separated waiting areas** (a facility feature noted by an owner). - **Veterinary Nurse Training** (listed as a service/specialisation). ## People No individual clinicians are named in the information provided, but reviewers repeatedly mention: - **Vets as a group:** described as consistent across different clinicians (“saw 4 vets and all were excellent with him”). - **Vet nurse:** one reviewer describes a nurse arriving “really quickly” after an emergency call and being “lovely & helpful.” - **Reception team:** described as “friendly and helpful,” with owners noting smooth access to appointments. ## Reviews **Google rating: 4.9 stars from 552 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast access to care:** examples include being given an appointment immediately and being seen within minutes. - **Handling urgent situations:** one review describes quick staff arrival after an emergency call for an injured cat, with the vet arriving shortly after. - **Facilities that reduce pet stress:** a reviewer notes **separate cat and dog sections** in the waiting room. - **Money discussions perceived as low-pressure:** multiple owners say the focus felt like the pet’s needs came first, with billing not presented “in your face.”

## Summary Belmont Vets Ltd is a small-animal practice that treats cats, dogs and several small pets (including rabbits, guinea pigs, ferrets and hamsters) and is accredited as an **RCVS Cat Friendly Clinic**. The clinic advertises **preventative healthcare plans (Pet Health Club®)**, **free nurse clinics**, and additional options like **K‑Laser Therapy** and **pet travel health certificates**. From the latest reviews available, owners most often describe: - **Kind, respectful handling** from the whole team (receptionists, nurses and vets). - **Thorough investigations**, with one owner saying a vet “went out of her way to get to the bottom of the issue” for their cat. - **Serious-case care**, including life-saving surgery after early cancer signs were spotted, and support through a leg amputation recovery. Emergency/out-of-hours is **unclear from the information provided**: the clinic is described as providing emergency vet services, but one recent review states there is **no out-of-hours service**. ## Services Services and capabilities mentioned on the clinic website and/or in reviews include: - Routine consultations and **routine vaccinations** - **Neutering** - **Dental advice** - **Microchipping** - **Puppy & kitten packages** - **Preventative healthcare plans (Pet Health Club®)** - **Blood pressure monitoring** - **Free nurse clinics** - **K‑Laser Therapy** (also mentioned by an owner as helpful for wound healing) - **Pet Travel**: animal health certificates and export health certificates - **Kennel Club Respiratory Function Grading Scheme** - **Visiting clinicians** in: - Cardiology - In-depth ultrasonography - Orthopaedics - Surgery referenced in reviews includes: - **Cancer-related surgery** after early signs were noticed - **Leg amputation** and recovery support Emergency care: the website/clinic data states emergency services are provided, but a review reports no out-of-hours service. ## People Named team members listed by the clinic include: - **Paige King** (Practice Manager) - **Maria Mercer** (Clinical Director) - Veterinary surgeons: **Charlotte Bancroft**, **Hannah Belli**, **Charlotte Matthews**, **Georgia Millan** - Nursing team: **Charlotte Morgan** (Head Registered Veterinary Nurse), **Daniel O’Leary** (Registered Veterinary Nurse) In the written reviews available to us, **Hannah (vet)** is specifically mentioned for taking extra time to investigate a cat’s problem and being described as knowledgeable and kind. Reviews also repeatedly credit **reception staff, nurses and vets as a group** for being helpful and supportive. ## Reviews **4.7 stars from 451 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Consistent kindness and respectful treatment**, including a “lovely welcome” at reception and owners feeling supported by the whole team. - **Long-term trust**, with one reviewer saying they’ve used the practice for 20 years. - **High-impact medical outcomes** described by owners, including early cancer signs spotted leading to life-saving surgery, and post-operative recovery support after an amputation. - **K‑Laser therapy** is specifically recommended by an owner for speeding wound healing. - **Out-of-hours/emergency provision is disputed**: clinic information describes emergency services, while one recent reviewer says there is no out-of-hours service.