The Laurels Veterinary Group – Vets in Hereford
Clinic Overview
- Fast access when pets are unwell: owners describe being seen quickly for problems such as a poorly cat or an injured puppy, with prompt examination, medication and a clear plan. - Friendly, reassuring care: several reviews mention approachable staff, attentive consultations, and confidence in the standard of care. - Good continuity and aftercare: longer-term clients say they feel able to ask questions about treatment and recovery, and some mention pets becoming more settled with familiar vets such as Andrew and Ralph.
The Laurels Veterinary Group is an IVC Evidensia practice in Hereford. It offers a broad range of small-animal care, including routine consultations, surgery, repeat prescriptions, remote appointments and pet travel support. Recent owner feedback points to quick help for urgent problems, clear explanations, and kind handling during both treatment and bereavement.
Services
- •General consultations and preventive care: small-animal consultations and health checks are listed, including a free health check, along with wellness screening, repeat prescriptions, puppy and kitten fun consults, and consultations for nervous pets.
- •Treatment and procedures: reviews mention surgery, neutering, anal gland expression, and ongoing treatment with aftercare and advice on what to monitor at home.
- •Extra support options: the website references Video Vet remote consultations and pet travel assistance for owners relocating pets abroad.
- •Urgent care examples: owners describe being fitted in quickly for an unwell cat and an injured puppy, with prompt examination, medication and follow-up advice. Emergency appointments are also mentioned in reviews, including on Christmas Day, though no formal out-of-hours policy is stated here.
Pricing
No published pricing information is currently available for this clinic.
People
- •Andrew (vet): praised for reassurance during an emergency appointment, and mentioned by owners as a vet their dog became comfortable with over time.
- •Ralph (vet): mentioned alongside Andrew as a familiar vet who helped a nervous dog settle better with visits.
- •Lynn (receptionist): remembered as friendly and good-humoured in day-to-day interactions.
- •Wider team: reviews also highlight supportive nurses and reception staff, including gentle post-op handling and thoughtful condolence messages after pet loss.
Reviews
The clinic has a 4.8-star Google rating from 157 reviews. Recent feedback is very positive overall, with recurring themes including
- •Fast access when pets are unwell: owners describe being seen quickly for problems such as a poorly cat or an injured puppy, with prompt examination, medication and a clear plan.
- •Friendly, reassuring care: several reviews mention approachable staff, attentive consultations, and confidence in the standard of care.
- •Good continuity and aftercare: longer-term clients say they feel able to ask questions about treatment and recovery, and some mention pets becoming more settled with familiar vets such as Andrew and Ralph.
- •Kindness at difficult moments: bereavement support stands out, with owners describing staff as sensitive when pets were lost and appreciative of condolence cards or messages.
