The Laurels Veterinary Group

The Laurels Veterinary Group is a small-animal practice that multiple reviewers describe using for both cats and dogs, including first-time owners and rescue pets. Recent reviews repeatedly mention staff taking time to answer questions, helping owners choose an appropriate health plan (with one owner noting they were guided to the “right plan, not just the most expensive”), and being able to arrange an appointment quickly after registration (seen the following day in one account). Owners also mention supportive handling around euthanasia for an elderly cat, and a “no nonsense” approach with “no surprises with the bill.”

Services

Services and situations explicitly mentioned by reviewers include

• •Pet registration and new-owner support: answering lots of questions and guiding a first-time owner through how to register.
• •Health plan options: staff discussing plan choices and steering an owner toward an appropriate plan rather than the most expensive.
• •Vaccinations/injections: “first injection” for puppies.
• •Microchipping: puppies microchipped.
• •End-of-life care: support around euthanasia for an elderly cat (“amazing with us after we had to have our eldest cat put to sleep”).
• •General dog and cat care: multiple cats registered; care for small-breed dogs (Chihuahua crosses) and an ageing terrier cross described as difficult to handle.

Reviews

4.9 stars from 124 reviews.

• •Practical, straightforward care and billing clarity: one owner describes the vets as “no nonsense” with “no surprises with the bill.”
• •Help for new clients choosing plans: a first-time vet user reports staff answered many questions, explained registration, and advised on a health plan without upselling.
• •Handling of challenging or anxious pets: an owner of an ageing terrier cross says staff dealt with their dog “with grace and humour.”
• •Support during difficult moments: a cat owner highlights how the team helped them through euthanasia.
• •Continuity and familiarity: reviewers mention staff “always remember your pet,” and “go the extra mile” for their dogs.