The Laurels Veterinary Group – Vets in Hereford
Clinic Overview
The Laurels Veterinary Group is an RCVS Practice Standards accredited small-animal practice offering both in-clinic and remote options (including a “Video Vet”). Based on its website and the latest reviews, it appears set up for everyday primary-care needs plus routine surgery and ongoing support: owners describe pets being treated for illness with a clear plan in place quickly, dogs coming in for surgery (including neutering), and follow-on aftercare being discussed. Several reviewers also mention thoughtful bereavement support, including condolence messages/cards after pets were lost.
Concrete examples owners describe include: being fitted in quickly for an unwell cat and leaving with diagnosis/medication/next steps within around 10 minutes; dogs returning for ongoing care and “aftercare” where owners felt able to ask questions; and pets being handled gently post-op (including nurses soothing a dog after neutering).
Services
From the clinic website and reviews, services referenced include
- •Small-animal consultations and health checks (including “free health check” mentioned on the website).
- •Wellness screening (website lists wellness screening; price noted below).
- •Repeat prescriptions.
- •Video Vet (remote consultations).
- •Puppy and kitten “fun consults.”
- •Nervous pet consultations.
- •Pet travel assistance (support for relocating pets abroad is referenced on the website).
- •Surgery (owners mention their dog having surgery).
- •Neutering (specifically mentioned in a review).
- •Anal gland expression (specifically mentioned in a review).
- •Emergency appointments are referenced in reviews (including a Christmas Day emergency appointment), but no formal out-of-hours policy is stated in the available website summary.
Pricing
- •Wellness screening: £60 (website).
- •Free health check is mentioned on the website (no further terms provided).
- •Consultations are stated as being included as part of a Pet Health Club® Plus plan (no plan price provided).
People
Named team members mentioned in reviews
- •Andrew (vet) – owners describe reassurance during an emergency appointment, and one owner notes their dog becoming comfortable with him over time.
- •Ralph (vet) – mentioned alongside Andrew as a vet a dog “got used to,” suggesting consistent continuity for some clients.
- •Lynn (receptionist) – described as friendly with a good sense of humour in day-to-day interactions.
Other staff mentioned (not named): nurses are described gently soothing a dog post-neutering, and staff are repeatedly noted as supportive during pet loss (including sending condolence cards/messages).
Reviews
4.8 stars from 157 reviews. - Speed and clarity in urgent situations: one owner reports being booked in quickly for a sick cat and leaving with diagnosis, medication, and a plan within ~10 minutes, alongside a proper exam that took the cat’s stress into account.
- •Surgery and routine procedures with aftercare: reviews reference surgery, neutering, and anal gland expression; longer-term clients mention being able to ask questions about treatment and aftercare and what to monitor at home.
- •Handling and familiarity with pets: owners mention staff “know the animals,” and that dogs became more comfortable attending over time with specific vets.
- •Bereavement support: multiple reviews describe sensitive support when pets (including kittens) were lost, with condolence messages/cards specifically mentioned.
Animals Treated at The Laurels Veterinary Group
Animals We Treat
Companion Animals
Opening Hours – The Laurels Veterinary Group
Opening Hours
Hours
Reviews for The Laurels Veterinary Group
Note: Showing the 5 most recent Google reviews out of 157 we track in total. Recent reviews may not be representative of overall sentiment.
marija langton
a week ago
I now have a new puppy after losing my wonderful Peggy. Staff were so caring when I lost her, couldn't ask for better care. They have been brilliant with the new pup, answering any questions I had. Wouldn't go to any other vet.
christine smith
3 weeks ago
Despite surgery my dog still loves them and so do we, they are friendly and know the animals which is what its all about
Yasmin Harris
2 months ago
The staff are very friendly and my beuitiful dog molly gets great care when she has to go there. Mollys also got used to andrew and Ralph both very good vets. She will go into vets bit better now. Thankyou andrew and Ralph . Thankyou everyone so much for all you do for molly. x
Martha Lockwood
4 months ago
Always really nice people here, attentive and I have confidence they give very good care. Would recommend
Martha Lockwood
a month ago
Always really nice people here, attentive and I have confidence they give very good care. Would recommend
Rachel Wannell
a month ago
I have been with the Laurels vets for over 25 years and many of my own dogs and fosters from rescue have had treatment there. All my dogs have been well cared for during treatment and day care and also the aftercare. I feel I am able to ask questions regarding treatment, aftercare and anything I should look out for regarding my dogs health. Highly recommended to new clients and fiends
Rachel Wannell
4 months ago
I have been with the Laurels vets for over 25 years and many of my own dogs and fosters from rescue have had treatment there. All my dogs have been well cared for during treatment and day care and also the aftercare. I feel I am able to ask questions regarding treatment, aftercare and anything I should look out for regarding my dogs health. Highly recommended to new clients and fiends
natasha markham
a month ago
Fantastic service from phone call to consultation. I called up in a panic due to my cat being poorly. They were sympathetic and helpful. They booked me in to see the vet after his morning surgery and we were seen very quickly. The vet was engaging, asked the right questions and we were diagnosed, medicated and had a plan in place going forward within 10 mins! He knew what he was looking for and took the time to examine Rae properly whilst appreciating he was poorly and stressed. Thank you
Laura Tibbs
5 months ago
Been absolutely amazing with all our animals and so sensitive today when we lost our kittens. Best vets around
Ian Robson
a year ago
I`ve reluctantly had to switch vets after moving from Hereford to Bromyard but I just wanted to say how caring, thoughtful, understanding and professional all the team members I interacted with truly are. Especially, Andrew, who even on a Christmas day emergency appointment greeted me and my little Bonnie with a warm smile and gave me all the reassurance I needed. I`ve nothing but happy memories that still make me chuckle to this day. The time when I arrived to collect Dillon and Roly after they'd both been neutered, Roly (just a pup) came bounding out from around the back, bouncing around without a care in the world whilst Dillon (his Dad) was cradled in one nurses arms with another nurse soothing and gently stroking him. The beautiful condolence card and message I received after I lost Roly was totally unexpected and greatly appreciated. A special thanks for all the times my dogs stinky anal glands were expressed and finally, thanks for all the little chats I had with the receptionists, I`m thinking of you, Lynn, who is super friendly with a good sense of humour. P.S. Dillon is still going strong and will soon be 16yrs young. His selective hearing and milky eyes are in decline plus he sleeps most of the time which is expected but I'm convinced he`s still got a few good years left in him.
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