Wye Valley Vets Ltd

Wye Valley Vets Ltd is a founder-led practice established in 2015 by Dr Chris Dixon (no wider corporate group is mentioned). The clinic describes a purpose-built facility adapted for veterinary use, including separate dog and cat areas, on-site diagnostic equipment, a laboratory, and a pharmacy/prescriptions service. The website also highlights surgical capability (including TPLO and eye surgery), and the practice is listed as a veterinary nurse training facility.

In recent reviews, owners most often point to specific, practical positives: being seen the same day when needed, successful cruciate surgeries without post-op infections reported, and dental extractions handled with a “fair and reasonable” invoice. One recent account strongly conflicts with this, alleging a lack of monitoring and discussion of options during a serious blood-platelet condition (thrombocytopenia), and no support over a final 20-hour deterioration.

Services

Services and capabilities explicitly referenced on the clinic website and/or in recent reviews include

• •Surgery
• •TPLO surgery (listed on the website)
• •Eye surgery (listed on the website)
• •Cruciate surgery (owners describe dogs operated on twice for cruciate issues, with no infections/problems reported)
• •Dentistry
• •Dental extractions (mentioned in a recent review)
• •Preventive care
• •Vaccinations (website topic + owners mention first vaccinations for puppies)
• •Parasite awareness (noted via an in-consult explanation to a child using a parasite poster, per one review)
• •Neutering / reproductive care
• •Neutering (website topic)
• •Chemical castration (website topic)
• •End-of-life care
• •“Saying Goodbye” (listed on the website as a client information topic)
• •Facilities (as described by the clinic)
• •Consulting rooms, operating facilities, kennels/cattery, complementary treatment, diagnostic equipment, laboratory, pharmacy/prescriptions
• •Separate dog and cat areas
• •Emergency care
• •The clinic states that emergencies can be contacted separately and that charges apply (no further detail provided in the available summary)

People

Named team members listed on the clinic website include

• •Dr Chris Dixon (founder; frequently mentioned in reviews in relation to surgery and decision-making)
• •Dr Liz Ford
• •Dr Clare Johnson
• •Aimee Craig (RVN)
• •Amy Carter (RVN)
• •Annabelle Ward (RVN)
• •Lindsay Byrne
• •Becca Hurst
• •Hannah Froggatt-Jury

What owners describe (grounded in specific examples from the latest reviews)

• •Dr Chris Dixon is repeatedly credited with successful surgical outcomes (including a pug “through surgeries” without issues, and cruciate surgeries without infections reported). One reviewer, however, alleges he did not adjust medication or communicate worsening blood results during a thrombocytopenia case, and that follow-up/support was absent during rapid deterioration.
• •An “Amy” is singled out as the main contact during a dental extraction case and described as “superb” (the review does not specify a surname).

Reviews

Google rating: 4.7 stars from 346 reviews.

• •Surgery outcomes are a frequent reason people choose the clinic, including cruciate surgeries (reported twice for one dog) and surgeries for a pug, with owners saying there were no complications.
• •Same-day appointments are specifically mentioned when owners felt their pet needed to be seen urgently.
• •Dentistry is referenced with concrete detail (dental extractions), alongside a comment about a “fair and reasonable” invoice.
• •Pricing is repeatedly raised as a decision factor, described as a “fraction” of what some other practices charge and “fair/competitive” (no exact prices given).
• •Communication and guidance gets detailed praise in some visits, such as taking time to explain parasites to a child during a vaccination appointment.
• •A serious negative account conflicts with the above, alleging poor follow-up and lack of option-discussion during thrombocytopenia management, delayed escalation (hospitalisation not mentioned until very late), and no support during a final critical period.