Specialist Vets in Hereford

## Summary Hereford Vets4Pets Ltd is part of the Vets4Pets chain and operates from within a Pets at Home store. Based on the information available, the practice covers routine care (vaccinations and neutering), longer-term condition management (a dog’s diabetes was discussed in detail), and surgical/dental work (an “extensive dental procedure” is mentioned), with emergency care listed in the clinic data and owners describing urgent accident treatment after a cat was run over. Reviews repeatedly point to staff taking time to explain procedures and answer questions, and to practical support around paperwork and medicines (help with an insurance claim and sourcing medication online). One recent review describes a serious consent concern involving euthanasia of a rescued wild bird, which conflicts with other reviews that describe sensitive end‑of‑life support. ## Services - **Emergency veterinary services** (listed in clinic data). - **Veterinary nurse training facility** (listed in clinic data). - **Neutering** (dog neuter described; explanations and questions invited). - **Vaccinations**, including handling a nervous dog during vaccination (a staff member is described as being very patient). - **Dental procedures** (a senior dog had an “extensive dental procedure,” with surgery and recovery discussed). - **Accident/trauma care** (cat treated after being run over; procedure steps explained to the owner). - **Chronic condition management** (support and guidance after a dog was diagnosed with diabetes). - **End-of-life care** is referenced in reviews (support when a cat died); one owner also alleges euthanasia was performed on a rescued bird without permission. ## People - **Elliot** (described as practice director in one review): mentioned for clearly explaining each step of a procedure after a cat was run over, and for helping an owner manage a dog’s new diabetes diagnosis (including insurance-claim help and arranging medication sourcing). Also named in relation to a senior dog’s dental procedure and recovery. - **Jess**: described as “super patient” while vaccinating a nervous dog, with the owner noting the team had worked over time to help the dog feel more relaxed during visits. - **Reception/front desk team**: described as helpful and well-informed, with owners noting they weren’t rushed and were invited to ask questions. ## Reviews **Google rating: 4.7 stars from 346 reviews.** Themes below are drawn from the latest written reviews available to us. - **Clear explanations and time for questions** (e.g., neutering and accident treatment described step-by-step, with staff explicitly asking if owners had questions). - **Handling anxious/nervous pets** (owners describe staff taking extra time to keep nervous dogs calm for visits and vaccinations). - **Support during difficult moments**: several reviews mention sensitive handling when pets died, and reassurance during significant procedures (including a dental surgery and recovery). - **Practical admin/medication help**: one owner highlights fast support with an insurance claim and sourcing diabetes medication online. - **A serious consent complaint**: one recent 1‑star review alleges a rescued wild bird was euthanised without the owner being asked first; this sits in direct contrast to other reviews describing compassion and sensitivity.

## Summary Brookfield Veterinary Practice describes itself as a family-run, independent practice and says it runs its own 24-hour emergency service for registered clients. The website highlights formal accreditations including Cat Friendly Clinic (Gold), a Rabbit Friendly Clinic Award, and membership of the Practice Standards Scheme, plus an RCVS Client Care Award. From the latest reviews available, owners most often describe: swift appointment availability; vets who listen, examine, and then talk through treatment options; and strong handling of anxious or reactive pets (including taking multiple visits over weeks to build trust for a vaccination). There are also specific mentions of out-of-hours help on a Sunday evening, and thorough diagnostic workups (“every possible avenue of diagnosis”). ## Services Services stated on the clinic website include: - Home visits - Animal health certificates - Behavioural consultations - Surgery - Laser treatment - Laparoscopy - Veterinary dentistry - Euthanasia Emergency care (as stated on the website): - Own 24-hour emergency service for registered clients Services evidenced in reviews: - Out-of-hours appointment for an unwell dog (Sunday evening) - Vaccinations, including accommodating a reactive/fearful dog over multiple visits - Diagnostic investigations for a cat (described as combining physical exam and “external tests”) - Rabbit check-up with handling adapted for a nervous rabbit ## People - **Jemima** (vet, per review context): mentioned for an out-of-hours Sunday evening appointment; described as putting the owner at ease and explaining the situation in plain language during a stressful visit. - **Eilish** (role not stated; clinical staff in review context): repeatedly accommodated a reactive/fearful dog needing vaccination, spending time over a number of weeks to gain the dog’s trust before vaccinating. ## Reviews **Google rating: 4.8 stars from 263 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention friendly reception and clinical staff, with appointments “swiftly arranged.” - Consultations described as structured: listening first, then examination, then discussion of treatment options. - Out-of-hours care is specifically referenced (Sunday evening), with an emphasis on clear explanations and calming manner. - Several reviews highlight careful handling and patience with nervous animals (reactive dog over weeks; rabbit that dislikes being handled). - One owner describes a particularly thorough diagnostic approach for a cat (“every possible avenue of diagnosis,” combining hands-on exam with tests). - Pricing is only mentioned comparatively in reviews (e.g., “more reasonably priced” and “reasonably priced flea treatments”), without specific amounts.

## Summary Holmer Veterinary Surgery is a veterinary practice that also operates as a **Veterinary Nurse Training facility**. Recent reviews describe it as set up for **rapid access appointments** (including same-day) and **urgent walk-in situations**, with one account of staff responding quickly when a cat had been run over. Owners also mention **separate waiting-room areas for cats and dogs**, which some find helps reduce stress for pets. Concrete specifics mentioned by reviewers include: - Getting an appointment “straight away” and being **seen within 3 minutes**. - **Multiple vets** involved in a recent case (“saw 4 vets”) with consistent care. - A **vet nurse arriving quickly** after calling an emergency number, followed shortly by a vet. - **Waiting areas divided for cats and dogs**. ## Services Services and capabilities mentioned in the available information and reviews include: - **Veterinary consultations** with access to multiple vets (one owner reports seeing 4 vets during a recent episode of care). - **Same-day appointments** for unwell pets (mentioned by more than one owner). - **Urgent response** after calling an emergency number (described in a road-traffic-injury scenario involving a cat). - **Cat/dog-separated waiting areas** (a facility feature noted by an owner). - **Veterinary Nurse Training** (listed as a service/specialisation). ## People No individual clinicians are named in the information provided, but reviewers repeatedly mention: - **Vets as a group:** described as consistent across different clinicians (“saw 4 vets and all were excellent with him”). - **Vet nurse:** one reviewer describes a nurse arriving “really quickly” after an emergency call and being “lovely & helpful.” - **Reception team:** described as “friendly and helpful,” with owners noting smooth access to appointments. ## Reviews **Google rating: 4.9 stars from 552 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast access to care:** examples include being given an appointment immediately and being seen within minutes. - **Handling urgent situations:** one review describes quick staff arrival after an emergency call for an injured cat, with the vet arriving shortly after. - **Facilities that reduce pet stress:** a reviewer notes **separate cat and dog sections** in the waiting room. - **Money discussions perceived as low-pressure:** multiple owners say the focus felt like the pet’s needs came first, with billing not presented “in your face.”

## Summary Belmont Vets Ltd is a small-animal practice that treats cats, dogs and several small pets (including rabbits, guinea pigs, ferrets and hamsters) and is accredited as an **RCVS Cat Friendly Clinic**. The clinic advertises **preventative healthcare plans (Pet Health Club®)**, **free nurse clinics**, and additional options like **K‑Laser Therapy** and **pet travel health certificates**. From the latest reviews available, owners most often describe: - **Kind, respectful handling** from the whole team (receptionists, nurses and vets). - **Thorough investigations**, with one owner saying a vet “went out of her way to get to the bottom of the issue” for their cat. - **Serious-case care**, including life-saving surgery after early cancer signs were spotted, and support through a leg amputation recovery. Emergency/out-of-hours is **unclear from the information provided**: the clinic is described as providing emergency vet services, but one recent review states there is **no out-of-hours service**. ## Services Services and capabilities mentioned on the clinic website and/or in reviews include: - Routine consultations and **routine vaccinations** - **Neutering** - **Dental advice** - **Microchipping** - **Puppy & kitten packages** - **Preventative healthcare plans (Pet Health Club®)** - **Blood pressure monitoring** - **Free nurse clinics** - **K‑Laser Therapy** (also mentioned by an owner as helpful for wound healing) - **Pet Travel**: animal health certificates and export health certificates - **Kennel Club Respiratory Function Grading Scheme** - **Visiting clinicians** in: - Cardiology - In-depth ultrasonography - Orthopaedics - Surgery referenced in reviews includes: - **Cancer-related surgery** after early signs were noticed - **Leg amputation** and recovery support Emergency care: the website/clinic data states emergency services are provided, but a review reports no out-of-hours service. ## People Named team members listed by the clinic include: - **Paige King** (Practice Manager) - **Maria Mercer** (Clinical Director) - Veterinary surgeons: **Charlotte Bancroft**, **Hannah Belli**, **Charlotte Matthews**, **Georgia Millan** - Nursing team: **Charlotte Morgan** (Head Registered Veterinary Nurse), **Daniel O’Leary** (Registered Veterinary Nurse) In the written reviews available to us, **Hannah (vet)** is specifically mentioned for taking extra time to investigate a cat’s problem and being described as knowledgeable and kind. Reviews also repeatedly credit **reception staff, nurses and vets as a group** for being helpful and supportive. ## Reviews **4.7 stars from 451 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Consistent kindness and respectful treatment**, including a “lovely welcome” at reception and owners feeling supported by the whole team. - **Long-term trust**, with one reviewer saying they’ve used the practice for 20 years. - **High-impact medical outcomes** described by owners, including early cancer signs spotted leading to life-saving surgery, and post-operative recovery support after an amputation. - **K‑Laser therapy** is specifically recommended by an owner for speeding wound healing. - **Out-of-hours/emergency provision is disputed**: clinic information describes emergency services, while one recent reviewer says there is no out-of-hours service.

## Summary The Laurels Veterinary Group is a small-animal practice that multiple reviewers describe using for both cats and dogs, including first-time owners and rescue pets. Recent reviews repeatedly mention staff taking time to answer questions, helping owners choose an appropriate health plan (with one owner noting they were guided to the “right plan, not just the most expensive”), and being able to arrange an appointment quickly after registration (seen the following day in one account). Owners also mention supportive handling around euthanasia for an elderly cat, and a “no nonsense” approach with “no surprises with the bill.” ## Services Services and situations explicitly mentioned by reviewers include: - **Pet registration and new-owner support:** answering lots of questions and guiding a first-time owner through how to register. - **Health plan options:** staff discussing plan choices and steering an owner toward an appropriate plan rather than the most expensive. - **Vaccinations/injections:** “first injection” for puppies. - **Microchipping:** puppies microchipped. - **End-of-life care:** support around euthanasia for an elderly cat (“amazing with us after we had to have our eldest cat put to sleep”). - **General dog and cat care:** multiple cats registered; care for small-breed dogs (Chihuahua crosses) and an ageing terrier cross described as difficult to handle. ## Reviews **4.9 stars from 124 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Practical, straightforward care and billing clarity:** one owner describes the vets as “no nonsense” with “no surprises with the bill.” - **Help for new clients choosing plans:** a first-time vet user reports staff answered many questions, explained registration, and advised on a health plan without upselling. - **Handling of challenging or anxious pets:** an owner of an ageing terrier cross says staff dealt with their dog “with grace and humour.” - **Support during difficult moments:** a cat owner highlights how the team helped them through euthanasia. - **Continuity and familiarity:** reviewers mention staff “always remember your pet,” and “go the extra mile” for their dogs.