Scunthorpe Vets4Pets Ltd – Vets in Scunthorpe
Clinic Overview
Scunthorpe Vets4Pets Ltd is part of the Vets4Pets group. The practice is set up for in-clinic diagnostics and inpatient care, with an in-house lab, pharmacy, digital x‑ray, ultrasound, operating theatre, and separate dog/cat wards plus isolation facilities. In reviews, owners describe vets explaining findings and offering choices (one cat owner was given “3 options going forward”), and a past surgical case where the team didn’t rush the appointment and made follow-up phone calls afterwards. Feedback is mixed on how problems are handled: alongside positive experiences, there are also accounts of a “traumatic” consultation and dissatisfaction with how a complaint was managed.
Services
Based on the website summary, the clinic lists
- •Diagnostics & monitoring: in-house laboratory testing (including haematology, biochemistry, electrolytes) and blood pressure monitoring; digital x‑ray and ultrasound.
- •Surgery & procedures: anaesthesia, operating theatre, soft tissue procedures, and fracture repair.
- •Dentistry
- •Hospitalisation facilities: hospital ward plus separated dog & cat wards and isolation unit.
- •Routine/preventive care & clinics: microchipping, nurse clinics, weight clinic, nutritional advice, prescriptions/medication, and health plans.
- •Small mammal medicine and surgery (listed by the practice).
Emergency/out-of-hours: the website states that when the practice is closed, an Out of Hours service is available and a support line is provided.
People
No staff names are provided in the available information. From the latest reviews
- •One owner describes a vet who examined their cat, explained what she thought was happening, and gave three options, explicitly leaving the decision with the owner.
- •Another owner mentions a nurse who handled their dog in a way that the dog “happily went off” with the nurse, plus follow-up phone calls after surgery that helped reassure them.
- •A different reviewer reports the receptionist was helpful when asked for the complaint procedure, but felt the subsequent complaint handling by management was not impartial.
Reviews
Google rating: 4.7 stars from 202 reviews. “”
- •Clear explanations and options: an owner of a sick cat says the vet checked them over, explained what was going on, and offered three possible routes rather than pushing a single plan.
- •Good handling around surgery and follow-up: one review highlights not feeling rushed, reassurance during a surgical situation, and follow-up calls afterwards.
- •Price concerns: one reviewer says prices were “a bit shocking,” and another mentions being unable to afford a £1000 operation.
- •Serious negative experiences reported by some owners: allegations include a traumatic appointment, dissatisfaction with the fairness/timeliness of the complaints process, and a separate account claiming the practice did little for a bleeding dog and treated owners differently depending on money (these claims conflict with other reviews describing supportive care).
Animals Treated at Scunthorpe Vets4Pets Ltd
Animals We Treat
Companion Animals
Opening Hours – Scunthorpe Vets4Pets Ltd
Opening Hours
Hours
Reviews for Scunthorpe Vets4Pets Ltd
Note: Showing the 5 most recent Google reviews out of 202 we track in total. Recent reviews may not be representative of overall sentiment.
Sheila Kendrick
2 months ago
I took my poorly cat to my local Vets for Pets. They were very helpful. The vet checked him over then explained what she thought was happening, she gave me 3 options going forward, she said he was my cat for 13 years and I knew what was best for him. She was right. Thank you so much.
Sheila Kendrick
5 months ago
I took my poorly cat to my local Vets for Pets. They were very helpful. The vet checked him over then explained what she thought was happening, she gave me 3 options going forward, she said he was my cat for 13 years and I knew what was best for him. She was right. Thank you so much.
Holly Marsh
3 months ago
They looked after our Basil. The prices were a bit shocking but he's all better. Everyone's friendly and caring
Holly Marsh
5 months ago
They looked after our Basil. The prices were a bit shocking but he's all better. Everyone's friendly and caring
Katie B
7 months ago
Our story is too long to write here but cliff notes version. We initially had a brilliant experience here after moving to the area. However after approx a yea we had a terrible experience from the moment a new vet opened the door to her consultant room. The appointment was traumatic not just for us but for our dog. We came out and straight away asked for the complaint procedure the receptionist was lovely and helped. We began the complaints procedure which was not a fair and honest procedure. Firstly for the centre manager to handle the complaint she was not impartial in the slightest because 'the vet currently looked after her animals and she'd never had any of the problems we experienced'. I doubt the vet is going to provide a bad service to the manager of the clinic. Because of the lack of an impartial reviewer we escalated this. And whilst Vets for Pets clearly have a defined policy for complaints they continued to not comply. With many of the timeframes they set veig ignored and us having to chase for responses. This vets only wants to handle small animals like cats and rabbits and tiny dogs. If you have a decent size dog this is not the vet for you. We've since moved elsewhere and the experience is night and day different. Whilst disappointed in the vet/appointment it was far worse to learn that a complaints policy that you thought would be impartial, fair and transparent was anything but.
Katie B
4 months ago
Our story is too long to write here but cliff notes version. We initially had a brilliant experience here after moving to the area. However after approx a yea we had a terrible experience from the moment a new vet opened the door to her consultant room. The appointment was traumatic not just for us but for our dog. We came out and straight away asked for the complaint procedure the receptionist was lovely and helped. We began the complaints procedure which was not a fair and honest procedure. Firstly for the centre manager to handle the complaint she was not impartial in the slightest because 'the vet currently looked after her animals and she'd never had any of the problems we experienced'. I doubt the vet is going to provide a bad service to the manager of the clinic. Because of the lack of an impartial reviewer we escalated this. And whilst Vets for Pets clearly have a defined policy for complaints they continued to not comply. With many of the timeframes they set veig ignored and us having to chase for responses. This vets only wants to handle small animals like cats and rabbits and tiny dogs. If you have a decent size dog this is not the vet for you. We've since moved elsewhere and the experience is night and day different. Whilst disappointed in the vet/appointment it was far worse to learn that a complaints policy that you thought would be impartial, fair and transparent was anything but.
Jenny Simons
8 months ago
Dean Lomax
10 months ago
Can't speak highly enough of this practice. Caring compassionate and always do their best by my pets. Nice staff. They looked after both my little treasures.
Chris Mackie
a year ago
The first vet gave us false hope on Friday when we took our poorly dog to vets4pets. On benefits so can't afford the £1000 operation. The second vet was a bit better than the first, but as the dog was bleeding on the table did absolutely nothing. Seems like if you have money then they will do anything for you. If you don't, then they are not interested. Thought vets were meant to care for animals. I really wouldn't recommend them. Vets4pets more like vets4profit.
Christine Toumi
3 years ago
The time taken to make sure I understood everything and reassurance given. How beautifully the nurse responded to my dog, so she happily went off with the nurse. I really appreciate never feeling rushed, which is really excellent when surgery is involved and a bit of anxiety felt by me. Also the follow up phone calls really appreciated too. Makes me feel reassured that the team are still involved and interested in my dogs welfare
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