Scunthorpe Vets4Pets Ltd

- Several owners describe the team as friendly, caring and compassionate, with positive comments about pets being well looked after. - A recent cat owner praised the vet for checking their pet thoroughly, explaining what might be happening, and offering three options rather than pushing a single plan. - Earlier feedback also highlights calm handling around surgery, pets being put at ease by the nursing team, and follow-up phone calls that helped owners feel reassured.

Scunthorpe Vets4Pets Ltd is part of the Vets4Pets group. The practice is equipped for in-clinic diagnostics, surgery and inpatient care, with an in-house lab, pharmacy, digital x-ray, ultrasound, operating theatre, separate dog and cat wards, and isolation facilities. Recent feedback remains mixed overall: many owners describe caring staff and clear explanations, while a smaller number report concerns about pricing, complaint handling, and one particularly distressing consultation.

Services

•Diagnostics and imaging: In-house laboratory testing, including haematology, biochemistry and electrolytes, plus blood pressure monitoring, digital x-ray and ultrasound.
•Surgery and procedures: Anaesthesia, operating theatre work, soft tissue surgery and fracture repair. Reviews also mention surgical cases where owners felt well supported and received follow-up phone calls afterwards.
•Dentistry: Dental care is listed among the clinic’s services.
•Hospitalisation: Inpatient facilities include a hospital ward, separate dog and cat wards, and an isolation unit.
•Routine and preventive care: Microchipping, nurse clinics, weight clinic support, nutritional advice, prescriptions and medication, and health plans.
•Other species: Small mammal medicine and surgery are listed by the practice.
•Emergency cover: When the practice is closed, an out-of-hours service and support line are available.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. In reviews, experiences are mixed: some owners describe prices as high or difficult to manage, while others focus more on the care their pets received.

People

No individual staff members are named in the available information.

Reviews

Google rating: 4.7/5 from 202 reviews.

•Several owners describe the team as friendly, caring and compassionate, with positive comments about pets being well looked after.
•A recent cat owner praised the vet for checking their pet thoroughly, explaining what might be happening, and offering three options rather than pushing a single plan.
•Earlier feedback also highlights calm handling around surgery, pets being put at ease by the nursing team, and follow-up phone calls that helped owners feel reassured.
•Negative comments focus on pricing, and a small number of reviewers report serious dissatisfaction with a consultation and the way a complaint was handled.

Reviews for Scunthorpe Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 202 we track in total. Recent reviews may not be representative of overall sentiment.

Sheila Kendrick

8 months ago

I took my poorly cat to my local Vets for Pets. They were very helpful. The vet checked him over then explained what she thought was happening, she gave me 3 options going forward, she said he was my cat for 13 years and I knew what was best for him. She was right. Thank you so much.

Holly Marsh

They looked after our Basil. The prices were a bit shocking but he's all better. Everyone's friendly and caring

Katie B

10 months ago

Our story is too long to write here but cliff notes version. We initially had a brilliant experience here after moving to the area. However after approx a yea we had a terrible experience from the moment a new vet opened the door to her consultant room. The appointment was traumatic not just for us but for our dog. We came out and straight away asked for the complaint procedure the receptionist was lovely and helped. We began the complaints procedure which was not a fair and honest procedure. Firstly for the centre manager to handle the complaint she was not impartial in the slightest because 'the vet currently looked after her animals and she'd never had any of the problems we experienced'. I doubt the vet is going to provide a bad service to the manager of the clinic. Because of the lack of an impartial reviewer we escalated this. And whilst Vets for Pets clearly have a defined policy for complaints they continued to not comply. With many of the timeframes they set veig ignored and us having to chase for responses. This vets only wants to handle small animals like cats and rabbits and tiny dogs. If you have a decent size dog this is not the vet for you. We've since moved elsewhere and the experience is night and day different. Whilst disappointed in the vet/appointment it was far worse to learn that a complaints policy that you thought would be impartial, fair and transparent was anything but.

Jenny Simons

11 months ago

Dean Lomax

1 year ago

Can't speak highly enough of this practice. Caring compassionate and always do their best by my pets. Nice staff. They looked after both my little treasures.

Chris Mackie

The first vet gave us false hope on Friday when we took our poorly dog to vets4pets. On benefits so can't afford the £1000 operation. The second vet was a bit better than the first, but as the dog was bleeding on the table did absolutely nothing. Seems like if you have money then they will do anything for you. If you don't, then they are not interested. Thought vets were meant to care for animals. I really wouldn't recommend them. Vets4pets more like vets4profit.

Christine Toumi

3 years ago

The time taken to make sure I understood everything and reassurance given. How beautifully the nurse responded to my dog, so she happily went off with the nurse. I really appreciate never feeling rushed, which is really excellent when surgery is involved and a bit of anxiety felt by me. Also the follow up phone calls really appreciated too. Makes me feel reassured that the team are still involved and interested in my dogs welfare