Vets Now (Staines)

Vets Now Staines is part of the Vets Now out-of-hours emergency veterinary network, owned by IVC Evidensia. It is set up for urgent and overnight care when daytime practices are closed, with emergency support also available by video consultation. Reviews continue to describe a triage-style service where some pets are seen very quickly, alongside mixed feedback on communication, clinical experience and cost.

Services

• •Out-of-hours and emergency care: Evening, weekend and bank-holiday emergency appointments when regular practices are closed, plus video consultations.
• •Urgent assessment and treatment: Reviews describe rapid triage for emergencies, including immediate attention on Christmas Day and urgent treatment for severe respiratory problems.
• •Investigations and in-clinic treatment: Owner accounts mention ultrasound, blood tests, pain relief and anti-nausea injections.
• •Overnight care and hospitalisation: Pets mentioned in reviews include cats, dogs and rabbits, with some cases staying overnight for monitoring and treatment.
• •Follow-up and admin support: Several owners mention medical notes being passed to their regular vet after the visit, and one recent review highlights an easy insurance-claim process.
• •Practical details from reviews: One owner found the site easy to locate and noted on-site parking.

Pricing

No published pricing information is currently available for this clinic.

People

No individual staff names stand out, but reviews consistently refer to the emergency team rather than named clinicians. Owners mention a lovely and reassuring vet, a team that was helpful and calming, and in one respiratory emergency, three vet practitioners working together while keeping the owner informed.

Reviews

Google shows 3.7 stars from 272 reviews. Recent feedback is mixed, with both strong praise for emergency support and recurring complaints about cost and customer service.

• •Fast access in urgent situations: Some owners say pets were seen very quickly, including immediate help on Christmas Day.
• •Positive comments on care and reassurance: Several recent reviewers describe the team as amazing, helpful and reassuring, with praise for care provided to cats and dogs.
• •Cost is a major complaint: Multiple reviewers describe the out-of-hours fees as very high, including complaints about short consultations, overnight charges and large overall bills.
• •Concerns raised by some owners about service and outcomes: A smaller number of reviews report poor customer service, billing pressure, and serious dissatisfaction with clinical decision-making in individual cases.