Dog & Cat Vets in Morpeth

## Summary Robson & Prescott is a small-animal veterinary practice with ISFM Cat Friendly Clinic accreditation (Gold, Silver and Bronze status listed) and a Pet Health Club®/Pet Health Club® Plus scheme mentioned on its website (including consultations as part of the Plus plan). Recent reviews describe practical, day-to-day strengths: being seen at short notice, appointments running on time, and thorough “Pet Health Club” review checks. Owners also mention support around procedures and difficult end-of-life visits, including a sympathy card with a paw print after a cat died. ## Services - **Routine consultations and health-plan reviews:** reviews mention a “Pet Health Club” 6‑month review with a thorough check of two dogs and time for questions. - **Surgery:** a “minor op” (castration) is specifically mentioned, with the owner reporting a quick recovery. - **Post-op recovery support:** one review describes being guided on what to expect before an operation and discussion of the benefits of “hydro” for recovery (described as making a noticeable difference). - **End-of-life care:** one owner describes help when bringing in a cat who had been fitting and had already passed, followed by a sympathy card and paw print. - **Emergency veterinary services:** listed in the clinic data as offering emergency care (24/7 or extended hours). - **Veterinary nurse training:** listed in the clinic data as a veterinary nurse training facility. - **Cat-focused standards:** the website summary lists **ISFM Cat Friendly Clinic** accreditation (Gold/Silver/Bronze status). ## People - **Rebecca Johnson:** named in a recent review as “absolutely amazing,” with the owner describing her as very capable and experienced. - **Bryony:** mentioned by a first-time pet owner as giving a “fantastic welcome,” with the review highlighting that staff still made time for people even when busy. ## Reviews **Google rating: 4.6 stars from 725 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Access and flow:** being seen at short notice, easy booking, and appointments happening on time. - **Handling and communication during visits:** vets described as welcoming and calm with energetic dogs; owners say questions were answered and checks were thorough. - **Surgery and recovery:** a castration is mentioned with a straightforward experience and quick recovery; another owner mentions clear guidance on what to expect before an operation and advice about “hydro” supporting recovery. - **Support in hard moments:** an owner describes compassionate handling after their cat died, including a sympathy card and paw print.

## Summary Morpeth Vets4Pets operates under the Vets4Pets brand; the practice website notes a new owner, **Seb Morgan**, and describes a modern, well‑equipped clinic with an on‑site lab, imaging, theatre and separate dog/cat warding. It’s set up for both routine care (boosters, ear cleans, nurse clinics) and more involved cases (soft‑tissue surgery, dentistry with dental X‑ray, hospitalisation/isolation). Recent reviews repeatedly mention **clear explanations during appointments**, **surgery aftercare** (including a toe amputation), and at least one example of **follow‑up by text the next day** to check on both pet and owner. Pricing feedback is mixed: some reviewers describe **transparent estimates and options**, while one review alleges a very high charge for flea medication and poor handling of criticism. ## Services Based on the clinic website and the latest reviews, services and facilities mentioned include: - **Routine care:** annual booster vaccinations; ear cleaning; nurse clinics; weight clinic; nutritional advice; prescriptions; microchipping. - **Surgery & procedures:** soft tissue surgery; operating theatre; post‑op nursing/recovery care (reviews mention surgery and a **toe amputation**). - **Dentistry:** dentistry with **dental X‑ray**. - **Diagnostics:** in‑house laboratory testing (haematology/biochemistry), ECG, blood pressure monitoring, digital X‑ray and ultrasound. - **Inpatient care & infection control:** hospital ward; isolation unit; separated dog & cat wards and isolation units. - **Documentation:** animal health certificates. - **Approach/special interests (as stated on the website):** feline medicine; fear‑free techniques. - **Out-of-hours:** the website states pets are covered when the clinic is closed, with out‑of‑hours care provided by **Moorview Referrals**. - **Species mentioned (website):** dogs, cats, rabbits. - **Training:** listed as a **Veterinary Nurse Training** facility. - **Accreditation (website):** **RCVS Approved**. ## Pricing - One reviewer (1‑star) alleges being quoted **“nearly £500” for 6 flea tablets** and reports the clinic “hung up the phone” when challenged. - Other reviewers (5‑star) describe **“good pricing compared to other vets”** and say the clinic was **transparent about costs**, providing **a full estimate with multiple options**, and charging a **slightly reduced cost** for a follow‑up exam (no figure given). ## People - **Seb Morgan** (named on the clinic website) is described as the practice’s new owner. - **Martha** (named in a review) is thanked for **spending extra time nursing a dog during recovery after surgery**. - A **veterinary nurse** is specifically praised for helping an owner who felt unwell during an appointment, and for **sending a next‑day text check‑in** about both owner and dog. ## Reviews **4.7 stars from 227 reviews.** Themes below are drawn from the latest written reviews available to us. - **Communication during consults:** multiple owners say vets/nurses *explain things clearly* and appointments feel *thorough*. - **Surgery and aftercare:** owners describe pets being well supported through procedures (including **toe amputation**) and recovery, with specific mention of staff spending extra time during post‑op nursing. - **End-of-life support:** one review highlights staff making a pet’s **final moments** feel calmer and more supported for the family. - **Follow-up and reassurance:** at least one owner reports a **text message the next day** to check on them and their pet after a visit. - **Costs and transparency are mixed:** some praise **estimates, options and transparency**; one review alleges **very high pricing for flea treatment** and a poor response to criticism.

## Summary Alnorthumbria Vets is a long-established mixed practice (established 1897) treating small animals as well as equine and farm animals, and it’s also listed as a veterinary nurse training facility. The practice states it provides 24-hour emergency care via an on-call service staffed by their usual team of vets. In recent reviews, owners describe being seen quickly for urgent concerns (such as a new lump) and having options discussed without pressure toward expensive diagnostics; one owner specifically mentions choosing pain management and avoiding unnecessary treatment that would not improve quality of life. Experiences are mixed, though: there are also complaints about record accuracy affecting insurance and a serious allegation involving a vaccine being given to an unwell puppy during a student nurse appointment without a vet examination. ## Services - Mixed-practice care for: - Small animals - Equine - Farm animals - 24-hour emergency care via an on-call service (described as staffed by their usual team of vets) - Lump assessment and discussion of options including biopsy (mentioned in reviews) - Pain management for end-of-life/quality-of-life situations (mentioned in reviews) - Hospitalisation/inpatient care (owners describe pets being hospitalised for infection after spay, and for acute illness) - Euthanasia support and aftercare arrangements including updates and return of ashes (mentioned in reviews) - Veterinary nurse training facility (listed in clinic data) ## People - **Jo (Clinical Director)**: mentioned by long-term clients as someone who “instills confidence and calm.” Jo is also named in a negative review alongside a student nurse in a disputed decision to proceed with vaccination when a puppy had severe diarrhoea. - **Beth Stephenson (student nurse)**: named in one review in connection with a vaccine appointment where the owner felt the appointment was poorly handled and that a vet did not examine the puppy. ## Reviews **Google rating: 4.5 stars from 181 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Long-term loyalty and trust:** one reviewer notes being with the practice for around 20 years with multiple dogs. - **Support during difficult decisions:** owners describe compassionate handling of end-of-life situations, including being given time during euthanasia and receiving follow-up updates about aftercare/ashes. - **Discussion of options without pressure:** one owner with a dog’s lump says options were discussed and they did not feel pushed into an expensive biopsy. - **Care during hospitalisation:** one owner reports “second-to-none” care when their dog was hospitalised after a post-spay infection. - **Serious complaints about clinical process and admin:** reviews include an allegation of vaccination being given to an unwell puppy without a vet inspection (followed by later hospitalisation), and a separate complaint that incorrect notes about symptom duration affected an insurance claim.

## Summary Alnorthumbria Vets is a mixed practice (small animals, equine and farm) that says it was established in 1897. The website also states they provide a 24-hour emergency service staffed by their usual team of vets, suggesting a continuity-of-care approach for urgent cases as well as routine work. From the latest reviews available to us, owners most often describe practical, pet-focused handling: a vet nurse introducing herself to a dog before treatment, staff taking time to listen, and support during stressful situations (including care for a poorly hen and help when someone brought in an injured young roe deer). ## Services - Mixed practice care for **small animals, equine and farm animals** (website). - **24-hour emergency service**, described as being staffed by the practice’s usual team of vets (website). - Reviews reference treatment and support for: - **Dogs** (treatment described as “second to none”; vet nurse interaction before treatment). - **A hen** (“poorly hen” cared for, with supportive communication). - **Wildlife presented by the public** (injured young roe deer brought in; the animal died on arrival, but the review notes the attempt to get help). ## People No individual staff names are mentioned in the information provided. What reviewers repeatedly highlight about the team: - **Reception team**: one review specifically mentions the receptionist as exceptionally kind during a dog’s visit. - **Vet nurse interaction**: a vet nurse “came to introduce herself to the dog” before treatment, which the owner singled out as a standout moment. - **Communication style**: owners mention staff who “listen” and are supportive when the owner is anxious (e.g., during care for a sick hen). ## Reviews **Google rating: 4.8 stars from 21 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Staff are frequently described as **helpful and confidence-inspiring**, with multiple reviewers saying they wouldn’t hesitate to bring pets there again. - Several reviews focus on **how the team treats both pet and owner in stressful moments** (support for a panicking owner with a sick hen; helping when an injured young roe deer was brought in). - Owners notice **small handling details** that reduce worry, such as a nurse introducing herself to a dog and making a fuss of pets.

## Summary Robson & Prescott presents itself as a multi-branch veterinary practice and offers consultations via a **Pet Health Club® Plus plan** (website). Recent reviews heavily emphasise a **cat-focused setup**—including a “**Cat Clinic**” described as **quiet**, **small**, and structured so owners get a more **relaxed, dedicated appointment slot** for easily stressed cats. Beyond routine consults, owners also describe **inpatient/hospital care** with **nurse update calls**, and **out-of-hours help** with urgent non-clinical issues (checking a microchip database and contacting an owner). ## Services - **Cat-focused appointments / Cat Clinic**: described as “nice and quiet” and designed to reduce stress for cats (reviews). - **Support for complex/ongoing illness and quality-of-life planning**: one owner describes the vet reviewing “latest research” with them and working collaboratively on maintaining quality of life (reviews). - **Inpatient/hospital care**: a puppy with “sickness and bloody diarrhoea” was “taken straight into their hospital” and stayed for two days, with progress updates by phone from nurses (reviews). - **Out-of-hours support**: an owner describes reaching an on-call receptionist out of hours who checked a microchip database and helped reunite a lost cat with the owner (reviews). - **Treatment for serious injury**: one reviewer reports the practice “saved my dog’s leg” (details not provided) (reviews). ## People - **“Cat” (vet)**: repeatedly praised for taking time to listen, discussing options, and reviewing research together with an owner managing a young cat’s serious condition; also described as gentle and supportive around the prospect of euthanasia/end-of-life care (reviews). - **Nursing team**: one owner reports receiving **phone calls from nurses** during a two-day hospital stay to explain how their puppy was doing (reviews). - **Out-of-hours receptionist (unnamed)**: described as very helpful—took microchip details, checked the database, and contacted the owner to help reunite a cat (reviews). ## Reviews **Google rating: 4.2 stars from 82 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Low-stress, cat-oriented environment** is a recurring theme: “Cat Clinic,” “nice and quiet,” and “own little appointment slot” for stressed cats. - **Communication during treatment**: owners mention proactive updates (e.g., nurses calling during a hospital stay). - **Helpfulness beyond the consult room**: an out-of-hours call led to microchip details being checked and an owner being contacted to reunite a cat. - **Mixed experiences**: alongside detailed 5-star accounts, one reviewer reports a 1-star experience stating only “My experience with lady vet. Not good,” without further detail.