Our poodle was in some discomfort on the evening and was being sick. We were up in Seahouses for a weeks holiday. We had no car so had to rely on a taxi to get to the practice. It was in the very early hours of Monday morning. The vet Amy and the vet nurse were marvellous us! Made a fuss of my dog who was quite anxious and put me at ease. Amy gave my dog a full MOT plus blood tests check no nasties. Had an injection ..the dog that is.. and within minutes my dog seemed better and happier! Thank you so much.
This vets helped my wife and I navigate one of the worst days of our lives with compassion, care and strength when we desperately needed it. Our Rottweiler was put to sleep here and the staff we dealt with were incredible. Our boy had severe anxiety and reactivity attending the vets so we had to use sedatives to calm him beforehand, the girls helped me carry my boy into the practice, gave me & my wife as much time as we wanted to say goodbye, talked us through every step and you could see they genuinely cared about what was happening & were devastated for us & our boy. I want to specifically thank Katie, we requested some of our boys hair, nose & paw prints and whilst sat at home that very same night a sympathy card with those items inside came through the letterbox so Katie has done that in her own time, to receive those on the same day and have a little piece of our boy home meant more than words can say. I would recommend this vets to anyone no matter what pet they wish to have looked after. Thank you.
I brought my dog to the vet for a lump, I told the vet she had it 1 and half months to 2 months, she put in her notes I said 3 - 4 months she had it and know I can not get my pet insurance to pay as she has lied about what I said to her
We have been with this practice for around 20yr and always had between 2 and 4 dogs which I think speaks volumes.
We like all the vets but clinical director Jo instills confidence and calm with us which goes along way in keeping us here.
We have been with this practice for around 20yr and always had between 2 and 4 dogs which I think speaks volumes.
We like all the vets but clinical director Jo instills confidence and calm with us which goes along way in keeping us here.
I am very disaapointed with this vets espeacially Rothbury due to there lack of compassion for my pet
I used this vet for the first time this week (Morpeth branch), because I couldn't get my dog seen by the pdsa anymore cause I no longer live in the catchment. I found a lump, I knew it was probably not going to be good news, so needed her seen as soon as possible. From my first call with the receptionist, to the vet appointment the next day, my experience with them was amazing. I was too emotional to remember the name of the vet I saw, but the lady who saw pearl on Wednesday the 23 Oct, was so lovely, we had a chat about the lump her symptoms/behaviour etc... At no point did I feel rushed, dismissed or pressured into paying for an expensive biopsy, all options were offered and discussed, and had the prognosis been a 50/50 chance I would have paid for it, but it wasn't, all things considered I made the decision to take my girl home with pain management for the half term so my me and my kids could take this week to say our goodbyes and not put her through unnecessary treatments that would prolong her life, but not improve her quality of life. Loosing a pet is never easy, having to make a decision like I've had to is so difficult because you'll always have a bit of guilt and question your decision.
Your vet was so compassionate and supportive, without any judgement, I left heartbroken, but certian that I was doing the best thing for my baby girl. So thank you for not only seeing my girl so quickly, but for making a difficult time just that little bit more bearable. If/when we get another pet, I will definitely be registering them with your practice.
I used this vet for the first time this week (Morpeth branch), because I couldn't get my dog seen by the pdsa anymore cause I no longer live in the catchment. I found a lump, I knew it was probably not going to be good news, so needed her seen as soon as possible. From my first call with the receptionist, to the vet appointment the next day, my experience with them was amazing. I was too emotional to remember the name of the vet I saw, but the lady who saw pearl on Wednesday the 23 Oct, was so lovely, we had a chat about the lump her symptoms/behaviour etc... At no point did I feel rushed, dismissed or pressured into paying for an expensive biopsy, all options were offered and discussed, and had the prognosis been a 50/50 chance I would have paid for it, but it wasn't, all things considered I made the decision to take my girl home with pain management for the half term so my me and my kids could take this week to say our goodbyes and not put her through unnecessary treatments that would prolong her life, but not improve her quality of life. Loosing a pet is never easy, having to make a decision like I've had to is so difficult because you'll always have a bit of guilt and question your decision.
Your vet was so compassionate and supportive, without any judgement, I left heartbroken, but certian that I was doing the best thing for my baby girl. So thank you for not only seeing my girl so quickly, but for making a difficult time just that little bit more bearable. If/when we get another pet, I will definitely be registering them with your practice.
Recently joined this vet group to look after our new puppy. Very nice staff. Lovely area for waiting. Really pleased.
We recently brought our puppy in for a vaccine appointment who was suffering from severe diarrhoea, we raised our concerns to the student nurse Beth Stephenson who was taking the appointment. Beth took several attempts to take our puppies temperature being unable to get the thermometer inside our very calm puppy. Even though she struggled to take the temperature she and the clinical director Jo decided our puppy was well enough to have the vaccine even though a qualified vet never inspected our puppy. The whole appointment was a shambles and within 48 hours she was hospitalised for 24 hours in the Alnwick branch. Every vet and professional we have spoken to since have said this was a major error to give the vaccine when she was unwell and she should have been inspected further. They have since been defensive and extremely unhelpful. If you value your puppy and their safety I would highly recommend staying away from this practice. Given the other reviews about the treatment of puppy’s this doesn’t seem to be an isolated incident.
