MacArthur, Barstow & Gibbs

MBG Vets (MacArthur, Barstow & Gibbs) is an independent, vet-owned practice in Worcester covering small animals, exotics, farm livestock and equine work. It offers a notably broad species range, with reviews mentioning dogs, cats, rats, chameleons, hamsters, goats and miniature ponies alongside the website’s listing of horses and donkeys. Recent feedback is largely positive overall, with praise for kind handling, short-notice access and a welfare-focused approach, though a small number of reviews raise concerns about communication and cost.

Services

•Small animal and exotic care: The practice sees routine companion animals as well as less-common pets. Reviews give examples including dogs, cats, rats, chameleons and hamsters.
•Equine care: The website lists treatment for horses and donkeys, and reviews also mention support for miniature ponies.
•Farm livestock and exports: Website information includes farm livestock and export work, with review examples including goats.
•Appointments and booking: Reviews mention being able to get same-day or short-notice appointments when needed, plus use of a pets app for booking non-urgent visits.
•Pet Health Plans: Listed by the practice.
•Emergencies: The website includes an Emergencies option for small animal, farm and equine services.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review feedback on cost is mixed: one client described the practice as reasonably priced compared with larger corporate groups, while another felt repeated treatment for an ongoing skin problem became expensive.

People

•Vlad is named in a review about a rat consultation; the reviewer felt he was knowledgeable but found the communication unclear and left frustrated.
•Across other reviews, the vets are described as considerate, compassionate, knowledgeable, competent and friendly, including during procedure discussions, aftercare and end-of-life support.
•Reception staff are praised as pleasant, polite and helpful.

Reviews

Google rating: 4.9/5 from 145 reviews.

•Recent reviews are mostly very positive, often describing the team as kind, helpful and professional.
•Clients mention good access, including being fitted in at short notice and getting same-day appointments when needed.
•Several reviews highlight clear explanations and sensitive care, including support around procedures, aftercare, rescue pets and euthanasia, with one owner especially appreciating a handwritten sympathy card.
•A small number of negative reviews mention poor consultation communication and frustration over repeat treatment costs for an unresolved skin issue.

Reviews for MacArthur, Barstow & Gibbs

Note: Showing the 10 most recent Google reviews out of 145 we track in total. Recent reviews may not be representative of overall sentiment.

Dog JUDGE

3 weeks ago

Lovely vet, and helpful kind staff

Ursula Nolan

1 month ago

Great service is provided for all our 3 dogs. Would highly recommend.

John Wheeler

2 months ago

The vet was excellent, so considerate, she also took time to explain the procedures needed and the after care treatment required.

Rachel Cross

MBG Vets have provided me with an outstanding level of care. They handled me and my elderly cat, who was sadly put to sleep last year, extremely sensitively and honestly, even sending me a handwritten card in the post a few weeks later. I have since started taking my new rescue kitten here and have continued to be impressed with their professional yet personal level of care. I have also found them to be very reasonably priced compared to corporately owned practices. I have full trust in the team here and feel very thankful to have them nearby after some very bad experiences with Medivet in the past.

Mike Gorton

Really nice helpful staff, able to fit us in on short notice.

Lacie Turner

7 months ago

Absolutely awful been taking my dog there since he was a puppy, we really tried to stick out with them but it got to a point we kept getting given the same medication which was not helping his skin over and over again costing £200+ each time and taking him back every couple of weeks which has costed hundreds maybe nearly grands,this vets is very much about money. Took him to a new vets today and they may diagnose him with something as soon as we get a urine test and we have only paid £120 for antibiotics,glands emptied etc !would not recommend here at all.

Theresa Smith

11 months ago

Have been using Mbg vets for a while now for our miniature ponies and our goats, all of the vets we have had visit have been lovely, competent and friendly the reception staff on site are always pleasant & polite, excellent service all round

Zoe Andrews

Having previously relied on MGB Claines for the very specialist care of my beautiful husky girl, signing up my spaniel puppy was really an obvious choice. We have always managed to get a same day appointment when required and the pets app is very helpful for booking non urgent things also. Every professional we have come across there is absolutely fantastic. Compassionate, knowledgeable and truly put the welfare of your pet at the centre of their decision making.

Lucas

2 years ago

We saw Vlad about our rat, and whilst he seemed very knowledgeable, his consultation skills were poor and we came out of the consult frustrated and more confused. He dismissed our concerns, listed many theories about what could be wrong however did not talk us through our options, asked questions then immediately interrupted us and frequently went off topic talking about rats he’d operated on (not relevant to the situation) and other species of animals.

Fabia Davies

Great team who took care of my Chameleon and hamster. Very skilled in exotic pets and are honest with you, so you don't get pointless surgeries. As much as I wish we won't need to go back, this will be the place I go for veterinary care because the team are super, friendly and compassionate.