Dog & Cat Vets in Carlisle

## Summary Capontree Veterinary Centre is a multi-site, multidisciplinary practice treating pets, horses and farm animals, and it’s also listed as a veterinary nurse training facility. Reviews point to a clinic that handles both routine care and unexpected problems—owners describe everything from preventative visits with vaccination reminders to same-week treatment for an eye infection and stitched repair of a torn paw pad. Several reviewers mention practical decision-making (for example, using sedation rather than a general anaesthetic for a paw-pad repair to reduce stress and costs) and follow-up after treatment (a recheck two days later was specifically noted). ## Services - Care for multiple species: pets, horses and farm animals (from the clinic’s own information). - Preventative care mentioned in reviews: - Routine vet visits described as “preventive” - Vaccination reminders/messages - Ongoing treatments: - Monthly injections for an elderly dog (type of injection not specified) - Illness/infection treatment: - Assessment and treatment for a puppy’s eye infection - Injury/wound management: - Treatment of a torn “stopper pad” (paw pad) including non-dissolving stitches and a planned recovery period of about two weeks - Follow-up/recheck visit noted two days later - Sedation used as an alternative to general anaesthetic for a procedure (as described by a reviewer). - Emergency veterinary services are listed in the provided clinic data as available (described there as “24/7 or extended hours,” without further detail). ## People - **Matthew** (vet; role inferred from review context): mentioned for being “so good” with a puppy on their first “proper vet visit.” - **Reception team**: specifically praised for handling an appointment mix-up and rebooking to the correct branch without fuss. - Multiple reviews highlight staff handling and communication in concrete terms: - being gentle with an elderly dog during monthly injections - keeping a cat calm during a visit - explaining and tailoring treatment around a dog’s agility competition needs (paw-pad repair plan and suture choice) ## Reviews **4.9 stars from 104 reviews.** Themes below are drawn from the latest written reviews available to us. - Clean, polite environment noted by a recent reviewer. - Kind handling that affects the pet’s experience (dogs “love going,” a cat staying calm, gentle approach with an elderly dog during injections). - Practical, tailored treatment plans: non-dissolving stitches for a paw-pad injury, sedation chosen instead of general anaesthetic, and clear recovery/follow-up expectations. - Owners value that the team doesn’t push extra tests unnecessarily (as described by one long-term client). - Long-term relationships and end-of-life support are mentioned, including compassion when saying goodbye to an elderly dog.

## Summary Eden Veterinary Centre treats both small and large animals (including horses and llamas) and states it provides a 24-hour emergency service. It’s also listed as a veterinary nurse training facility. Recent reviews describe fast decision-making in urgent cases (including a cat being diagnosed and taken into surgery “within the hour”) and an emphasis on keeping owners informed throughout treatment. Feedback is mostly very positive, though there is a recent complaint about reception manner (“arrogant” receptionist). ## Services - Care for **small animals and large animals**, with species explicitly mentioned including **horses** and **llamas** (as well as cats and dogs in reviews). - **24-hour emergency service** (as stated on the website summary). - **Routine care** (website summary). - Advice-led support (website summary): - **Weight management advice** - **Nutrition advice** - **Dental health advice** - **Animal behaviour advice** - **Puppy training classes** (website summary). - Surgery is referenced in a review: a cat was “in surgery within the hour” after the team worked out what was going on (no procedure details given). ## People - **Pip** and **Laura** are specifically thanked in a recent review for helping identify what was wrong with a cat and arranging surgery quickly, alongside clear communication through a stressful situation. - **Jess** (answered an initial phone call) and **Sarah** are mentioned for being “friendly… professional and welcoming.” - **Jo** is mentioned for consultations, described as “professional and knowledgeable,” with attention to both the animals and their owners. ## Reviews **Google rating: 4.8 stars from 193 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Speed in urgent situations:** one owner says their cat’s issue was identified and the cat was **in surgery within an hour**. - **Communication and reassurance:** owners describe being kept informed and spoken to “all the time,” including support for anxious owners during difficult cases. - **Handling and manner with pets:** multiple reviews mention a **calm approach** with dogs, including speaking to the dogs in a calm way. - **Front-desk experience is mixed:** one recent review complains about an “arrogant” receptionist, contrasting with other reviews that describe staff as friendly and welcoming.

## Summary Coomara Veterinary Practice describes itself as a family-run independent practice. Based on its website and recent reviews, it appears set up for both routine care and more involved cases, with a stated 24-hour emergency service covered by its own team. Owners mention practical support and follow-through, including arranging home visits when a dog is more comfortable at home, and handling insurance claims on the client’s behalf. Recent examples include surgery for a puppy born with part of a back leg missing (amputation of the remaining portion due to sores/dragging), and dental treatment for a dog with a sore gum needing a “teeth clean up.” ## Services - **24-hour vet care / emergency service** (stated to be covered by the practice’s own team) - **Dental treatment** (reviews mention a dog booked in for a teeth clean after a sore gum) - **Surgery** (review describes an amputation to improve quality of life after congenital limb abnormality and repeated sores) - **Neutering (cats & dogs)** (website) - **Microchipping (dogs & cats)** (website) - **Parasite control (fleas & worms)** (website) - **Weight management** (website) - **Chronic pain clinic** (website) - **Pet travel** (website) - **Pet insurance support** (website lists pet insurance; a reviewer says staff “took control of insurance claims”) - **Welfare grooming** (review mentions a “Welfare Groom,” with the named groomer noted below) - **Home visits** (reviewer says they’ve “always been able to get home visits,” often with next-day appointments) ## People - **Laura (groomer)**: Mentioned by name in a review for doing a “Welfare Groom” for a dog with past issues; the owner said the dog was relaxed during the visit and praised the end result. - **Practice manager (name not given)**: In one review about euthanasia and cremation arrangements, the manager called within about half an hour and offered to cover a “bronze cremation” and hold the ashes until the owner could pay. ## Reviews **Google rating: 4.8 stars from 146 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners describe **thorough decision-making on complex cases**, including recommending leg removal (amputation) for a puppy whose partial limb was dragging and causing painful sores, with a good recovery reported. - **Dental care access and handling** are mentioned, including being **booked in within 6 days** for a teeth clean and owners feeling comfortable leaving their dog. - Some reviews highlight **support for anxious or sensitive pets**, e.g., a dog with “issues from his past” staying relaxed during a welfare groom. - **Practical help outside the consult** comes up: **home visits** (often next-day) and staff managing **insurance claims** for the owner. - **End-of-life support** is described in detail by one reviewer, including help arranging cremation and flexibility on payment, with the owner saying they were treated with care and respect. - There is **at least one 1-star review with no written details provided**, so the reason for the low rating isn’t available from the text we can see.

## Summary Craig Robinson Vets Ltd provides care for both pets and farm animals, with diagnostics and a named “Happy Paws” health plan listed on its website, and “modern, well‑equipped surgeries” described. Recent reviews focus heavily on practical, compassionate support around end‑of‑life care (including home visits), alongside smooth admin and a calm clinic environment. Specific examples mentioned include staff coming to a pet’s home for euthanasia, not rushing families during goodbyes, helping a visiting owner obtain a worming tablet and complete travel paperwork, and accommodating an extra companion dog to keep an anxious older dog calmer. ## Services - Veterinary care for **pets** and **farm animals** (website). - **Diagnostics** (website). - **“Happy Paws” Health Plan** (website; inclusions not detailed in the provided summary). - **Emergency services** are stated as available via contacting the clinic (website). - **End-of-life care / euthanasia**, including **home visits** (reviews describe vets/nurses attending a pet’s home and supporting the family through the process). - **Parasite treatment**: providing a **worming tablet** (review). - **Travel-related documentation support** (review mentions explanation of required documentation). - **Veterinary Nurse Training facility** (structured clinic data). ## People - **Felicity (vet)**: repeatedly praised for “going above and beyond,” with one owner specifically highlighting her support and understanding during **end-of-life care** across multiple pets. - **Beth (vet)**: described as quickly building rapport with an energetic dog and taking time to **explain travel documentation** clearly. - **Helen & Olivia**: named in a review describing **kind, supportive home attendance** for a goodbye appointment. - **Emily & Olivia**: another review describes them as **professional and compassionate** during a home euthanasia visit, giving the owner time and privacy to say goodbye. - **Front-desk team**: mentioned as **welcoming, attentive and helpful**, including helping keep visits calmer for nervous pets. ## Reviews **Google rating: 4.3 stars from 52 reviews.** Themes below are drawn from the latest written reviews available to us. - Multiple detailed accounts of **compassionate end-of-life care**, including **home visits**, not rushing families, and giving privacy/time to say goodbye. - **Clear communication and explanations**, including talking an owner through **documentation** needs. - A **calm-feeling visit** is mentioned (spacious, calm waiting room; “slick” admin). - Owners describe staff accommodating steps to **reduce pet stress**, such as allowing a second dog to accompany an elderly dog. - The latest provided reviews are all **5-star**, while the overall rating suggests there are also less-positive experiences among the full set of Google reviews.

## Summary Ashlea Veterinary Centre Ltd has been operating since 1994 and is based in a purpose-built facility with cat-friendly rooms; the clinic is also accredited as a **Gold Standard Cat Friendly Clinic**. Ownership/group affiliation isn’t stated in the information provided. Reviews most often point to **good appointment availability**, vets who help pets **stay calm during exams**, and clear communication about care. A few specifics owners mention include **puppy classes**, **annual vaccination visits (including kennel cough)**, and that the team may be dealing with **emergencies that can extend waiting times** (one reviewer reported a 45-minute delay with an apology given). ## Services - **Emergency veterinary services** (listed in clinic data as available 24/7 or extended hours). - **Cat-friendly provision**: cat-friendly rooms and **Gold Standard Cat Friendly Clinic** accreditation (from the website summary). - **Routine preventative care mentioned in reviews**: - Annual check-ups and injections - Annual vaccinations and **kennel cough vaccination** (one owner noted receiving an injection rather than a nasal version) - **Puppy classes** (mentioned by a long-term client). - **Veterinary Nurse Training facility** (listed in clinic data). ## People - **Veterinary team (unnamed in available sources)**: multiple reviewers describe vets who helped dogs relax during examinations (e.g., one owner noted their dog was “relaxed” and allowed a full check; another said the vet took a strong interest in the dog and put them at ease). - **Reception/front-of-house staff (unnamed)**: frequently described as friendly and efficient; one review specifically mentions a calm, practical response to a pet “accident” in the waiting area, which was cleaned up without fuss. ## Reviews **Google rating: 4.7 stars from 243 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Appointment access and continuity:** several owners say they can get appointments when needed, including one family attending for 13 years. - **Handling and bedside manner:** repeated mentions of pets being put at ease during exams and being “made a fuss of” in a reassuring way. - **Clear, professional communication:** owners describe professional service and guidance being communicated clearly. - **Operational pressure shows occasionally:** one reviewer reported a **45-minute wait**, attributed to an emergency and being “short staffed,” with an apology from the team.