Rase Veterinary Centre

Services

• •General veterinary care: routine appointments and treatment for common problems, with recent examples including dogs being seen straight after a phone call and clear advice on giving medication at home.
• •Urgent and out-of-hours care: owners mention prompt help for urgent problems, including a dog treated at 2am on Christmas Eve after eating a mince pie and a rat seen within hours for a suspected ear problem.
• •Surgery and procedures: the practice offers procedures including spays, lump removal, wound repair/stitching, and microchipping. Reviews also refer to postoperative follow-up and recovery experiences.
• •Handling for nervous pets: claw clipping is specifically mentioned, with praise for calm, patient handling of a dog that dislikes having its claws done.
• •Prescriptions: prescription dispensing is mentioned in reviews, including repeat medications.
• •End-of-life support: recent feedback includes kind and compassionate support during difficult visits that led to euthanasia decisions.
• •Training role: the practice is noted as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Jess: praised for being calm and patient during a claw-trimming visit, and for giving helpful advice.
• •Vets (unnamed): reviews describe prompt treatment, clear medication instructions, compassionate support during end-of-life decisions, and a polite out-of-hours call-out vet. Some reviews also include serious complaints about clinical care.
• •Reception team (unnamed): feedback is mixed. One review praises a lovely receptionist, while others criticise acknowledgement at the desk, check-in handling, and communication about delays.

Reviews

Google rating: 4.4/5 from 406 reviews.

• •Positive reviews often mention fast access and kind care, including same-day appointments, urgent help for a rat, and an out-of-hours Christmas Eve call-out.
• •Owners also praise calm handling and clear explanations, especially around claw clipping, medication instructions, and support during very difficult appointments.
• •A recurring complaint is front-desk communication and waiting times, with reports of poor acknowledgement on arrival, check-in problems, and delays without explanation.
• •Pricing comments are negative where mentioned, particularly around prescription costs and paying up front, and a small number of reviews raise serious allegations about clinical errors involving medication, microchipping, and surgical complications.