Alnorthumbria Vets (Wagonway)

Alnorthumbria Vets (Wagonway) in Alnwick is part of CVS and operates as a mixed practice established in 1897. It treats small animals as well as equine and farm animals, with routine appointments alongside urgent and more complex cases. The practice states that 24-hour emergency care is available and staffed by its usual veterinary team.

Services

•24-hour emergency and urgent care: The practice states it offers 24-hour emergency cover. Recent reviews describe pets being seen quickly for urgent problems including suspected rat poison ingestion, suspected mushroom ingestion, sore eyes, and evening or out-of-hours emergencies.
•Emergency surgery and inpatient care: Owners report rapid handling of serious cases, including a GDV/bloat emergency where surgery was arranged within the hour, followed by a three-night stay and regular progress calls.
•Procedures and follow-up treatment: Recent feedback mentions same-day ear polyp removal with discharge the same day, plus follow-up appointments after urgent visits.
•Consultations, diagnostics and medical treatment: Reviews mention eye examinations with medication dispensed, blood testing at a check-up, and a dermatology work-up for a persistent skin infection with swabs taken to guide treatment.
•End-of-life care: Euthanasia appointments are mentioned as calm and unrushed, with time given to stay with the pet.
•Species treated: The website says the practice treats small animals, equine and farm animals, and also mentions domestic and wild animals.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews focus much more on speed, communication and care than on pricing.

People

•Kirsty (vet): Named in emergency cases, including an out-of-hours GDV/bloat surgery where an owner says she explained the process clearly and gave updates through the night.
•Alfonso / Dr Alfonso (vet): Repeatedly praised for being thorough, approachable and clear when explaining treatment plans; also mentioned in emergency overnight care and follow-up visits.
•Lisa (vet): Credited with reassuring an owner about operating on an older dog and carrying out an ear polyp procedure with same-day discharge.
•Lucy (vet): Named alongside Alfonso in an emergency ingestion case and described as calm and reassuring.
•Richard: Thanked by name after an ear procedure, alongside the wider team.
•Reception team: Frequently mentioned for polite, efficient handling of urgent bookings and helping holidaying owners get pets seen quickly.

Reviews

Google reviews show 4.6 stars from 232 reviews.

•Fast access for urgent problems is a strong recurring theme, including same-evening appointments, immediate help for poisoning scares, and out-of-hours emergency care.
•Communication is regularly praised, especially in more serious cases where owners mention treatment plans being explained clearly and updates being given during overnight stays or after surgery.
•Compassionate handling comes through in both emergency and end-of-life reviews, with owners describing staff as calm, kind and reassuring.
•Reception staff and continuity of care are also mentioned positively, including prompt appointment booking, helpful follow-up, and patient handling of nervous dogs over time.

Reviews for Alnorthumbria Vets (Wagonway)

Note: Showing the 10 most recent Google reviews out of 232 we track in total. Recent reviews may not be representative of overall sentiment.

Gillian Richardson

4 weeks ago

An issue that we had no control over meant that Lou (the Beagle) needed a check up blood test. Can I add that the family were on holiday at the time. Thank you for being so kind and whilst we appreciate Lou wasn't too impressed having to give blood, the care we received we splendid.

Richard Blackshaw

3 months ago

A big thank you to all at Aln Northumbria yesterday. A Rat poison scare with one of our dogs, seen straight away and first class care given. Meg seems OK this morning. Many thanks again

Cliff Crosbie

5 months ago

Once again exceptional service at Alnorthumbria. Buddy our 14+ year malinois had a polyp growing in his ear that was starting to cause him some distress due to filling his whole ear canal. We were reluctant to have him operated on due to his age and the risks involved, but Lisa assured us and we went ahead. He was in and out the very same day and it's as if it was never there! It was like magic! Buddy is absolutely delighted! And so are we! Thanks once again for the great service from Lisa, Afonso, Richard and the reception team!

Andrea

Thank you for all your care and attention to Lucky and myself when we had to make the hard decision to put him to sleep. The vets were amazing I was never rushed and I was allowed to spend as much time with Lucky as I wanted. The receptionists were also very nice. Thank you x

Nicky Smith

I was on holiday recently and my little dog had a sore eye after playing on the beach. I rang Alnorthumbria Vets in Alnwick who saw Bubba straightaway. Many thanks to the receptionist who sorted the appointment and the Vet who saw Bubba, checked his eye and dispensed eye drops. Excellent service.

D G

We were on holiday in the area last week when our 6 yr old Golden Retriever Arthur suddenly fell very ill. He was seen by your lovely vets and staff at the Alnwick branch as an emergency, out of hours and suffering with GDV/Bloat, a life threatening condition. Kirsty was compassionate, professional and talked us through the whole process and arranged to operate on him within the hour. She phoned as promised immediately after his surgery at 2am and again at 7am to update us on his progress. We were called and kept informed every 6 hours regarding Arthur's progress by the many vets and staff who kindly looked after him so well over the 3 nights he was with you. You saved his life, cared lovingly for him and we will forever be grateful to you all. He has a long recovery ahead but he is doing well so far. Thank you all, we highly recommend your professional services. For anyone considering using your services, we would say that their precious pets will be in the safest of hands here.

Colin Woodall

6 months ago

We were on holiday and our elderly dog became poorly, we initially spoke to reception staff and they were so polite and enquiring and organised an appointment really promptly. We visited the vet’s at our appointment time and our dog was examined by Dr Alfonso, who was so thorough and knowledgeable about our dogs condition. He was so approachable and explained the treatment plan and what it involved. He put us at ease and answered any questions we had, I can’t thank him enough. Thank you so much for helping our elderly dog on his holidays.

Philippa Hearty

We were away on holiday and our 2-year-old Cocker Spaniel ate what we believed to be a mushroom. We were super worried as don’t know the area that well and had been stuck on Lindisfarne for a couple of hours due to the tide, but they were very quick and efficient and had him in as soon as we could get him to them. The vets Alfonso & Lucy were great with Ted and provided us with regular updates as he needed to stay in overnight. They were very calm, reassuring and I would definitely recommend to anyone needing an emergency appointment in the area.

Phil Arundale

7 months ago

While on holiday had cause to go to vets with Slate, our cocker spaniel. Telephoned at 6pm, had appointment at 7pm. Kirsty, the Vet and the lady on reception were superb. Had follow up appointment 3 days later on way home from hols. Alfonso, the Vet and the two ladies on reception were once again superb. You get tell that this is a 'proper' vets where they love animals and want to give them the best possible care. Cannot recommend enough. Thank you. PS Slate is now fully recovered.