Clinic Overview
- Friendly, reassuring staff across the practice, from reception through to the vets, with several reviewers praising the warm welcome and caring manner. - Prompt help for urgent or short-notice issues, especially for people visiting the area, including same-day attention for a paw injury and very quick help for an eye infection. - Calm, compassionate handling of anxious or complex pets, including nervous rescues, older dogs with longstanding difficulties, and pets in pain.
Robson & Prescott is an IVC Evidensia veterinary practice in Alnwick and also operates as a veterinary nurse training facility. The website promotes a Pet Health Club® Plus plan that includes consultations, and it lists ISFM Cat Friendly Clinic status (Gold, Silver and Bronze). Recent reviews consistently highlight prompt help for short-notice problems, including while owners are travelling, and calm, compassionate handling of anxious or unusual patients.
Services
- •General veterinary care and consultations, including appointments for pets that are suddenly unwell while owners are away from home.
- •Vaccinations, with one reviewer mentioning a dog needing a second vaccination 4 weeks after the first.
- •Assessment and treatment of acute problems, with recent examples including an eye infection and a painful paw and nail injury seen the same day.
- •Support for nervous or difficult-to-handle pets, including a nervous rescue dog, an anxious injured bulldog, and an older dog with longstanding vet-related difficulties.
- •Care for non-traditional pets, with a hedgehog specifically mentioned in reviews alongside more routine dog care.
- •ISFM Cat Friendly Clinic status is listed on the website (Gold, Silver and Bronze).
- •Pet Health Club® Plus is promoted on the website, with consultations included.
- •Veterinary nurse training is part of the practice’s role.
Pricing
No published pricing information is currently available for this clinic.
People
- •Paula (receptionist) is repeatedly praised for being warm, friendly, and making a fuss of visiting animals.
- •Libby is described as calm and good with both a puppy and a hedgehog.
- •Ollie (vet) is mentioned as friendly and professional during an appointment for a dog who was not acting normally.
- •Samantha (vet) is described as thorough and understanding with a nervous rescue dog that dislikes being handled.
Reviews
Google rating: 4.8 stars from 98 reviews. Recent feedback is very positive, with common themes including
- •Friendly, reassuring staff across the practice, from reception through to the vets, with several reviewers praising the warm welcome and caring manner.
- •Prompt help for urgent or short-notice issues, especially for people visiting the area, including same-day attention for a paw injury and very quick help for an eye infection.
- •Calm, compassionate handling of anxious or complex pets, including nervous rescues, older dogs with longstanding difficulties, and pets in pain.
- •Supportive care during difficult moments, with one owner specifically thanking the team for their professionalism and kindness during a very sad time with their Labrador.
