Robson & Prescott – Vets in Alnwick
Clinic Overview
Robson & Prescott is a veterinary practice that also operates as a veterinary nurse training facility. The website promotes a Pet Health Club® Plus plan that includes consultations, and it lists ISFM Cat Friendly Clinic status (Gold, Silver and Bronze). In the latest reviews available to us, owners repeatedly describe prompt help for short-notice problems (including an eye infection while travelling), and calm handling of anxious or unusual patients (a nervous rescue dog, and even a hedgehog mentioned by one owner).
Services
- •Vaccinations (including a case where a dog required a second vaccination 4 weeks after the first).
- •Assessment and treatment of eye infection (dog seen promptly; described as thorough).
- •Handling nervous/anxious pets (a “nervous rescue” dog that “doesn’t like to be handled” was specifically mentioned).
- •Care for non-traditional pets is referenced in reviews (a hedgehog brought in alongside a puppy).
- •ISFM Cat Friendly Clinic status is stated on the website (Gold, Silver and Bronze status are listed).
- •Pet Health Club® Plus is promoted on the website, with consultations included (other inclusions aren’t specified in the provided info).
People
- •Paula (receptionist) is repeatedly singled out for being welcoming and making a fuss of animals brought into the clinic.
- •Libby is described as calm when handling both a puppy and a hedgehog.
- •Ollie (vet) is mentioned as friendly and professional during an appointment for a dog who “wasn’t her usual self.”
- •Samantha (vet) is described as very thorough, and as understanding with a nervous rescue dog who dislikes being handled.
Reviews
Google rating: 4.8 stars from 96 reviews. “”
- •Staff interaction is a major driver of satisfaction: multiple reviews mention friendly reception and vets, with specific staff names (Paula, Libby, Ollie, Samantha).
- •Prompt access when something’s wrong: travellers describe phoning for help and being seen very promptly, including for a both-eyes infection.
- •Clear, careful handling and communication: owners mention vets being thorough and taking time to help pets (and owners) feel comfortable, including for anxious animals.
- •Support during difficult end-of-life moments is mentioned (one owner thanked the team for looking after their Labrador “through a very sad time”).
Special Services
Animals Treated at Robson & Prescott
Animals We Treat
Companion Animals
Opening Hours – Robson & Prescott
Opening Hours
Hours
Reviews for Robson & Prescott
Note: Showing the 5 most recent Google reviews out of 96 we track in total. Recent reviews may not be representative of overall sentiment.
Sue Lynn
a month ago
Brilliant vets with lovely friendly staff. The receptionist, Paula, is so friendly and makes a fuss of any animals we go in with. Our pets love Libby and she’s so calm with our pup and hedgehog. Definitely wouldn’t go anywhere else. Their service is so good and you can see that they genuinely love animals
Andy Fisher
3 months ago
We are from Sheffield and attended at this vets after we had phoned them asking for assistance. Our Rotti had his yearly vaccination and needed a second one exactly 4 weeks afterwards, but had not explained it us that way. I can say that Robson and Prescott were excellent, they were very friendly and professional, from the reception staff to the vets. I can not recommend them highly enough.
Andy Fisher
a month ago
We are from Sheffield and attended at this vets after we had phoned them asking for assistance. Our Rotti had his yearly vaccination and needed a second one exactly 4 weeks afterwards, but had not explained it us that way. I can say that Robson and Prescott were excellent, they were very friendly and professional, from the reception staff to the vets. I can not recommend them highly enough.
Trevor Davey
8 months ago
Excellent best vets around
Ann Brooks
10 months ago
So professional and so caring and thoughtful. I can't thank them enough for looking after my lovely Labrador and myself recently through a very sad time. I highly recommend Robson and Prescott!
Ann Brooks
8 months ago
So professional and so caring and thoughtful. I can't thank them enough for looking after my lovely Labrador and myself recently through a very sad time. I highly recommend Robson and Prescott!
Steven Jones
a year ago
Very experienced and friendly staff. Onsite parking helpful also.
Paul
a year ago
Nice veterinary practice. On holiday from Scotland, my dog wasn’t her usual self. Made an appointment with Robson & Prescott. Vet, Ollie, dealt with my dog, Luna in a friendly and professional way. Pretty impressed. Would recommend.
A Rayner
a year ago
Professional & Excellent vet care offered. They have taken care of all our family pets, spent time and effort on making them and us feel comfortable, we love that they understand our love and (perhaps!) Over anxiety for their welfare. We have tried a few others, but this vet offers everything we need and like.
Debbie Jenkins
2 years ago
On holiday with our spaniel who developed an eye infection, both eyes. Phoned and seen very promptly, excellent, receptionist very helpful, vet Samantha very thorough and understanding of a nervous rescue who doesn’t like to be handled. Thank you friendly, efficient and knowledgeable , wish you were closer to home.
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