Emergency Vets in Cramlington

## Summary Companion Care (Cramlington) Ltd trades as **Vets4Pets** and is described on its site as a **locally owned practice** operating within the Vets4Pets brand. The clinic lists a broad range of in-house diagnostics and surgical options (including an in-house lab and imaging, plus access to a visiting CT scanner) and notes that **out-of-hours emergencies are provided via Moorview Referrals**. From the latest reviews available, experiences are mixed: some owners describe **highly supportive end-of-life care** (including help with ashes, a handwritten card, and a memorial bag), while others report **poor customer service/communication** and concerns about **costs and repeat charges** (including a quoted fee to recheck an ear). ## Services Services and capabilities mentioned on the clinic website include: - **Species treated:** dogs, cats, rabbits - **Diagnostics & monitoring:** in-house laboratory testing (haematology/blood testing, biochemistry, electrolytes), blood pressure monitoring, digital x-ray, dental x-ray, and access to a **visiting CT scanner** - **Surgery & procedures:** anaesthesia, operating theatre, soft tissue surgery, orthopaedics (including **cruciate surgery**), and ear surgery - **Dentistry:** dentistry plus dental x-ray - **Preventive/routine care:** microchipping, prescriptions/medication, nurse clinic - **Chronic care & wellbeing support:** weight clinic, nutritional advice, health plans - **Additional services listed:** acupuncture, home visits, ambulance service, bereavement support, educational workshops - **Infection control facilities:** isolation unit - **Emergency/out-of-hours:** the website states out-of-hours emergency care is handled through **Moorview Referrals**, with fees varying by time (specific amounts not provided in the information supplied) ## Pricing Prices mentioned in the latest written reviews: - **Booster injection:** “£57.99 ish” (reviewer estimate) - A visit including an ear infection check plus a “tiny little bottle of antibiotics” plus the vet looking in the ear: **£106.99** (as described by the reviewer) - A subsequent ear re-check quoted by the same reviewer: **£47.00** - One reviewer states that on their arrangement, **“all injections are free”** and **nail cutting is included** (no plan name or price provided) ## People - **Vicky Marsh (vet)** – one reviewer recommends booking with her specifically; they report she helped with a **growth on a dog’s back** and identified a **black spot**, and describe her as friendly. - **Kate (staff member; role not specified in the review)** – mentioned positively by name; one owner says their dog “loves her.” - **Unnamed vet/team** – in a detailed account of a guinea pig being put to sleep, the vet is described as **thorough and explanatory**, talking the owner through their thought process; the team later provided a **handwritten card** and a **memorial bag** after ashes were collected. ## Reviews **Google rating:** 4.5 stars from 454 reviews. “Themes below are drawn from the latest written reviews available to us.” - **Bereavement/end-of-life care:** one owner describes a carefully explained euthanasia appointment for a guinea pig, quick arrangements around ashes, and a handwritten condolence card plus a memorial bag from the team. - **Clinical thoroughness when diagnosing:** a reviewer credits a vet (named above) with identifying multiple issues (a growth and a black spot) during their dog’s visit. - **Cost and charging clarity:** one owner describes specific prices for boosters/ear treatment and says they were asked to pay again for a recheck; another says they found diagnosis/treatment “cheaper” elsewhere. - **Customer service and communication complaints:** some reviews describe being spoken over, not feeling listened to, and a dispute being audible in reception; one reviewer also reports confusion/mistakes around how a consultation was processed with their insurance.